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Remote Foundation Communications Jobs (NOW HIRING)

Foundation AI

Customer Solutions Manager

Los Angeles, CA · On-site +1

... remote role, but we're considering candidates in Los Angeles or New York. Job Overview: Foundation ... Identify risks early, communicate them clearly, and proactively drive mitigation plans before ...

Foundation AI

Customer Solutions Manager

New York, NY · Remote

... is a remote role, but we're considering candidates in New York. Job Overview: Foundation AI is ... Identify risks early, communicate them clearly, and proactively drive mitigation plans before ...

Foundation Source

Legal Associate

$80K - $95K/yr

In this role, you will provide practical, day-to-day compliance support to private foundation ... Clear and professional communication skills, with the ability to translate complex regulations into ...

Arcus Foundation

Temporary Program Officer

New York, NY · On-site +1

$115K - $130K/yr

... communications. POSITION SUMMARY The Arcus Foundation seeks a temporary Program Officer for the U.S ... LOCATION AND TRAVEL The Temporary Program Officer position is fully remote but may be asked to ...

Foundation AI

Product Marketing Manager

Houston, TX · Remote

$157.60K/yr

About Us Foundation AI is the only AI-native document intake automation platform serving the claims ... Strong writing and communication skills -- ability to craft clear, compelling narratives for ...

Foundation AI

Product Marketing Manager

Houston, TX · On-site +1

$147.10K/yr

About Us Foundation AI is the only AI-native document intake automation platform serving the claims ... Strong writing and communication skills - ability to craft clear, compelling narratives for ...

Obama Foundation

Director, Campaign Strategy

OR · Remote

$129.68K - $162.07K/yr

At The Obama Foundation, our mission is to inspire, empower, and connect people to change their ... Campaign Communications: Work with leadership to build out, document, and periodically refresh the ...

Sui Foundation

Exceptional communication skills and ability to manage key stakeholders. Our team is 100% remote and we are hiring for different roles across the world. Here at the Sui Foundation, you'll be joining ...

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Remote Foundation Communications information

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$26K

$31.5K

How much do remote foundation communications jobs pay per year?

As of May 29, 2026, the average yearly pay for remote foundation communications in the United States is $31,873.00, according to ZipRecruiter salary data. Most workers in this role earn between $28,500.00 and $29,000.00 per year, depending on experience, location, and employer.

What is the difference between Remote Foundation Communications vs Remote Nonprofit Program Coordinator?

AspectRemote Foundation CommunicationsRemote Nonprofit Program Coordinator
Required CredentialsBachelor's in Communications, Public Relations, or related field; experience in nonprofit or foundation sectorsBachelor's in Nonprofit Management, Social Sciences, or related; experience in program coordination
Work EnvironmentPrimarily remote, focusing on messaging, media relations, and stakeholder engagementRemote or hybrid, managing program activities, volunteer coordination, and community outreach
Employer & Industry UsageFoundations, charitable organizations, NGOsNonprofit organizations, community service agencies
Common Search & ComparisonYesYes

Remote Foundation Communications professionals focus on managing external messaging, media relations, and stakeholder engagement for foundations. In contrast, Remote Nonprofit Program Coordinators handle program implementation, volunteer management, and community outreach. While both roles often work remotely and require similar educational backgrounds, their core responsibilities and industry focus differ significantly.

More about Remote Foundation Communications jobs
What cities are hiring for Remote Foundation Communications jobs? Cities with the most Remote Foundation Communications job openings:
What are the most commonly searched types of Foundation Communications jobs? The most popular types of Foundation Communications jobs are:
What states have the most Remote Foundation Communications jobs? States with the most job openings for Remote Foundation Communications jobs include:
What job categories do people searching Remote Foundation Communications jobs look for? The top searched job categories for Remote Foundation Communications jobs are:
Remote Foundation Communications jobs near you
Infographic showing various Remote Foundation Communications job openings in the United States as of May 2026, with employment types broken down into 80% Full Time, and 20% Temporary. Highlights an 20% In-person, and 80% Remote job distribution, with an average salary of $31,873 per year, or $15.3 per hour.
Customer Solutions Manager

