ZipRecruiter

Log In

2

Remote Help Desk Tier 2 Jobs (NOW HIRING)

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

... Tier 2/3 escalation point for complex incidents across hardware, software, networking, and ... remote support for desktops, laptops, mobile devices, printers, and peripheral hardware and ...

SOSi

Help Desk Representative

FL · Remote

$18 - $23/hr

SOSi is seeking a Help Desk Representative to support mission requirements for a structured ... 1 and Tier 2 support tickets, assisting with enterprise device provisioning, and maintaining ...

WW&R

Help Desk Support Specialist Sr.

Cincinnati, OH · Remote

$23.94 - $31.15/hr

Position Purpose: Under general supervision, the Help Desk Support Specialist Sr. (Tier II ... The Senior Specialist focuses on the remote resolution of complex technical issues to minimize ...

Futran Tech Solutions Pvt. Ltd.

Help Desk - EPIC

$21 - $28.75/hr

Remote EPIC Help Desk Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing inbound and outbound call support ...

Diné Development Corporation

Help Desk Technician

$20.50 - $27.75/hr

The Help Desk Technician / Journeyman Computer User Support Specialist will provide front-line and ... Support Tier I/Tier II end-user assistance and escalate unresolved issues to higher-level technical ...

VivSoft Technologies LLC

Help Desk Analyst

Herndon, VA · On-site +1

$21 - $28.75/hr

Title: Help Desk Analyst Location: Remote, USA Clearance: Public Trust Type: Full Time, W2 ... Must possess an IT-II Non-Critical Sensitive (Tier 3) security clearance. * Bachelor's degree in ...

VivSoft Technologies

Help Desk Analyst

Herndon, VA · Remote

$21 - $28.75/hr

Title: Help Desk Analyst Location: Remote, USA Clearance: Public Trust Type: Full Time, W2 ... Must possess an IT-II Non-Critical Sensitive (Tier 3) security clearance. * Bachelor's degree in ...

ACI Infotech

Help Desk Technician

$20.50 - $27.75/hr

Help Desk Technician Duration: 9+ Months Mode: Remote Scope of work: * Answering phone calls ... Provide backup support to the Tier 1 Service Desk team which may be unrelated to the UPN Project ...

Ten4

Help Desk Manager - Mobile Devices

Mount Laurel, NJ · Remote

$70K - $85K/yr

The Wireless Help Desk Manager oversees our Tier 1 Support Specialists, who are responsible for ... This is a fully remote position with occassional in-office requirements. For payroll and tax ...

Eliassen Group

Tier II Helpdesk Specialist

Denver, CO · Remote

$18 - $22.50/hr

Monitor service desk system for incoming requests and resolve or escalate accordingly. * Provide ... Perform remote or in-person fixes including installing and upgrading software, installing hardware ...

next page

Showing results 1-20

All JobsHelp Desk Tier 2 JobsRemote Help Desk Tier 2 Jobs

Remote Help Desk Tier 2 information

See salary details

$12

$23

$33

How much do remote help desk tier 2 jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for remote help desk tier 2 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Remote Help Desk Tier 2 vs Remote Support Specialist?

AspectRemote Help Desk Tier 2Remote Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentHelp desk, technical support teamsCustomer support, technical troubleshooting
Industry UsageIT services, tech companiesIT, telecommunications, software firms

Remote Help Desk Tier 2 focuses on resolving escalated technical issues, often requiring deeper technical knowledge and certifications. Remote Support Specialists provide technical assistance to customers, often across various industries. While both roles involve remote troubleshooting, Tier 2 technicians handle more complex problems within IT support teams, whereas Support Specialists may have broader customer service responsibilities.

What are Remote Help Desk Tier 2 technicians?

Remote Help Desk Tier 2 technicians are IT professionals who provide advanced technical support to users experiencing issues with hardware, software, or network systems. Unlike Tier 1, which handles basic troubleshooting, Tier 2 technicians address more complex problems that require in-depth knowledge and may involve remote diagnostics or system configuration. They often work with end users via phone, chat, or remote desktop tools, and may escalate issues to Tier 3 if necessary. Their goal is to resolve technical incidents efficiently while ensuring user satisfaction.

What are the key skills and qualifications needed to thrive as a Remote Help Desk Tier 2, and why are they important?

