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Remote Health Insurance Navigator Jobs in Ohio (NOW HIRING)

Licensed Health Insurance Agents Your experience has a place here. BroadPath, a Sagility Company ... This is a seasonal, fully remote opportunity. Schedules, pay rates, program details, and assignment ...

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Remote Health Insurance Navigator information

What is a remote health insurance navigator?

Remote Health Insurance Navigators are professionals who assist individuals and families in understanding, selecting, and enrolling in health insurance plans, all while working from a remote location. They provide guidance on eligibility, benefits, plan comparisons, and help troubleshoot issues related to insurance coverage. These navigators often work for nonprofit organizations, government agencies, or healthcare providers, and play a crucial role in helping people access affordable healthcare. Their services are especially valuable during open enrollment periods or when individuals experience major life changes that affect their insurance needs.

What skills and qualifications are needed to thrive as a remote health insurance navigator?

To thrive as a Remote Health Insurance Navigator, you need comprehensive knowledge of health insurance policies, eligibility requirements, and regulatory guidelines, often supported by a relevant degree or certification in health services or insurance. Familiarity with customer relationship management (CRM) software, virtual communication tools, and online enrollment systems is essential. Exceptional communication, problem-solving abilities, and patience are crucial soft skills for assisting clients in understanding complex insurance options. These competencies enable Navigators to provide accurate guidance, ensure compliance, and deliver a supportive client experience in a remote setting.

What are common challenges faced by remote health insurance navigators and how can they be managed?

Remote Health Insurance Navigators often encounter challenges such as communicating complex insurance information clearly to clients who may have varying levels of health literacy. Working remotely can also mean handling a high volume of inquiries without in-person support. To manage these challenges, Navigators use clear communication strategies, leverage digital tools for client tracking, and participate in regular team check-ins to share best practices and stay updated on policy changes. Strong organizational skills and proactive communication with both clients and colleagues are essential for success in this role.

What is the difference between Remote Health Insurance Navigator vs Remote Health Insurance Customer Service Representative?

AspectRemote Health Insurance NavigatorRemote Health Insurance Customer Service Representative
Required CredentialsInsurance licensing, health insurance knowledgeBasic customer service skills, sometimes insurance knowledge
Work EnvironmentIndependent, client-facing, often involves researchCall center or online support, transactional
Employer & Industry UsageInsurance companies, brokers, health plansInsurance providers, customer support centers
Search & Comparison IntentUnderstanding roles, qualifications, job dutiesCustomer support, troubleshooting, policy info

The main difference is that Remote Health Insurance Navigators assist clients in understanding and selecting health plans, often requiring licensing and in-depth insurance knowledge. In contrast, Remote Health Insurance Customer Service Representatives handle inquiries and support tasks, typically with less specialized insurance credentials. Both roles are vital in the health insurance industry but serve different functions and skill levels.

Infographic showing various Remote Health Insurance Navigator job openings in Ohio as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 13% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Licensed Health Insurance Agents - Medicare

Sagility

Delaware, OH • Remote

$20/hr

Full-time

Medical

Posted 5 days ago


Sagility rating

4.6

Company rating: 4.6 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

63rd of 72 rated call and contact centers


Job description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title:

Licensed Health Insurance Agents - Medicare

Job Description:

Put your health insurance license to work.

BroadPath, a Sagility Company, is seeking Licensed Health Insurance Agents to join our growing remote Medicare sales team.

Whether you're an experienced Medicare sales professional or newer to the health insurance industry, this is an opportunity to build your skills and grow your experience while helping customers make important healthcare decisions.

As a Licensed Health Insurance Agent - Medicare, you'll provide consultative sales support to customers exploring Medicare health plans. You'll use your product knowledge, communication skills, and ability to connect with people to understand each customer's needs, explain available plan options and benefits, and confidently guide them toward the plan that best meets their needs.

This is a seasonal, fully remote opportunity. Schedules, pay rates, program details, and assignment length may vary based on business and client needs.

