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As of Aug 13, 2026, the average hourly pay for remote federal government in Reston, VA is $34.64, according to ZipRecruiter salary data. Most workers in this role earn between $32.60 and $36.68 per hour, depending on experience, location, and employer.

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To thrive in a Remote Federal Government role, you need strong organizational abilities, attention to detail, and a solid understanding of federal regulations, often supported by relevant degrees or prior government experience. Familiarity with government software systems such as USAJOBS, secure communication platforms, and compliance management tools is typically required. Excellent written communication, self-motivation, and problem-solving skills help individuals excel when working remotely with minimal supervision. These skills ensure the ability to manage sensitive information, achieve productivity standards, and maintain compliance with federal protocols while working off-site.

What are the biggest challenges of working remotely in a federal government position?

One of the main challenges of a remote federal government job is maintaining clear and consistent communication with your team and supervisors, as many assignments involve cross-departmental collaboration. Security and data privacy are also critical, so you'll need to follow strict protocols for handling sensitive information. Adapting to government-approved remote work technologies and staying proactive about project deadlines are essential for success. With the right organizational strategies and a commitment to ongoing communication, you can effectively navigate these challenges and contribute meaningfully to your agency's mission.

What is a remote federal government job?

A Remote Federal Government job is a position with a U.S. federal agency that allows employees to work from home or another off-site location instead of a traditional office. These roles span various fields, including IT, finance, project management, and customer support. Remote federal jobs provide the same benefits as in-office government positions, such as healthcare, retirement plans, and job stability. However, employees must meet security requirements and may need to attend occasional in-person meetings or travel as required.

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Remote Federal Government jobs near you
Infographic showing various Remote Federal Government job openings in Reston, VA as of August 2026, with employment types broken down into 75% Full Time, 15% Part Time, and 10% Contract. Highlights an 100% Remote job distribution, with an average salary of $72,054 per year, or $34.6 per hour.

Federal Contact Center Program Manager

SYS Integration

Washington, DC • Remote

Full-time

Re-posted 11 days ago

Job description

Location: Remote

Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed IT solutions. We are seeking a Federal Contact Center Program Manager  to oversee the full execution of a government contact center program, ensuring all project requirements are met and operations run effectively across a workforce of approximately 200 staff. This role directs planning, staffing, financial coordination, performance monitoring, and communication with government officials. The Program Manager ensures the program meets contractual obligations, maintains highquality service delivery, and drives continuous improvement in processes, technology, and customer experience.

Key Responsibilities:

Program Leadership & Oversight

  • Manage and implement all project requirements for a Contact Center supporting a federal government program.
  • Organize, direct, and coordinate all program support activities, including staffing, operations, and resource planning.
  • Monitor and analyze performance data, reporting results and trends to government leadership.
  • Lead program communications and ensure stakeholders receive clear, timely, and comprehensive updates.

Stakeholder & Government Coordination

  • Serve as the primary point of contact for government program officials regarding project status, issues, and escalations.
  • Keep the Federal Program Director and CORs informed of emerging issues, risks, and operational concerns.
  • Ensure all communications with government stakeholders are accurate, consistent, and aligned with expectations.

Operational & Financial Management

  • Coordinate financial and staffing resources to support program goals and maintain operational readiness.
  • Oversee subcontractor activities to ensure compliance, performance, and alignment with program standards.
  • Prepare operational, management, and financial reports as required.

Training & Process Governance

  • Coordinate training activities to ensure staff remain current on agency programs and customer service requirements.
  • Create, revise, and maintain program SOPs and operational documentation.
  • Manage IT change control requests and ensure updates are communicated and implemented effectively.

Innovation & Continuous Improvement

  • Research emerging contact center technologies and recommend opportunities to enhance program processes and service delivery.
  • Track, report, and communicate the status of ongoing program projects and initiatives.
  • Support continuous improvement efforts to strengthen customer experience and operational efficiency.

Qualifications:

  • Experience managing a contact center operation of approximately 200 staff or larger.
  • Proven leadership experience in program or project management within a government contract or regulated environment.
  • Strong understanding of contact center operations, performance metrics, and customer service best practices.
  • Experience managing budgets, staffing plans, and subcontractor performance.
  • Excellent communication, stakeholdermanagement, and problemsolving skills.
  • Ability to oversee SOP development, training coordination, and change control processes.
  • PMP certification is a strong plus.
  • Bachelor's degree in Business Administration, Project Management, Public Administration, or a related field.

Must be able to pass a federal background check that inlcudes a credit check. 

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