To thrive as a Remote Help Desk Tier 2, you need advanced troubleshooting skills, strong knowledge of operating systems, networks, and common enterprise software, typically supported by experience in IT support and relevant certifications like CompTIA A+ or Microsoft certifications. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and diagnostic utilities is essential. Excellent communication, patience, and problem-solving skills help you effectively resolve issues and support end-users remotely. These skills are crucial for ensuring timely issue resolution, minimizing downtime, and maintaining user satisfaction in a distributed work environment.

What are some common challenges faced by Remote Help Desk Tier 2 technicians, and how can they be managed effectively?

Remote Help Desk Tier 2 technicians often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing multiple support tickets simultaneously, and effectively communicating solutions to users with varying technical backgrounds. To manage these challenges, it's important to develop strong problem-solving skills, maintain clear documentation, and leverage remote diagnostic tools. Regular collaboration with Tier 1 and Tier 3 teams also helps ensure efficient resolution of escalated issues and continuous learning.
What cities are hiring for Remote Help Desk Tier 2 jobs? Cities with the most Remote Help Desk Tier 2 job openings:
What are the most commonly searched types of Help Desk Tier 2 jobs? The most popular types of Help Desk Tier 2 jobs are:
What states have the most Remote Help Desk Tier 2 jobs? States with the most job openings for Remote Help Desk Tier 2 jobs include:
Remote Help Desk Tier 2 jobs near you
Tier 2 Help Desk Analyst/IT Generalist (Remote)

Tier 2 Help Desk Analyst/IT Generalist (Remote)

Govcio LLC

Remote

$65K - $70K/yr

Full-time

Posted 6 days ago

GovCIO rating

7.2

Company rating: 7.2 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

124th of 210 rated it services

Job description

GovCIO is currently hiring for a Help Desk Analyst/IT Generalist to for a legacy application to support the Department of Veteran Affairs (VA). This position will be full-time and fully remote.
Responsibilities
The Help Desk Analyst/IT Generalist serves in a professional, exempt capacity and exercises independent judgment in supporting and maintaining critical operations for Veteran Affairs. Core responsibilities include:
  • Leading the daily management and resolution of help desk tickets, ensuring timely and accurate responses for end users.
  • Providing professional-level support and guidance to end users and stakeholders, including interpreting issues and determining appropriate resolution paths.
  • Evaluating, escalating, and coordinating complex issues with Veteran Affairs (VA) stakeholders as necessary.
  • Developing, maintaining, and improving help desk processes, workflows, knowledgebase articles, and other operational documentation.
  • Collaborating proactively with cross-functional project teams to ensure help desk operations remain aligned with evolving program requirements, system enhancements, and new feature releases.
  • Creating and managing analytical help desk reports, overseeing SharePoint content, and coordinating end-user and help desk training sessions.
  • Partnering with the Project Manager, developers, Office of Information & Technology, and government personnel to ensure continuity of daily operations and provide expert-level problem analysis.
  • Exercising discretion when escalating issues to the Project Manager and determining the appropriate communication strategy.
  • Producing operational and analytical reporting based on metrics related to content requests, customer service trends, and web analytics.
  • Managing and overseeing the suspended-user process, applying established procedures and professional judgment.
  • Providing dependable exempt-level support Monday-Friday, 8 a.m. - 5 p.m. Eastern Time, excluding Federal Holidays.

Qualifications
Required Skills and Experieince
  • Bachelor's degree and 2-5 years of related professional experience (or equivalent combination of education and experience).
  • Proficiency with Microsoft Word, Excel, and PowerPoint.
  • Highly organized, self-directed, and able to work independently with minimal supervision.
  • Strong understanding of help desk operations and ticketing platforms, including ServiceNow.
  • Excellent communication skills with the ability to interface professionally with end users and senior stakeholders.
  • Demonstrated customer-centric approach to issue resolution while ensuring consistent service quality.
  • Ability to collaborate with project managers, developers, IT staff, and cross-functional teams.
  • Proven dependability in supporting operations during designated hours and managing responsibilities autonomously.
  • Minimum of 2 years supporting a public-facing help desk or equivalent environment.
  • At least 5 years of total professional experience.

Preferred Skills and Experience
  • VA Public Trust clearance and system access.
  • Familiarity with VA organizational structure, processes, and operating environments.
  • Bachelor's degree or equivalent experience beyond minimum requirements.

Clearance Requirement
  • Must be able to obtain and maintain a Suitability/Public Trust Clearance.

Posted Salary Range
USD $65,000.00 - USD $70,000.00 /Yr.

What GovCIO employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply