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Remote Health Insurance Customer Service Jobs in Ohio

Sagility

Licensed Health Insurance Agents

Cincinnati, OH · Remote

$21/hr

Educate customers on available health plans, benefits, products, and services * Recommend solutions ... A 100% remote work environment * Instructor-led virtual training designed to prepare you for your ...

Sagility

Licensed Health Insurance Agents

Columbus, OH · Remote

$21/hr

Educate customers on available health plans, benefits, products, and services * Recommend solutions ... A 100% remote work environment * Instructor-led virtual training designed to prepare you for your ...

Sagility

Licensed Health Insurance Agents

Delaware, OH · Remote

$20/hr

Educate customers on available health plans, benefits, products, and services * Recommend solutions ... A 100% remote work environment * Instructor-led virtual training designed to prepare you for your ...

Sagility

Licensed Health Insurance Agents

Cleveland, OH · Remote

$21/hr

Educate customers on available health plans, benefits, products, and services * Recommend solutions ... A 100% remote work environment * Instructor-led virtual training designed to prepare you for your ...

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All JobsHealth Insurance Customer Service JobsRemote Health Insurance Customer Service JobsRemote Health Insurance Customer Service Jobs in Ohio

Remote Health Insurance Customer Service information

See Ohio salary details

$24.7K

$46K

$69.4K

How much do remote health insurance customer service jobs pay per year?

As of Sep 5, 2026, the average yearly pay for remote health insurance customer service in Ohio is $46,022.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,000.00 and $52,300.00 per year, depending on experience, location, and employer.

What is a remote health insurance customer service?

A Remote Health Insurance Customer Service job involves assisting customers with inquiries related to health insurance plans, coverage options, claims, and billing—all while working from home. Representatives communicate with customers via phone, email, or chat to provide guidance and resolve issues. This role requires strong communication skills, knowledge of health insurance policies, and the ability to handle customer concerns empathetically. Efficient problem-solving and familiarity with insurance regulations are also essential.

What are the typical daily responsibilities of a remote health insurance customer service?

In this role, your main duties will include answering incoming calls or messages from policyholders, helping them understand their coverage, claims status, and resolving billing or eligibility issues. You'll frequently use online systems to document inquiries, update account information, and escalate complex cases to specialized teams when needed. Collaboration often occurs virtually, with team meetings or coaching sessions to stay updated on policy changes and best practices. The work environment is generally structured yet remote, allowing you to manage tasks from home while meeting established performance metrics. This role provides valuable experience with insurance operations and customer relations, paving the way for potential growth in healthcare administration or supervisory positions.

What are the key skills and qualifications needed to thrive in remote health insurance customer service, and why are they important?

To thrive as a Remote Health Insurance Customer Service representative, you need a solid understanding of health insurance products, excellent communication abilities, and experience in customer service. Familiarity with CRM systems, call center software, and sometimes HIPAA certification are typically valued. Strong problem-solving skills, patience, and the ability to remain professional and empathetic during challenging interactions help set top performers apart. These skills are essential for accurately assisting policyholders, resolving concerns efficiently, and providing a positive customer experience in a remote and regulated environment.

What are popular job titles related to Remote Health Insurance Customer Service jobs in Ohio?

For Remote Health Insurance Customer Service jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Remote Health Insurance Customer Service jobs in Ohio look for?

The top searched job categories for Remote Health Insurance Customer Service jobs in Ohio are:

What cities in Ohio are hiring for Remote Health Insurance Customer Service jobs?

Cities in Ohio with the most Remote Health Insurance Customer Service job openings:

Remote Health Insurance Customer Service jobs near you
Infographic showing various Remote Health Insurance Customer Service job openings in Ohio as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% Remote job distribution, with an average salary of $46,022 per year, or $22.1 per hour.

Remote Licensed Insurance Customer Service

Ryan Devins - State Farm Agency

Columbus, OH • Remote

$38K - $53K/yr

Contractor

Posted 9 days ago

Job description

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of a remote Licensed Insurance Customer Service Representative. We seek a licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience.


This role requires exceptional relationship building, organizational skills, attention to detail, and the ability to handle sensitive and confidential information with utmost discretion. The best candidate understands the State Farm Agency model and has market area operations acumen.


This remote position is only available to candidates who meet the following criteria:

  1. Must have at least one year State Farm experience
  2. Must have an active Property and Casualty license


Responsibilities include but not limited to:

  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Maintain a strong work ethic with a total commitment to success each and every day.
  • Identify new service opportunities with both existing and new customers.


As an Agent Team Member, you will receive...

  • Hourly pay plus bonuses
  • Valuable experience
  • Growth potential/Opportunity for advancement within my office


Requirements

  • Must have at least one year State Farm experience
  • Property & Casualty license
  • Life and Health license
  • Excellent interpersonal skills
  • Excellent communication skills - written, verbal and listening
  • People-oriented
  • Organizational skills
  • Self-motivated
  • Detail oriented
  • Proactive in problem solving
  • Dedicated to customer service
  • Able to learn computer functions
  • Pride in getting work done accurately and timely
  • Ability to work in a team environment
  • Ability to multi-task
  • Provide timely and thorough activity reports to agent
  • Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education


If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.