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Remote Fraud Claims Jobs (NOW HIRING)

KeyBank

Fraud Hotline Agent

$18.75 - $25/hr

Provide timely information to clients regarding their claims. * Collaborate with different ... Remote

Key Bank

Fraud Hotline Agent

$18.75 - $25/hr

Provide timely information to clients regarding their claims. * Collaborate with different ... Remote

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Remote Fraud Claims information

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$30.5K

$64.6K

$90K

How much do remote fraud claims jobs pay per year?

As of Jul 5, 2026, the average yearly pay for remote fraud claims in the United States is $64,609.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,000.00 and $75,500.00 per year, depending on experience, location, and employer.

What is the difference between Remote Fraud Claims vs Remote Fraud Analysts?

AspectRemote Fraud ClaimsRemote Fraud Analysts
CredentialsTypically requires claims processing or insurance certificationsUsually requires analytical or investigative certifications
Work EnvironmentCustomer service and claims processing platformsData analysis and fraud detection tools
Industry UsageInsurance, finance, e-commerceBanking, finance, e-commerce
Job FocusHandling claims related to fraud incidentsIdentifying and investigating fraudulent activities

Remote Fraud Claims roles focus on processing and managing claims related to fraud, often requiring claims or insurance certifications. Remote Fraud Analysts concentrate on analyzing data to detect and prevent fraud, needing analytical skills and certifications. Both roles operate remotely within finance and e-commerce sectors but differ in their core responsibilities and required credentials.

More about Remote Fraud Claims jobs
What cities are hiring for Remote Fraud Claims jobs? Cities with the most Remote Fraud Claims job openings:
What are the most commonly searched types of Fraud Claims jobs? The most popular types of Fraud Claims jobs are:
What states have the most Remote Fraud Claims jobs? States with the most job openings for Remote Fraud Claims jobs include:
What job categories do people searching Remote Fraud Claims jobs look for? The top searched job categories for Remote Fraud Claims jobs are:
Remote Fraud Claims jobs near you
Infographic showing various Remote Fraud Claims job openings in the United States as of June 2026, with employment types broken down into 95% Full Time, 2% Part Time, and 3% Contract. Highlights an 37% Physical, 3% Hybrid, and 60% Remote job distribution, with an average salary of $64,609 per year, or $31.1 per hour.
Fraud Hotline Agent

Fraud Hotline Agent

KeyBank

Remote

$18.75 - $25/hr

Full-time

This job post has expired today. Applications are no longer accepted.

KeyBank rating

8.3

Company rating: 8.3 out of 10

Based on 94 frontline employees who took The Breakroom Quiz

35th of 144 rated banks

Job description

Location:
For Those Who Work At Home, Ohio
Training: Shifts during training will start at 8:00am EST.
Hours: A variety of shifts are available. Shift start times are between 10:00am and 12:30pm EST.
Job Brief:
The Fraud Hotline is the central unit to receive inbound retail fraud calls and create alerts for review within the Fraud Department. The Specialists are the liaison between Lines of Business and the Client to ensure the necessary actions are taken to prevent additional fraudulent activity as well as the initiating and accurately documenting of all claims/alerts. This position will work closely with various departments under the fraud umbrella and report directly to the Dept. Manager, Operations or Section Manager. A Team Lead will oversee the day-to-day activities and operations.
Roles and Responsibilities
  • Receive inbound calls regarding retail fraud from internal teams, clients, and external institutions.
  • Act as the main liaison between various business lines and clients to facilitate fraud prevention.
  • Review account activity, place security holds, and set up passcodes as necessary.
  • Create, document, and escalate fraud alerts, and build case files for investigation.
  • Provide timely information to clients regarding their claims.
  • Collaborate with different departments within the fraud division.
  • Complete forms to return unauthorized items and perform other tasks or special projects as needed.
  • Other duties assigned

Required Qualifications
  • High School Diploma or GED equivalent
  • Minimum 1 year experience in banking, branch operations, fraud analysis or call center functions
  • Strong ability to meet production goals and manage multiple tasks efficiently
  • Ability to work independently and make decisions with minimal supervision
  • Excellent written and verbal communication skills
  • Exceptional attention to detail
  • Outstanding customer service abilities

This is an evergreen posting. We continuously accept applications for this role to build a pipeline of qualified candidates for future openings. While there may not be an immediate vacancy, your application may be considered for upcoming opportunities aligned with this position.
COMPENSATION AND BENEFITS
This position is eligible to earn a base hourly rate in the range of $18.75 - $25.00 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.
Please click here for a list of benefits for which this position is eligible.
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Job Posting Expiration Date: 07/02/2026KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.
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About KeyBank

Sourced by ZipRecruiter

Key is one of the nation's largest bank-based financial services companies. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name.

Industry

Banking and credit intermediation

Company size

10,000+ Employees

Headquarters location

Cleveland, OH, US

Year founded

1849

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