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About Us:

Broadway Law is a growing, fast-paced, high-volume personal injury law firm focused on scaling, providing the absolute best possible legal representation, and client experience.

Job Description:

As the Chief Operating Officer (COO) of Broadway Law, your role is pivotal in steering the firm toward strategic objectives and ensuring operational excellence. Your leadership is essential in maintaining the high standards of service and professionalism our clients expect.

This is a high-impact leadership role requiring a dynamic, results-driven executive who combines deep legal operations knowledge with a proven ability to leverage technology, build strong teams, and execute strategy at scale. The Chief Operating Officer will serve as the operational backbone of the firm, translating the vision of the Chief Executive Officer (CEO) into actionable, measurable outcomes.

This is not a learning position – the ideal candidate has already operated in the trenches of Personal Injury and knows how to make every part of the organization run efficiently. We are looking for a high-performing Chief Operating Officer that will act as Second-in-Command to the Chief Executive Officer.

Responsibilities:

• Acting as a senior leader providing strategic direction alongside the CEO, positioned as the second in command within the organizational hierarchy.
• Overseeing and Optimizing the Operating Procedures for the following departments: Administration, Operations, and Marketing, ensuring cohesive operation and alignment with the firm's goals.
• Clear communication and direction to management staff to ensure all departments are clear on the firm’s strategies and goals.
• Developing, implementing, and overseeing operational policies and procedures that meet the unique needs of the firm.
• Creating and managing budgets to ensure the firm's financial health and sustainability.
• Managing financial operations, including bookkeeping, accounts receivable, and accounts payable, emphasizing adherence to legal industry standards.
• Initiating process improvements by evaluating and implementing software and tools to boost efficiency and client satisfaction.
• Forecasting future operational needs and strategically planning to address them.
• Supervising and evaluating the performance of both internal staff and external vendors to uphold the firm's high standards.
• Defining, implementing, and tracking Key Performance Indicators (KPIs) for all operational and departmental activities to measure efficiency, financial health, client satisfaction, and the overall success of the firm’s strategic initiatives.
• This role will also involve close collaboration with the HR department to identify talent needs, optimize hiring practices, and foster a culture that attracts and retains top legal and administrative professionals.

Skills & Competencies:

• Strong strategic thinking with the ability to translate high-level goals into actionable operational plans.
• Data-driven decision maker with strong analytical and problem-solving capabilities.
• Demonstrates ability to build and scale hybrid operational infrastructure in a growing organization.
• Extensive experience in a senior leadership role within the legal sector, ideally as a Chief Operating Officer with a minimum of 7 years of Personal Injury experience.
• Strong technical understanding of Filevine, Lead Docket, Ring Central, and Call Rail ready to fix technical issues and implement solutions to enhance the firms’ legal service delivery.
• Exceptional leadership abilities to inspire, manage, and develop high performing team across various departments.
• Deep knowledge and management experience with complex financial operations in the legal field.
• Proven track record in legal industry standards for accounting, human resources, communication, recruitment, and strategic planning.
• Advanced forecasting skills, foreseeing operational challenges, and planning accordingly.
• A history of successful supervision and enhancement of staff performance, ensuring alignment with the firm's service standards and professional excellence.

Education:

• Bachelor’s degree from an accredited four-year college or university in Finance, Business Administration, or related field.
• Master's degree (MBA or equivalent) is highly desirable.

Experience:

• 7+ years of progressive leadership experience in a senior or executive operations role in the legal industry.
• Prior experience in a personal injury or plaintiff-side law firm is strongly preferred;
• Demonstrated success leading hybrid teams of 25+ employees across multiple departments.
• Proven track record of implementing operational strategies that have resulted in measurable growth and efficiency gains.

Recruitment Process:

• To apply, please submit a compelling cover letter, and resume

Equal Employment Opportunity Statement:

Broadway Law is an equal opportunity employer committed to fostering an inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local law. All qualified applicants are encouraged to apply