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Freelance Remote Health Insurance Customer Service Jobs in Ohio

Sagility

Licensed Health Insurance Agents

Delaware, OH · Remote

$20/hr

Educate customers on available health plans, benefits, products, and services * Recommend solutions ... A 100% remote work environment * Instructor-led virtual training designed to prepare you for your ...

IQVIA

Freelance Independent Rater

London, OH · Remote

$62K - $156K/yr

... Remote Flexible Working Hours Freelance Contract What We're Looking For Professionals with ... services, commercial insights and healthcare intelligence to the life sciences and healthcare ...

IQVIA

Freelance Independent Rater

London, OH · Remote

$62K - $156K/yr

... Remote Flexible Working Hours Freelance Contract What We're Looking For Professionals with ... services, commercial insights and healthcare intelligence to the life sciences and healthcare ...

TridentCare

Customer Service Representative

Columbus, OH · Remote

$14.50 - $19.75/hr

This is a remote role; but must reside within 50 miles of the Columbus, OH Office at 2550 Corporate ... Health Insurance after 30 days! * Sick time * 8 paid holidays * Same day pay available * Medical ...

Trident Care

Customer Service Representative

Columbus, OH · Remote

$14 - $15.50/hr

This is a remote role; but must reside within 50 miles of the Columbus, OH Office at 2550 Corporate ... Health Insurance after 30 days! * Sick time * 8 paid holidays * Same day pay available * Medical ...

ForgeFit

Remote Customer Service Specialist

Toledo, OH · On-site +1

$16.75 - $22.25/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Comprehensive benefits including health, dental, vision, 401k, and paid time off * 100% remote work ...

ForgeFit

Remote Customer Service Specialist

Cleveland, OH · On-site +1

$16.50 - $21.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Comprehensive benefits including health, dental, vision, 401k, and paid time off * 100% remote work ...

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Freelance Remote Health Insurance Customer Service information

What is a freelance remote health insurance customer service representative?

A Freelance Remote Health Insurance Customer Service representative is an independent contractor who provides customer support services for health insurance companies or agencies from a remote location, usually their home. Their main responsibilities include answering policyholder questions, assisting with claims or billing issues, explaining coverage options, and resolving customer concerns via phone, email, or online chat. Unlike full-time employees, freelancers work on a contract basis and may serve multiple clients, offering flexibility in their work schedule and location.

What are the key skills and qualifications needed to thrive as a freelance remote health insurance customer service representative?

To excel as a Freelance Remote Health Insurance Customer Service representative, you need a solid understanding of health insurance policies, customer support best practices, and preferably prior experience in the insurance or call center industry. Familiarity with CRM software, call management systems, and secure communication tools is typically required, along with HIPAA compliance knowledge. Outstanding communication, patience, and problem-solving abilities help you effectively address customer concerns and maintain client satisfaction. These skills ensure accurate information delivery, regulatory adherence, and a positive customer experience in a competitive and highly regulated field.

What are some common challenges faced by freelance remote health insurance customer service representatives, and how can they be managed?

Freelance remote health insurance customer service representatives often encounter challenges such as navigating complex policy details, handling high call volumes, and addressing sensitive customer concerns without in-person support. To manage these challenges, it’s important to develop strong time management skills, become proficient with digital communication tools, and stay updated on policy changes through ongoing training. Building a personal support network of other remote professionals and maintaining open communication with supervisors can also help ensure a smooth workflow and provide guidance when complex cases arise.

What is the difference between Freelance Remote Health Insurance Customer Service vs Health Insurance Claims Processor?

