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Remote Help Desk Jobs in Texas (NOW HIRING)

2U

Director, FP&A Deal Desk

Crystal City, TX · On-site +1

Together with our college, university, and corporate partners, we are helping accelerate careers ... While this position is open to remote candidates across the U.S., we will prioritize those who live ...

Motorola

$75K - $95K/yr

Take help desk tickets and reproduce in the lab. * Expert at researching issues and correlating ... The actual offer will be based on the individual candidate. #LI-JM3 #LI-REMOTE Basic Requirements ...

MaloneBailey LLP

IT Manager

Houston, TX · On-site +1

$92K - $112K/yr

Oversee provision of end-user services, including help desk and technical support services. * Work ... Strong technical knowledge of remote access technology, including Citrix XenApp, Microsoft Terminal ...

Medix

Remote Call Center Representative

Pearland, TX · On-site +1

$15 - $16.80/hr

This opportunity is ideal for candidates who enjoy helping others, have healthcare customer service ... Dedicated desk/workstation setup * Ability to complete required IT and equipment questionnaires ...

Danaher

Pricing Manager - Remote

Houston, TX · On-site +1

And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact ... desk activities to enable profitable growth and reduce commercial risk. This role serves as a ...

Katten

Technology Learning Specialist

Dallas, TX · On-site +1

... or remote (distance learning) training. * Coordinate with office administrators, human resources ... Coordinate with Help Desk and other IT staff to create and maintain application reference materials ...

Future Secure AI

Lead IT Support Engineer

Austin, TX · Remote

... help desk, confirmed), remote access/RMM (TeamViewer One vs. NinjaOne, tool decision still being finalized), and 1Password (password manager, migration off our current tool in progress) Minimum ...

New

Afni, Inc.

Full-Time Remote Insurance Representative

Austin, TX · On-site +1

$39K - $54K/yr

We will help cover the cost of your premium. * Tuition Reimbursement. Your goals are important and ... A private workspace with desk/chair where surrounding noise (children, pets, people, electronics ...

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All JobsHelp Desk JobsRemote Help Desk JobsRemote Help Desk Jobs in Texas

Remote Help Desk information

What is a remote help desk?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.

What are the key skills and qualifications needed to thrive as a remote help desk professional?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by remote help desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are the most commonly searched types of Help Desk jobs in Texas?

The most popular types of Help Desk jobs in Texas are:

What are popular job titles related to Remote Help Desk jobs in Texas?

For Remote Help Desk jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Remote Help Desk jobs in Texas look for?

The top searched job categories for Remote Help Desk jobs in Texas are:

What cities in Texas are hiring for Remote Help Desk jobs?

Cities in Texas with the most Remote Help Desk job openings:

Remote Help Desk jobs near you
Infographic showing various Remote Help Desk job openings in Texas as of August 2026, with employment types broken down into 2% Internship, 2% As Needed, and 96% Full Time. Highlights an 100% Remote job distribution.

Azure Virtual Desktop SME

Centre Technologies

Houston, TX • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Job description

Our Company Culture:
Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences that impact our overall success. Within our collaborative environment, our team of consultants work to identify innovative solutions for our clients. Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs. Centre Company Benefits:
  • Hybrid Work Options, Paid Time Off, and Paid Holidays
  • Medical, Dental, Vision, and 401(k) with employer match contributions
  • Stability to grow alongside hard workers in a collaborative environment with opportunities to grow professionally
Position Summary
We are seeking a Senior Technical Consultant with deep expertise in Azure Virtual Desktop (AVD) to design, implement, and optimize enterprise-grade virtual desktop solutions. In this role, you will act as the AVD subject matter authority, leading technical strategy, ensuring best-in-class performance, and driving innovation in our clients' virtual workspace environments. You will collaborate across technical and business teams to architect secure, scalable, and cost-efficient solutions that align with business goals.
The Sr. Technical Consultant working on the Subject Matter Expert team would be focused on architecting and implementing various IT Infrastructure technologies as mentioned below with an emphasis on standards, onboarding/offboarding, tool optimization, escalations and proactive measures to enhance customer environments.Essential Duties and Responsibilities:
  • Design and implement Azure Virtual Desktop (AVD) solutions to meet client requirements.
  • Provide expert guidance on best practices for AVD deployment, configuration, and optimization.
  • Troubleshoot and resolve complex issues related to AVD environments.
  • Collaborate with clients to understand their business needs and translate them into technical solutions.
  • Conduct assessments and provide recommendations for AVD infrastructure improvements.
  • Stay up to date with the latest AVD features, updates, and industry trends.
  • Maintain public cloud server infrastructure and ensure system uptime SLAs.
  • Provide proactive recommendations and upkeep of customer environments in tenant organizations.
  • Manage infrastructure reporting, alert management, troubleshooting, and tuning.
  • Maintain certifications with technology partners.
  • Troubleshoot customer issues urgently and effectively.
  • Install and implement systems and solutions.
  • Conduct post-sales technical follow-ups and provide remote customer support.
  • Track work orders and incidents through an electronic help desk system.
  • Manage and resolve issues promptly.
  • Prioritize tasks and meet deadlines with excellent time management skills.
  • Demonstrate excellent troubleshooting and assessment skills.
  • Exhibit outstanding written and verbal communication skills.
  • Be a team player with exceptional customer service skills.
  • Mentor and guide peers, assisting teammates as needed.
  • Submit timesheets, expense reports, and documentation on or before deadlines.
  • Stay updated on market trends, theories, and new methodologies; embrace change.
  • Assist with change-management activities.
  • Prepare and deliver complete and concise documentation for all projects and tickets.
  • Present progress reports to immediate supervisors and/or Project Managers.
  • Manage multiple projects in a fast-paced environment.
  • Quickly turn business problems into technical solutions.
  • Participate in on-call schedules, serving as a high-level escalation point for Azure AVD and VDI issues.
Education/Experience/Certifications
  • Associate's Degree required (Bachelor's Degree preferred)
  • 10+ years hands-on IT experience
  • 5+ years hands-on VDI solutions
  • Certifications
    • Microsoft Certified: Azure Virtual Desktop Specialty (AZ-140)
    • Microsoft Certified: Azure Administrator Associate (AZ-104) (preferred)
    • Microsoft Certified: Azure Solutions Architect Expert (AZ-305) (preferred)
  • Areas of Expertise:
    • General Concepts of Virtual Desktop Infrastructure
      • Azure Virtual Desktops (AVD/WVD/W365)
      • Azure Local/Azure Stack HCI
      • Remote Desktop Services (RDS)
      • General Virtual Desktop Infrastructure (VDI) concepts including Citrix DaaS
      • Azure Active Directory (AAD)
      • Azure Networking and Security
      • Monitoring and performance tuning of AVD environments

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