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Remote Email Support Jobs (NOW HIRING)

Wayvia

Customer Support Specialist

$21 - $23/hr

Manage inbound communication via telephone, email, support tickets, and customer portal. * Utilize ... This is a remote position open to candidates based in the United States. Compensation: The salary ...

Fanniemae

Email Marketing Specialist

Washington, DC · On-site +1

HTML and Platform Support: Apply HTML development expertise across email platforms and support ... remote. Fannie Mae is an equal opportunity employer and considers qualified applicants for ...

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How much do remote email support jobs pay per hour?

As of May 30, 2026, the average hourly pay for remote email support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a Remote Email Support job?

A Remote Email Support job involves assisting customers, clients, or users by responding to their inquiries, resolving issues, and providing information via email. This role typically requires strong written communication skills, problem-solving abilities, and knowledge of the company's products or services. Employees in this position often work from home or any remote location with internet access. The job may involve handling support tickets, troubleshooting technical problems, processing customer requests, and following up on concerns.

What are the key skills and qualifications needed to thrive in the Remote Email Support position, and why are they important?

To thrive as a Remote Email Support specialist, you need excellent written communication skills, strong attention to detail, and a good command of grammar, typically supported by experience in customer service or a related field. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic troubleshooting tools is often expected. Outstanding time management, patience, and problem-solving abilities help individuals excel in handling multiple customer inquiries professionally. These skills are vital to ensure efficient, accurate, and empathetic support, resulting in high customer satisfaction and smooth remote operations.

What does a typical day look like for someone working in Remote Email Support?

A typical day in a Remote Email Support role involves responding to customer inquiries, troubleshooting issues, and escalating complex cases to higher-level support teams when necessary. You can expect to manage a queue of emails, prioritize urgent requests, and use CRM systems to track and document interactions. Collaboration with teammates or other departments may be required to resolve issues or share product updates. Although the role is autonomous, consistent communication and meeting response time targets are key parts of daily responsibilities, creating a structured yet flexible work environment.
More about Remote Email Support jobs
What cities are hiring for Remote Email Support jobs? Cities with the most Remote Email Support job openings:
What states have the most Remote Email Support jobs? States with the most job openings for Remote Email Support jobs include:
What job categories do people searching Remote Email Support jobs look for? The top searched job categories for Remote Email Support jobs are:
Remote Email Support jobs near you
Infographic showing various Remote Email Support job openings in the United States as of May 2026, with employment types broken down into 67% Full Time, 17% Part Time, 8% Temporary, and 8% Contract. Highlights an 50% Physical, 8% Hybrid, and 42% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Customer Support Specialist

Wayvia

Remote

$21 - $23/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

Company Overview:
At Wayvia, we help the world's top brands stay ahead-using AI, data, and innovation to shape the future of commerce. Whether you're charting a new path or leveling up your journey, Wayvia is where your career can go further. We'd love to meet you.
We help global brands connect with their shoppers in ways that are relevant, respectful, and real. And we do the same for each other-with trust, transparency, and the human connection that makes great work possible.
At Wayvia, you'll find a team that's curious, collaborative, and always up for solving what's next. We move fast, think boldly, and support one another in building something that matters-for our clients, for shoppers, and for each other.
Job Brief:
The Customer Support Specialist manages incoming customer support issues, ensuring timely resolution and exceptional service for Wayvia products and services. This role involves addressing technical queries, guiding customers on product functionality, and resolving issues independently or by escalating as needed.
Essential Function & Responsibilities:
  • Respond to customer support issues and resolve them per SLAs.
  • Communicate professionally with customers according to PriceSpider standards.
  • Work cross-functionally to resolve issues promptly.
  • Escalate issues when necessary.
  • Manage inbound communication via telephone, email, support tickets, and customer portal.
  • Utilize knowledge of Wayvia products to resolve issues independently.
  • Guide customers on product benefits and enhancements.
  • Assist with reports and metrics.
  • Recommend best practices to customers.
  • Identify and communicate root cause issues professionally.
  • Convey support team needs and issues cross-functionally.
  • Recommend patterns of issues for the product roadmap.
  • Contribute to high-priority issues.
  • Adhere to customer support best practices and policies.

Minimum Qualifications:
  • Associate's degree (Bachelor's preferred).
  • Experience in a customer-facing role.
  • 0-2 years of experience.
  • Basic knowledge of customer support software (e.g., Zendesk, Freshdesk).
  • Strong communication, organizational, and time management skills.
  • Proven troubleshooting ability.

Preferred Qualifications:
  • Experience working cross-functionally with technical teams.
  • Experience with Jira, SQL, and Microsoft Office.

Benefits:Wayvia encourages a healthy work-life balance and commitment to employee wellbeing. We are consistently evaluating areas to support and foster a community of engaged employees. Wayvia is an international employer so some benefits offering will vary from country to country, however, below you can see employer sponsored contributions:
  • Flexible work-from-home arrangements
  • 401K Match
  • Flexible vacation
  • Medical/Dental/Vision
  • 16 weeks of paid parental leave (US)
  • Technical stipend
  • Professional development programs
  • Wellness programs

Location:
This is a remote position open to candidates based in the United States.
Compensation:The salary for this role is $21-23/hour. Please note that our salary ranges are based on current market data and the offered compensation may vary based on experience, skills, location, and other factors permitted by law.
Wayvia is an equal opportunity employer that is committed to inclusion and diversity.

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