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Remote Email Support Jobs (NOW HIRING)

Pavago

Email Marketing Specialist

Email Marketing Specialist Position Type: Full-Time, Remote Working Hours: U.S. Client Business Hours (with flexibility for campaign launches and reporting deadlines) About the Role Our client is ...

Pavago

Cold Email Specialist

Cold Email Specialist (Deliverability + Client Success + Campaign Operations) Full-Time Remote Flexible Hours with U.S. Client Overlap About the Role We're hiring a highly execution-focused Cold ...

Gong.io

Sr. Email Marketing Manager

New York, NY · On-site +1

Support the automated sales MQL follow up and signal-led motions in partnership with Pipeline Ops ... Work from home stipend to help you succeed in a remote environment. The annual salary hiring range ...

HB Travels

Remote Support Specialist

Tulsa, OK · Remote

As a Remote Support Specialist, you will assist customers with inquiries, provide ongoing support ... Respond to customer inquiries via phone, email, and online communication platforms * Provide ...

Nexora Talent

Client Support Specialist (Remote)

Austin, TX · Remote

$17.75 - $24/hr

... Support Specialist to join our growing remote team. In this role, you will assist clients by ... Respond to client inquiries via email, phone, and chat in a timely and professional manner

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How much do remote email support jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for remote email support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What does a typical day look like for someone working in Remote Email Support?

A typical day in a Remote Email Support role involves responding to customer inquiries, troubleshooting issues, and escalating complex cases to higher-level support teams when necessary. You can expect to manage a queue of emails, prioritize urgent requests, and use CRM systems to track and document interactions. Collaboration with teammates or other departments may be required to resolve issues or share product updates. Although the role is autonomous, consistent communication and meeting response time targets are key parts of daily responsibilities, creating a structured yet flexible work environment.

What are the key skills and qualifications needed to thrive in the Remote Email Support position, and why are they important?

To thrive as a Remote Email Support specialist, you need excellent written communication skills, strong attention to detail, and a good command of grammar, typically supported by experience in customer service or a related field. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic troubleshooting tools is often expected. Outstanding time management, patience, and problem-solving abilities help individuals excel in handling multiple customer inquiries professionally. These skills are vital to ensure efficient, accurate, and empathetic support, resulting in high customer satisfaction and smooth remote operations.

What is a Remote Email Support job?

A Remote Email Support job involves assisting customers, clients, or users by responding to their inquiries, resolving issues, and providing information via email. This role typically requires strong written communication skills, problem-solving abilities, and knowledge of the company's products or services. Employees in this position often work from home or any remote location with internet access. The job may involve handling support tickets, troubleshooting technical problems, processing customer requests, and following up on concerns.

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Remote Email Support jobs near you
Junior Web Designer & Email Developer (remote)

Junior Web Designer & Email Developer (remote)

The Atkins Group

San Antonio, TX • On-site, Remote

Full-time

Medical, Dental, Vision

Re-posted 23 days ago

Job description

Junior Web Designer & Email Developer (Remote)We are looking for a well-rounded, creative person to join our digital team. In working with the creative team, this person would understand project requirements and work with the digital team to produce campaign assets such as web banner ads, website graphics, and web pages. This person would own end-to-end email HTML development and digital campaign asset production including design, animation, programming build out and technical QA. The role ranges from concept development to production output of campaign assets and knowing a little about a lot of things is great!Skills and Responsibilities Web & Digital Production
  • Update pages in WordPress
  • Code and style responsive layouts using HTML and CSS
  • Produce digital assets: landing pages, web graphics, social creative, and HTML5 banner ads
  • Optimize images and assets for web and email
  • Help with QA, troubleshooting, and proofreading across live work
Email Marketing & CRM
  • Edit, build, and deploy email campaigns in platforms like MailChimp, Active Campaign, HubSpot, Active Demand or similar
  • Update and maintain email templates (HTML/CSS)
  • Schedule sends, set up automations, and pull performance reports
  • Support list segmentation and CRM hygiene
  • Test across clients and devices before deployment
Design Support
  • Translate creative direction into web-ready assets
  • Apply basic design principles, layout, type, color, hierarchy to production work
  • Resize and adapt creative across formats and platforms
Team & Workflow
  • Manage, organize and maintain files on FTP, asset managers and servers
  • Communicate clearly on status, blockers, and timelines
  • Take feedback well and iterate quickly
Required Qualifications and Experience
  • 2+ years of experience in web production, digital design, email marketing, or a related field (internships, freelance, and strong portfolio projects count)
  • Working knowledge of HTML and CSS. You can read it, write it, and fix it
  • Hands-on WordPress experience (editing pages, updating content, working with themes/plugins)
  • Email marketing platform experience (Mailchimp, Active Campaign, HubSpot, Constant Contact, or similar). Editing templates, deploying campaigns, and reading reports
  • Comfort in Adobe Creative Cloud (Photoshop, Illustrator) and/or Figma
  • Strong problem-solving instincts
  • Detail-oriented with solid time management across multiple projects
  • Clear written and verbal communication (critical for remote work)
  • A learner's mindset and a good attitude
Nice to Have (Not Required)
  • Basic JavaScript
  • HTML5 banner production (Adobe Animate)
  • Google Analytics (GA4) basics
  • Accessibility (WCAG) awareness
  • Light video or motion work (After Effects, Premiere, Canva)
About The Atkins Group
The Atkins Group is a highly established brand agency with offices in San Antonio, TX and remote work set up. We specialize in civic, travel and tourism, healthcare, and consumer product and service brands.
We offer competitive compensation based on experience. Benefits include medical, dental, and vision coverage, bonuses, and advancement opportunities.
The Atkins Group is an equal opportunity employer.

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