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How much do remote enrollment representative jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for remote enrollment representative in the United States is $22.59, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $25.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Enrollment Representative, and why are they important?

To thrive as a Remote Enrollment Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent, with some employers preferring prior experience in enrollment or administration. Familiarity with CRM software, online communication platforms, and data entry systems is typically required. Excellent communication, problem-solving abilities, and self-motivation are essential soft skills for remote work success. These qualities ensure accurate enrollment processing, positive customer experiences, and effective performance in a virtual environment.

What are some common challenges faced by Remote Enrollment Representatives, and how can they be addressed?

Remote Enrollment Representatives often encounter challenges such as managing high call volumes, staying organized while processing multiple applications, and effectively communicating with prospective clients or students in a virtual environment. To address these, it’s important to develop strong time management skills, utilize digital tools for tracking and follow-ups, and maintain clear, empathetic communication. Many employers provide comprehensive training and ongoing support to help representatives adapt and succeed in a remote setting.

What are Remote Enrollment Representatives?

Remote Enrollment Representatives are professionals who assist individuals with the process of enrolling in programs, services, or memberships, typically over the phone or online. They work from a remote location, often from home, and handle tasks such as explaining benefits, answering questions, collecting required information, and ensuring that applications are completed accurately. This role is common in industries such as healthcare, education, insurance, and financial services. Strong communication skills and the ability to work independently are essential for success in this position.
What cities are hiring for Remote Enrollment Representative jobs? Cities with the most Remote Enrollment Representative job openings:
What are the most commonly searched types of Enrollment Representative jobs? The most popular types of Enrollment Representative jobs are:
What states have the most Remote Enrollment Representative jobs? States with the most job openings for Remote Enrollment Representative jobs include:
Remote Enrollment Representative jobs near you
Call Center Representative - Annual Enrollment - Houston - REMOTE

Call Center Representative - Annual Enrollment - Houston - REMOTE

Empyrean Benefit Solutions

Houston, TX • Remote

$18/hr

Temporary

Posted 8 days ago

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Empyrean rating

4.6

Company rating: 4.6 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

202nd of 209 rated software companies

Job description

Empyrean is currently seeking enthusiastic Customer Service Representatives for our call center during Annual Enrollment. We are looking for future employees that have a passion for serving others and an aptitude to learn the Health & Welfare Benefits industry.


This is a temporary role with the possibility to become full time after the contract period. Monday through Friday shifts. Position starts August 17th, 2026 with PAID training! This role is remote.

Learn the Benefits industry!


Qualifications:

  • Must be available to work ANY 8 hour shift anytime between 7:00am - 7:00pm (CST) Monday through Friday.
  • Must Pass Typing and Grammar- 30 words per minute
  • Must Pass Background Check
  • Must Complete Video Virtual Interview
  • The assignment will Start August 17th and last approximately 4-6 months based on your client



The AE Customer Service Representative provides high-quality client and member-focused service using knowledge of plans, products, systems, and procedures to meet or exceed client and member expectations. CSR's answer questions and resolve issues based on phone calls, emails, and internet inquiries from members and clients; access information from a variety of systems and references; and focus on identifying problems and achieving the best solution. This requires effective oral communication skills with internal and external customers. CSR's handle a wide variety of calls, identify service problems, and initiate appropriate action to resolve problems. They utilize systems to track all events and outcomes and educate customers on a daily basis through routine calls.


Role Expectations:

  • Answer questions and resolves issues based on phone calls, emails, internet inquiries from members, clients and others while maintaining consistent quality.
  • Research and respond to enrollment issues.
  • Provide problem resolution by effectively communicating with other departments, product vendors, and the participant or client.
  • Receive, distribute and/or own tasks including resolution and appropriate customer support.
  • Effectively document and track contacts with participants, clients, and vendors.
  • Ensure all interactions with customers (both internal and external) are professional and courteous.
  • Escalate appropriate referrals, complaints, grievance and appeals according to client requirements.
  • Educate participants, clients, and others on self-service options.
  • Assist in preparation of daily, weekly, or monthly reports.
  • Update member data including dependents, change of addresses, etc., ensuring data integrity.
  • Completes tasks, generates letters and files associated paperwork.
  • Effectively interact with all team members for purpose of resolving participants' or clients' needs.
  • Special projects and other duties as assigned.
  • Ensure compliance with HIPAA laws, and protect the privacy of our clients Personal Health Information.



Qualifications:

  • Successful candidates must demonstrate a strong customer service focus.
  • Effective verbal and written communication skills.
  • Attention to detail and accuracy.
  • Analytical skills.
  • Positive, helpful approach to problem solving.
  • Excellent listening and probing skills.
  • Intermediate skills in Microsoft Office Suite including Excel.
  • Above-average keyboarding skills.
  • Attendance Requirements
  • Excellent attendance and punctuality are essential.
  • Must be available to work any 8-hour shift anytime between 7:00 am - 7:00 pm, Monday through Friday.
  • Must be available for overtime during the week and Saturdays, as needed.
  • Must have home internet of at least 100 MBPS
  • Must complete 2 week training with no absences.

Company Description

Empyrean Benefit Solutions, Inc. is a Human Resource Technology and Services company that provides health & welfare benefits administration solutions to employers, insurance brokers and health insurance exchanges. Leveraging our proprietary, web-based platform, we provide a full range of benefits administration services to help our clients efficiently tackle the increasingly complex healthcare environment. Today, Empyrean serves over 400 employers across multiple industry verticals and over 1,500,000 lives. We are a fast-growing private company based in Houston, TX with locations in Minneapolis and Nashville. Backed by leading private equity investors.
Follow us on Social Media
Twitter & Instagram @EmpyreanBenefit
LinkedIn https://www.linkedin.com/company/empyrean-benefit-solutions

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