Customer Solutions Manager

Foundation AI

Los Angeles, CA • On-site, Remote

Full-time

Posted 18 days ago

Job description

About Us:
Foundation AI is the only AI-native document intake automation platform serving the claims and litigation industries. Founded in 2019 by a team of lawyers and data scientists, Foundation AI processes millions of documents each month for hundreds of US law firms, including many of the largest and most respected plaintiff and injury law firms in the country. Find out more at www.foundationai.com
This is a remote role, but we're considering candidates in Los Angeles or New York.
Job Overview:
Foundation AI is seeking a Customer Solutions Manager to own and optimize the post-launch customer experience across a portfolio of law firms.
This is not a traditional renewal-focused Customer Success role. This role sits at the intersection of customer strategy, workflow design, configuration, troubleshooting, and adoption. You will partner closely with customers to understand how their teams operate, translate those requirements into scalable solutions inside the Foundation AI platform, guide them through initial utilization and long-term success while ensuring they realize measurable value over time.
The right person for this role is equal parts customer advocate, workflow consultant, operator, and problem solver. They are comfortable working in complex, detail-sensitive, and high-stakes environments where solutions can drive meaningful value for our law firm clients. They know how to ask good questions, structure ambiguous problems, drive cross-functional resolution, and keep customers confident through change.
What You'll Do:
  • Serve as the primary post-launch owner for a portfolio of customers, leading them from implementation handoff through hypercare, adoption, optimization, and ongoing success.
  • Develop a deep understanding of each customer's workflow, operating model, document mix, goals, and success criteria.
  • Translate customer requirements into practical solutions within the Foundation AI platform, including workflow recommendations, configuration updates, and process improvements.
  • Lead customers through go-live readiness, hypercare, and stabilization with strong project ownership and clear communication.
  • Diagnose customer issues by gathering evidence, isolating root causes, and driving resolution independently or with the collaboration from appropriate internal teams.
  • Make and manage configuration changes with precision, judgment, and quality control.
  • Identify risks early, communicate them clearly, and proactively drive mitigation plans before issues become escalations.
  • Monitor customer usage, workflow performance, and operational signals to identify adoption gaps, solution opportunities, and areas for improvement.
  • Partner closely with Implementation, Support, Product, and Engineering to ensure customer needs are addressed with speed and accuracy.
  • Create and maintain customer-facing and internal documentation, including solution recommendations, workflow notes, success plans, and troubleshooting guidance.
  • Provide customers with strategic guidance and best practices on how to get the most value from Foundation AI within their existing processes and systems.
  • Capture recurring pain points, workflow patterns, and product gaps, and translate them into actionable internal feedback.
  • Support renewals and expansion conversations by ensuring customers are realizing value, but this role is primarily measured on solution quality, customer outcomes, and operational execution.
What We're Looking For:
  • 5+ years of experience in a customer-facing SaaS role such as Customer Success, Solutions Consulting, Implementation, Technical Account Management, or a similar post-sale solutions role.
  • 2+ years of experience in LegalTech, legal operations, or working closely with law firms.
  • Strong ability to understand, document, and improve customer workflows in a structured way.
  • Experience managing complex customer environments where configuration, process design, or systems setup materially impacted outcomes.
  • Demonstrated problem-solving ability in ambiguous situations, including diagnosing issues, identifying root causes, and driving cross-functional resolution.
  • Strong communication skills, with the ability to lead customer conversations, ask thoughtful discovery questions, explain complex topics clearly, and write crisp internal summaries.
  • Proven ability to manage multiple accounts, projects, and priorities while maintaining high quality.
  • Comfort working independently and with a team in a remote environment with strong ownership and follow-through.
  • A practical, customer-oriented mindset: you can balance urgency, precision, relationship management, and operational reality.
Preferred Qualifications
  • Experience working with AI-powered products or workflow automation tools.
  • Experience with legal practice management systems or adjacent legal technology platforms.
  • Experience in personal injury law, plaintiff law firm operations, or document-heavy legal workflows.
  • Experience working in a startup or high-growth environment.
  • Experience creating SOPs, playbooks, or repeatable customer workflow documentation.

Personal Attributes
  • Deeply customer-minded, but grounded in operational reality
  • Analytical and structured in how you think through problems
  • Calm under pressure and able to manage complex situations with professionalism
  • Detail-oriented and quality-conscious
  • Resourceful and proactive within imperfect systems and evolving processes
  • Collaborative, low-ego, and motivated by helping customers and teammates succeed
Why This Role Matters
Foundation AI sits inside mission-critical workflows for plaintiff law firms. The quality of our customer solutions work directly affects adoption, trust, and outcomes. This role is central to ensuring customers not only implement Foundation AI successfully, but also continue to improve how they operate through it.
If you enjoy solving messy workflow problems, building strong customer partnerships, innovating cutting-edge technology, and operating where technology and real-world process meet, we'd love to hear from you.
Our Commitment:
At Foundation AI, we're committed to creating an inclusive and diverse workplace. We value equal opportunity and affirmative action principles, giving everyone an equal chance to succeed. We're dedicated to offering equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. Upholding these values and adhering to applicable laws is paramount to us.
For any feedback or inquiries, please contact us at [email protected].
Learn more about us at www.foundationai.com

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