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Remote Health Insurance Navigator Jobs in Ohio (NOW HIRING)

Vantage Aging

SUPPORTIVE SERVICE NAVIGATOR

Akron, OH · Remote

$19 - $25/hr

In this remote role, you will work directly with older Job Seekers to guide them through personal ... Medical, Dental, Vision Health Benefits with an optional Healthy lifestyle incentive program to ...

Vantage Aging

SUPPORTIVE SERVICE NAVIGATOR

Akron, OH · On-site +1

$45K/yr

In this remote role, you will work directly with older Job Seekers to guide them through personal ... Medical, Dental, Vision Health Benefits with an optional Healthy lifestyle incentive program to ...

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All JobsHealth Insurance Navigator JobsRemote Health Insurance Navigator JobsRemote Health Insurance Navigator Jobs in Ohio

Remote Health Insurance Navigator information

What are the key skills and qualifications needed to thrive as a Remote Health Insurance Navigator, and why are they important?

To thrive as a Remote Health Insurance Navigator, you need comprehensive knowledge of health insurance policies, eligibility requirements, and regulatory guidelines, often supported by a relevant degree or certification in health services or insurance. Familiarity with customer relationship management (CRM) software, virtual communication tools, and online enrollment systems is essential. Exceptional communication, problem-solving abilities, and patience are crucial soft skills for assisting clients in understanding complex insurance options. These competencies enable Navigators to provide accurate guidance, ensure compliance, and deliver a supportive client experience in a remote setting.

What are Remote Health Insurance Navigators?

Remote Health Insurance Navigators are professionals who assist individuals and families in understanding, selecting, and enrolling in health insurance plans, all while working from a remote location. They provide guidance on eligibility, benefits, plan comparisons, and help troubleshoot issues related to insurance coverage. These navigators often work for nonprofit organizations, government agencies, or healthcare providers, and play a crucial role in helping people access affordable healthcare. Their services are especially valuable during open enrollment periods or when individuals experience major life changes that affect their insurance needs.

What is the difference between Remote Health Insurance Navigator vs Remote Health Insurance Customer Service Representative?

AspectRemote Health Insurance NavigatorRemote Health Insurance Customer Service Representative
Required CredentialsInsurance licensing, health insurance knowledgeBasic customer service skills, sometimes insurance knowledge
Work EnvironmentIndependent, client-facing, often involves researchCall center or online support, transactional
Employer & Industry UsageInsurance companies, brokers, health plansInsurance providers, customer support centers
Search & Comparison IntentUnderstanding roles, qualifications, job dutiesCustomer support, troubleshooting, policy info

The main difference is that Remote Health Insurance Navigators assist clients in understanding and selecting health plans, often requiring licensing and in-depth insurance knowledge. In contrast, Remote Health Insurance Customer Service Representatives handle inquiries and support tasks, typically with less specialized insurance credentials. Both roles are vital in the health insurance industry but serve different functions and skill levels.

What are some common challenges faced by Remote Health Insurance Navigators and how can they be managed?

Remote Health Insurance Navigators often encounter challenges such as communicating complex insurance information clearly to clients who may have varying levels of health literacy. Working remotely can also mean handling a high volume of inquiries without in-person support. To manage these challenges, Navigators use clear communication strategies, leverage digital tools for client tracking, and participate in regular team check-ins to share best practices and stay updated on policy changes. Strong organizational skills and proactive communication with both clients and colleagues are essential for success in this role.
What are popular job titles related to Remote Health Insurance Navigator jobs in Ohio? For Remote Health Insurance Navigator jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Remote Health Insurance Navigator jobs in Ohio look for? The top searched job categories for Remote Health Insurance Navigator jobs in Ohio are:
Remote Health Insurance Navigator jobs near you
Infographic showing various Remote Health Insurance Navigator job openings in Ohio as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 17% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Health Insurance Inside Sales Representative

360care

Cincinnati, OH • Remote

Other

Medical

Re-posted 28 days ago

360care rating

7.8

Company rating: 7.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Overview

*Fully Remote. Health insurance license required* 

Base Salary + Uncapped Commission

Must be located in OH

Health insurance Inside Sales Representatives are responsible for phone sales, following up on prospects and assisting with enrollment forms.

Responsibilities
  • Sourcing new sales opportunities and establishing leads through outbound calls, emails and follow up.
  • Must have Health Insurance license within 45 days of employment.
  • Develop sales opportunities by researching and identifying potential sales, soliciting new leads and building relations.
  • Understand and maintain awareness of customer needs, qualifications and requirements.
  • Assess competitors by analyzing and summarizing competitor benefits then identifying sales opportunities.
  • Route customers to the appropriate departments for further development and resolution.
  • Educate family members and guardians on the benefits available to those residing at the facilities we service.
  • Responsible for handling customer inquiries promptly and effectively in a fast-paced, team-oriented environment.
  • Maintains and improves quality results by following standards; recommending improved policies and procedures.
  • Maintain job knowledge by studying pertinent laws and differing state requirements; participating in routine educational requirements by law.
  • Maintains equipment and systems by troubleshooting, reporting and tracking problems.
  • Travel up to 25% of the time.
  • Completes pre-calls to responsible parties for nursing home residents to inform them of the benefit programs.
  • Follow up to make sure prospects have received materials sent to them.
  • Assist with enrollment forms when needed and answer any questions from prospects.
  • Maintains strong knowledge of company services provided to customer.
  • Actively supports and complies with all components of the Company compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
  • Maintains confidentiality of all information; always abides with HIPAA and PHI guidelines.
  • To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager.  
  • Reacts positively to change and performs other duties as assigned.
Qualifications
  • BA/BS degree or equivalent work experience preferred; High school diploma required.
  • 2+ years of inside sales experience (phone sales preferred)
  • Accident and Health Insurance License preferred, but not required.
  • Proven inside sales experience preferred with established track record of over-achieving quotas.
  • Strong phone presence and experience making multiple calls per day.
  • High attention to detail and strong customer service skills.
  • Excellent verbal, written and listening communication skills.
  • Ability to multi-task, prioritize and manage time effectively.
  • Strong computer skills required.
  • Familiar with Salesforce or similar CRM.
  • Demonstrated success with health insurance sales.

 

We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.

Employment Type: OTHER

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