What You'll Be Doing

You'll help customers navigate important healthcare decisions by making Medicare options easier to understand. Whether you're answering questions, explaining plan benefits, identifying customer needs, or helping complete an enrollment, you'll have the opportunity to create a positive experience while working toward successful sales outcomes. As a Licensed Health Insurance Agent - Medicare, on a typical day, you'll:

  • Answer inbound calls from customers exploring Medicare health insurance options
  • Conduct comprehensive needs assessments using active listening and consultative sales techniques
  • Educate customers on available Medicare health plans, benefits, products, and services
  • Recommend solutions based on each customer's individual healthcare and coverage needs
  • Confidently guide conversations toward a successful enrollment
  • Complete health plan enrollments while meeting applicable sales and performance expectations
  • Identify additional customer needs and available solutions when appropriate
  • Build trust with members and prospective customers through clear, compassionate communication
  • Navigate multiple systems while maintaining accuracy, efficiency, and compliance
  • Protect customer information and follow all applicable privacy, security, and HIPAA requirements
  • Represent BroadPath, a Sagility Company, and our client partners with professionalism and care

What You Will Bring to the Role

  • Active resident Health Insurance Producer License
  • Ability to obtain reciprocal state health insurance licenses when required
  • High school diploma or equivalent
  • Previous sales, customer service, call center, or health insurance experience preferred
  • Strong communication and active listening skills
  • Customer-focused approach with the ability to build trust and rapport
  • Strong computer navigation skills and the ability to work efficiently across multiple systems
  • Ability to maintain accuracy and attention to detail in a fast-paced environment
  • Ability to remain seated for extended periods while working productively in a remote environment

What You Can Expect

At BroadPath, a Sagility Company, we want you to have the tools, support, and connection you need to be successful while working remotely. You can expect:

  • A 100% remote work environment
  • Instructor-led virtual training designed to prepare you for your Medicare client assignment
  • Support and coaching from your leadership team throughout your assignment
  • A collaborative virtual environment where communication and teamwork are important
  • Company-provided laptop, headset, and Bhive webcam
  • Weekly pay
  • Opportunities to earn additional compensation through training, performance, attendance, and project-specific incentives

Compensation Highlights

  • Starting pay: Base hourly par rate starting at $20.00 per hour, with opportunities to earn more based on experience
  • Training completion bonus for employees who achieve 95% or higher attendance during training and 100% attendance during the first week of production
  • End-of-season bonus based on performance, attendance, and client metrics
  • Project-specific incentive opportunities, with details shared during the interview process
  • Additional bonus information provided during training
  • Paid training

Your Schedule

Schedules are assigned based on business and client needs and may fall within:

  • Monday - Sunday | 8:00 AM-10:00 PM (Client Local Time)

Specific schedules and program details will be discussed during the interview and assignment process.

What You Will Need to Work from Home

Before your first day, you'll need:

  • 19" or larger monitor with VGA or HDMI port and appropriate cable
  • USB wired mouse (USB wired keyboard optional)
  • Reliable, hardwired internet connection with a minimum of 25 Mbps download / 10 Mbps upload
  • Ethernet cable
  • Private, distraction-free workspace that protects member confidentiality and minimizes background noise

Please note: Wi-Fi, cellular, hotspot, and other wireless internet connections are not supported, as they cannot maintain the secure VPN connection required for this role.

What We Provide

BroadPath, a Sagility Company, provides the equipment you need to be successful for the duration of your assignment, including:

  • Laptop
  • Headset
  • Bhive webcam

About BroadPath, a Sagility Company

BroadPath, a Sagility Company, brings together people, technology, and healthcare expertise to support exceptional experiences for the members and organizations we serve.

Our remote teams play an important role in helping customers navigate healthcare with greater clarity and confidence. We value collaboration, accountability, and the ability to make a positive impact through every interaction.

Employment may be contingent upon successful completion of background checks, previous employment verification, education verification, licensing requirements, and other screening requirements applicable to the position or client assignment.

BroadPath, a Sagility Company, uses market-based compensation practices to ensure competitive pay. Your starting rate will be determined based on your experience, qualifications, geographic location, applicable market data, and client or program requirements.

BroadPath a Sagility Company is an Equal Opportunity Employer/Veteran/Disability.

Location:

Work@Home Florida (EST)United States of America

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