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Remote Email Chat Support Jobs in Worcester, MA (NOW HIRING)

E Logic

Accountant Manager

Wellesley Hills, MA · Remote

$65K/yr

Ensure successful execution of 24x7 multi-channel tech support (phone, email, chat, SMS) and college operator inbound routing. * Lead technical initiatives tailored to institutional goals ...

FoodTec Solutions

Service & Support Technician

Needham, MA · Remote

$22 - $30.25/hr

Communicate with customers through phone calls and e-mails * Act as a deployment specialist: plan ... remote maintenance projects tasks for customers information systems * Assist with new customers go ...

Vault Roofing

Inside Sales Specialist

Framingham, MA · Remote

$40K - $200K/yr

... email, text, and live chat, primarily following up on previous estimates, existing inquiries, and homeowners who may need additional support before moving forward. This is a remote position ...

Vault Roofing

Inside Sales Specialist

Framingham, MA · On-site +1

$40K - $200K/yr

... email, text, and live chat, primarily following up on previous estimates, existing inquiries, and homeowners who may need additional support before moving forward. This is a remote position ...

Talkiatry

Psychiatrist (Remote)

Putnam, CT · Remote

$325K - $375K/yr

Full operational support, including scheduling, billing, intake coordination, and licensing ... Learn more Email clinicialcareers@talkiatry.com to connect with a recruiter or check out our ...

Talkiatry

Psychiatrist (Remote)

Newton, MA · Remote

$325K - $375K/yr

Full operational support, including scheduling, billing, intake coordination, and licensing ... Learn more Email clinicialcareers@talkiatry.com to connect with a recruiter or check out our ...

Talkiatry

Psychiatrist (Remote)

Worcester, MA · Remote

$325K - $375K/yr

Full operational support, including scheduling, billing, intake coordination, and licensing ... Learn more Email clinicialcareers@talkiatry.com to connect with a recruiter or check out our ...

Talkiatry

Remote Therapist - Massachusetts

Worcester, MA · Remote

$70K - $90K/yr

Our care model, workflows, and infrastructure are intentionally designed to support high-quality ... Learn more Email clinicalcareers@talkiatry.com to connect with a recruiter or check out our ...

AAA Northeast

Travel Advisor (59633)

Acton, MA · Remote

$21.25 - $23.50/hr

... Fields Live Support Chat inquiries (requests for quotes, questions about travel requirements ... videoconferencing, and/or email). • Assists with incoming Travel Center calls as needed.

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Remote Email Chat Support information

See Worcester, MA salary details

$14

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$44

How much do remote email chat support jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for remote email chat support in Worcester, MA is $25.99, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $28.32 per hour, depending on experience, location, and employer.

Are remote email chat support jobs legit?

Remote email chat support jobs are legitimate roles in customer service that involve assisting customers via email and chat platforms. However, job seekers should verify the employer's credibility, avoid positions that require upfront payments, and look for clear job descriptions and company information to ensure legitimacy.

What are the key skills and qualifications needed to thrive in remote email chat support?

To thrive as a Remote Email Chat Support professional, you need excellent written communication skills, attention to detail, and the ability to efficiently resolve customer queries. Proficiency with ticketing systems, CRM platforms, and chat/email management tools is typically beneficial, though formal certifications are not always required. Strong problem-solving abilities, patience, and the capacity to multitask set top performers apart in this role. These skills and qualities ensure that customers receive responsive, accurate, and empathetic support, which is crucial for customer satisfaction and retention.

What is a remote email chat support?

A Remote Email Chat Support job involves assisting customers through email and chat instead of phone calls. Responsibilities include responding to inquiries, troubleshooting issues, and providing guidance on products or services. Strong written communication skills, attention to detail, and the ability to multitask are essential for this role. Since it is remote, you'll need a reliable internet connection and the ability to work independently while following company guidelines.

How do you become a remote email chat support?

To become a remote email chat support agent, you typically need strong communication skills, basic computer literacy, and familiarity with customer service tools like live chat software or email platforms. Many employers require a high school diploma or equivalent and may prefer previous customer service experience. Training is often provided, and a reliable internet connection is essential for remote work.

What does a remote email chat support do?

In a Remote Email Chat Support position, your main responsibilities include responding to customer inquiries through email and live chat, troubleshooting issues, and guiding customers toward solutions in a timely manner. You may also be expected to manage multiple conversations simultaneously, update customer records in CRM systems, and escalate complex issues to higher-level support when necessary. Regular communication with team leads and participation in virtual meetings or training sessions are also common. This role is best suited to individuals who thrive in a fast-paced, digital work environment and enjoy helping customers resolve their concerns efficiently.

What are the most commonly searched types of Email Chat Support jobs in Worcester, MA? The most popular types of Email Chat Support jobs in Worcester, MA are:
What are popular job titles related to Remote Email Chat Support jobs in Worcester, MA? For Remote Email Chat Support jobs in Worcester, MA, the most frequently searched job titles are:
What job categories do people searching Remote Email Chat Support jobs in Worcester, MA look for? The top searched job categories for Remote Email Chat Support jobs in Worcester, MA are:
What cities near Worcester, MA are hiring for Remote Email Chat Support jobs? Cities near Worcester, MA with the most Remote Email Chat Support job openings:
Remote Email Chat Support jobs near you
Infographic showing various Remote Email Chat Support job openings in Worcester, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $54,061 per year, or $26 per hour.

Accountant Manager

E Logic

Wellesley Hills, MA • Remote

$65K/yr

Contractor

Re-posted 12 days ago

Job description

E-logic is seeking a high-performing Account Manager to serve as the primary strategic liaison between our organization and the leadership at MassBay Community College. You will manage a multi-year, 24x7x365 IT helpdesk services contract, ensuring strict SLA compliance, overseeing multi-departmental workflows, and leading key technology initiatives--including a major AI automation rollout--in close collaboration with the college's CIO.


Key Responsibilities

  • Serve as the definitive point of contact for MassBay's Contract Manager (CIO); align operations with college-wide policies and strategic goals.
  • Ensure successful execution of 24x7 multi-channel tech support (phone, email, chat, SMS) and college operator inbound routing.
  • Lead technical initiatives tailored to institutional goals, specifically focusing on scoping, implementing, and monitoring requested AI workflows.
  • Oversee the administration and scaling of a robust, multilingual ITSM ticketing platform supporting diverse campus departments.
  • Manage team escalation paths and ensure all assigned personnel clear mandatory state compliance regulations (including annual CORI/SORI background checks).

Qualifications & Experience

  • Bachelor's degree preferred (Business, IT, or related field).
  • 5-8 years of progressive experience in IT Service Management (ITSM) or IT Account Management.
  • Proven experience within a Higher Education or public sector environment.
  • Demonstrated success partnering with executive-level stakeholders (CIOs, VPs, or state administrators).
  • Strong expertise in the ITIL framework and ITSM platform administration.
  • Exceptional written and verbal English communication skills.
  • Proven ability to lead complex technology rollouts and automation projects.
  • Advanced analytical, problem-solving, and conflict-resolution skills.

Preferred Certifications

  • ITIL Foundation (or higher) is highly desirable.
  • PMP certification is a strong plus.
  • Helpdesk platform certifications (ServiceNow, Zendesk, Salesforce, etc.) are a plus.

Important Notice:


This role is part of a proposal for MassBay Community College. Hiring is contingent upon the selection of the consultant. Selected candidates will be included in the proposal and must authorize the use of their resume for submission.