AspectFreelance Remote Health Insurance Customer ServiceHealth Insurance Claims Processor
CredentialsBasic health insurance knowledge, customer service skillsInsurance processing knowledge, certifications may be preferred
Work EnvironmentRemote, flexible hours, independentRemote or office-based, structured workflow
Employer & Industry UsageInsurance companies, third-party service providersInsurance companies, healthcare providers
Common Search & ComparisonCustomer support roles, remote insurance jobsInsurance claims processing, remote claims jobs

Freelance Remote Health Insurance Customer Service involves assisting clients with inquiries, policy details, and support tasks, often on a flexible schedule. In contrast, Health Insurance Claims Processors handle the review and processing of insurance claims, requiring more specialized knowledge and certifications. Both roles are remote and industry-related but differ in responsibilities and credential requirements.

What are the most commonly searched types of Remote Health Insurance Customer Service jobs in Ohio?

The most popular types of Remote Health Insurance Customer Service jobs in Ohio are:

What are popular job titles related to Freelance Remote Health Insurance Customer Service jobs in Ohio?

For Freelance Remote Health Insurance Customer Service jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Freelance Remote Health Insurance Customer Service jobs in Ohio look for?

The top searched job categories for Freelance Remote Health Insurance Customer Service jobs in Ohio are:

What cities in Ohio are hiring for Freelance Remote Health Insurance Customer Service jobs?

Cities in Ohio with the most Freelance Remote Health Insurance Customer Service job openings:

Freelance Remote Health Insurance Customer Service jobs near you
Infographic showing various Freelance Remote Health Insurance Customer Service job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution.

Health Insurance Inside Sales Representative

Cincinnati, OH • Remote

360care
Health Care and Social Assistance • 51 - 200 employees

7.8

Company rating: 7.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

People enjoy working here

Good employer

Respectful managers

Learn more about 360careexternal

Full-time

Medical

Re-posted 26 days ago

Job description

Overview

*Fully Remote. Health insurance license required* 

Base Salary + Uncapped Commission

Must be located in OH

Health insurance Inside Sales Representatives are responsible for phone sales, following up on prospects and assisting with enrollment forms.

Responsibilities
  • Sourcing new sales opportunities and establishing leads through outbound calls, emails and follow up.
  • Must have Health Insurance license within 45 days of employment.
  • Develop sales opportunities by researching and identifying potential sales, soliciting new leads and building relations.
  • Understand and maintain awareness of customer needs, qualifications and requirements.
  • Assess competitors by analyzing and summarizing competitor benefits then identifying sales opportunities.
  • Route customers to the appropriate departments for further development and resolution.
  • Educate family members and guardians on the benefits available to those residing at the facilities we service.
  • Responsible for handling customer inquiries promptly and effectively in a fast-paced, team-oriented environment.
  • Maintains and improves quality results by following standards; recommending improved policies and procedures.
  • Maintain job knowledge by studying pertinent laws and differing state requirements; participating in routine educational requirements by law.
  • Maintains equipment and systems by troubleshooting, reporting and tracking problems.
  • Travel up to 25% of the time.
  • Completes pre-calls to responsible parties for nursing home residents to inform them of the benefit programs.
  • Follow up to make sure prospects have received materials sent to them.
  • Assist with enrollment forms when needed and answer any questions from prospects.
  • Maintains strong knowledge of company services provided to customer.
  • Actively supports and complies with all components of the Company compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
  • Maintains confidentiality of all information; always abides with HIPAA and PHI guidelines.
  • To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager.  
  • Reacts positively to change and performs other duties as assigned.
Qualifications
  • BA/BS degree or equivalent work experience preferred; High school diploma required.
  • 2+ years of inside sales experience (phone sales preferred)
  • Accident and Health Insurance License preferred, but not required.
  • Proven inside sales experience preferred with established track record of over-achieving quotas.
  • Strong phone presence and experience making multiple calls per day.
  • High attention to detail and strong customer service skills.
  • Excellent verbal, written and listening communication skills.
  • Ability to multi-task, prioritize and manage time effectively.
  • Strong computer skills required.
  • Familiar with Salesforce or similar CRM.
  • Demonstrated success with health insurance sales.

 

We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.

Employment Type: OTHER

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