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Remote Email Chat Support Jobs in Springfield, MA

Finalsite

Staff Site Reliability Engineer

Glastonbury, CT · Remote

$180K - $250K/yr

LOCATION 100% Remote - Anywhere within the US RESPONSIBILITIES * Design, improve, and maintain ... Support incident response, system reliability, and operational readiness initiatives * Utilize AI ...

Finalsite

Staff Site Reliability Engineer

Glastonbury, CT · On-site +1

$180K - $250K/yr

LOCATION 100% Remote - Anywhere within the US RESPONSIBILITIES * Design, improve, and maintain ... Support incident response, system reliability, and operational readiness initiatives * Utilize AI ...

FHR

MO416- Power Platform developer 64265

Hartford, CT · Remote

... Corp. Remote available Power Platform Developer In support of Connecticut's Department of ... email, phone and mail to the contact information I am submitting. I consent to Focused HR Solutions ...

Talkiatry

Psychiatrist

Springfield, MA · Remote

$325K - $375K/yr

Minimal administrative burden in a fully remote, outpatient model What your day-to-day practice ... Full operational support, including scheduling, billing, intake coordination, and licensing ...

Talkiatry

Psychiatrist

Springfield, MA · Remote

$325K - $375K/yr

Minimal administrative burden in a fully remote, outpatient model What your day-to-day practice ... Full operational support, including scheduling, billing, intake coordination, and licensing ...

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How much do remote email chat support jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for remote email chat support in Springfield, MA is $25.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $28.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Remote Email Chat Support position, and why are they important?

To thrive as a Remote Email Chat Support professional, you need excellent written communication skills, attention to detail, and the ability to efficiently resolve customer queries. Proficiency with ticketing systems, CRM platforms, and chat/email management tools is typically beneficial, though formal certifications are not always required. Strong problem-solving abilities, patience, and the capacity to multitask set top performers apart in this role. These skills and qualities ensure that customers receive responsive, accurate, and empathetic support, which is crucial for customer satisfaction and retention.

What is a Remote Email Chat Support job?

A Remote Email Chat Support job involves assisting customers through email and chat instead of phone calls. Responsibilities include responding to inquiries, troubleshooting issues, and providing guidance on products or services. Strong written communication skills, attention to detail, and the ability to multitask are essential for this role. Since it is remote, you'll need a reliable internet connection and the ability to work independently while following company guidelines.

What are the typical daily responsibilities for a Remote Email Chat Support role?

In a Remote Email Chat Support position, your main responsibilities include responding to customer inquiries through email and live chat, troubleshooting issues, and guiding customers toward solutions in a timely manner. You may also be expected to manage multiple conversations simultaneously, update customer records in CRM systems, and escalate complex issues to higher-level support when necessary. Regular communication with team leads and participation in virtual meetings or training sessions are also common. This role is best suited to individuals who thrive in a fast-paced, digital work environment and enjoy helping customers resolve their concerns efficiently.

What are popular job titles related to Remote Email Chat Support jobs in Springfield, MA? For Remote Email Chat Support jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Remote Email Chat Support jobs in Springfield, MA look for? The top searched job categories for Remote Email Chat Support jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Remote Email Chat Support jobs? Cities near Springfield, MA with the most Remote Email Chat Support job openings:
Remote Email Chat Support jobs near you
Staff Site Reliability Engineer

Staff Site Reliability Engineer

Finalsite

Glastonbury, CT • Remote

$180K - $250K/yr

Full-time

Re-posted 2 days ago

Job description

Finalsite is the first community relationship management platform for K-12 schools, transforming how schools attract students, engage families, build community — and thrive. More than 7,000 schools and districts worldwide trust Finalsite’s integrated platform for their websites, communications, mobile apps, enrollment, and marketing services. Finalsite is headquartered in Glastonbury, CT, USA with employees who work remotely in nearly every state in the U.S. as well as Europe, South America, and Asia. For more information, please visit www.finalsite.com.
VISIONFinalsite will transform the way school communities engage with their schools.
SUMMARY OF THE ROLE

The Staff Site Reliability Engineer will lead the evolution of Finalsite’s infrastructure, reliability, and observability practices across a multi-cloud environment. This role partners closely with engineering leadership to improve CI/CD, environment consistency, scalability, and operational excellence across critical platform initiatives.


LOCATION

100% Remote - Anywhere within the US

RESPONSIBILITIES

  • Design, improve, and maintain scalable CI/CD pipelines and deployment processes

  • Establish reliable staging and development environments aligned with production standards

  • Build and manage observability practices, including monitoring, alerting, dashboards, and SLO frameworks

  • Partner with engineering teams to support platform modernization and infrastructure reliability

  • Drive Infrastructure-as-Code (IaC) standards and multi-cloud operational consistency across AWS and GCP

  • Provide technical leadership on infrastructure architecture, reliability, and operational best practices

  • Support incident response, system reliability, and operational readiness initiatives

  • Utilize AI-assisted development tools to support infrastructure analysis and improvement efforts

QUALIFICATIONS AND SKILLS

Basic Qualifications

  • At least 10 years of experience as a Staff SRE or senior-level infrastructure engineer supporting production systems at scale

  • Strong expertise in AWS and GCP cloud platforms

  • Familiarity with queue-based or event-driven architectures and autoscaling technologies

  • Experience designing and improving CI/CD infrastructure and deployment automation

  • Hands-on Kubernetes operations experience, including scalability and workload reliability

  • Experience with observability tools, monitoring strategies, and incident management practices

  • Proficiency with Infrastructure-as-Code tools such as Terraform or comparable technologies

  • Strong communication and collaboration skills across engineering teams

  • Experience using AI-assisted development tools such as Claude Code, Codex, or similar technologies

Preferred Qualifications

  • Experience supporting platform modernization or large-scale migration initiatives

  • Experience supporting multi-tenant SaaS environments

  • Background leading or advancing modern SRE practices within infrastructure teams

  • Familiarity with Ruby/Rails or Python deployment environments

  • Experience within EdTech, SaaS, or other highly available production environments

RESIDENCY REQUIREMENT

Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States. Current residency, as well as continued residency, within the United States is required to obtain (and retain) employment with Finalsite.

DISCLOSURES

Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and don't fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a finalsite.com email address. For added security, where possible, apply through our company website at finalsite.com/jobs.