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Remote Email Support Jobs (NOW HIRING)

Title: Customer Service Specialist (Ecommerce) Job Type: Full-Time, Remote Timings: 9 PM - 4 AM ... Comfortable handling both calls and high-volume email support * Interest or experience in AI tools ...

Manage inbound communication via telephone, email, support tickets, and customer portal. * Utilize ... This is a remote position open to candidates based in the United States. Compensation: The salary ...

Support Specialist

$17 - $20/hr

Remote (Anywhere USA) - Must be able to work PST schedule. Pay Range: $17.00-$20.00/hr Expected ... Be the first point of contact for riders, caregivers, and drivers via phone, chat, and email

Remote - (Part-Time Flexible Hours 15-20/week) Start Date Is: ASAP Duration: 3 Month Contract ... Position Overview We are seeking an Email Automation Marketer to support our client's demand ...

Remote Work Environment - Our team is remote, offering full flexibility to work from home ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...

Customer Service/Player Support

$17.50 - $22.25/hr

Previous customer service, chat support, email support or technical support experience. * Direct ... Able to work independently in a remote environment. * Willing to work rotating shifts, including ...

As an Email Marketing Specialist , you will play a critical role in delivering personalized ... Leverage existing expertise in Braze and Liquid to support campaign builds, personalization ...

SEO Support Specialist Full-Time | Remote | US U.S. Hours | $350-$500 USD/Month We're looking for ... Communicate with clients through email, support tickets, and calls * Review websites, rankings ...

To support our People, we have built a company culture that empowers our employees to embrace ... As an Email Marketing Specialist , you will play a critical role in delivering personalized ...

Remote Work Environment - Our team is remote, offering full flexibility to work from home ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...

This is a remote position. As our ideal candidate, you will bring a wealth of experience and ... This, coupled with a variety of support departments (scheduling, billing, client resolution, etc ...

Showing results 41-60

Remote Email Support information

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$14

$26

$44

How much do remote email support jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for remote email support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is remote email support?

A Remote Email Support job involves assisting customers, clients, or users by responding to their inquiries, resolving issues, and providing information via email. This role typically requires strong written communication skills, problem-solving abilities, and knowledge of the company's products or services. Employees in this position often work from home or any remote location with internet access. The job may involve handling support tickets, troubleshooting technical problems, processing customer requests, and following up on concerns.

What does a remote email support specialist do?

A typical day in a Remote Email Support role involves responding to customer inquiries, troubleshooting issues, and escalating complex cases to higher-level support teams when necessary. You can expect to manage a queue of emails, prioritize urgent requests, and use CRM systems to track and document interactions. Collaboration with teammates or other departments may be required to resolve issues or share product updates. Although the role is autonomous, consistent communication and meeting response time targets are key parts of daily responsibilities, creating a structured yet flexible work environment.

What are the key skills and qualifications needed to thrive in remote email support?

To thrive as a Remote Email Support specialist, you need excellent written communication skills, strong attention to detail, and a good command of grammar, typically supported by experience in customer service or a related field. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic troubleshooting tools is often expected. Outstanding time management, patience, and problem-solving abilities help individuals excel in handling multiple customer inquiries professionally. These skills are vital to ensure efficient, accurate, and empathetic support, resulting in high customer satisfaction and smooth remote operations.

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Cities with the most Remote Email Support job openings:

What states have the most Remote Email Support jobs?

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Infographic showing various Remote Email Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Customer Service Specialist (Ecommerce) (Remote)

Remote

VASL
Business Management Consulting • 11 - 50 employees

$17.50 - $23/hr

Other

Re-posted 23 days ago


Job description

Title: Customer Service Specialist (Ecommerce)
Job Type: Full-Time, Remote
Timings: 9 PM - 4 AM (Pakistan Standard Time)
Overview:
We're looking for a customer-focused Customer Service Specialist who can not only handle day-to-day support, but also help us implement AI tools to streamline and improve customer experience. This role combines hands-on support with process improvement and automation.
Key Responsibilities:

  • Respond to customer inquiries via email, phone, and chat
  • Assist with orders, shipping, returns, and product questions
  • Manage shipments using ShipStation
  • Troubleshoot delivery issues and order errors
  • Process refunds, replacements, and updates
  • Answer reviews
    AI & Automation (Key Part of Role)
  • Identify repetitive customer questions and patterns
  • Help implement AI tools and automation to handle FAQs (order status, shipping, returns, etc.)
  • Create and refine response templates and knowledge base content
  • Train and improve AI responses to match brand voice
  • Monitor performance and suggest improvements to reduce support volume
    Requirements:
  • 1-3 years of eCommerce customer service experience
  • Must be proficient in ShipStationStrong written and verbal communication skills
  • Comfortable handling both calls and high-volume email support
  • Interest or experience in AI tools, automation, or process improvement

VASL logo

About VASL

Sourced by ZipRecruiter

Industry

Business management consulting

Company size

11 - 50 Employees

Headquarters location

San Francisco, CA, US