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Remote Email Chat Support Jobs in Pittsfield, MA

ACS Consultancy Services

Support Desk Analyst

Albany, NY · Remote

$21 - $28.75/hr

Remote We are currently seeking candidates who meet the following qualifications. Responsibilities: * Provide first-level contact and support for users via phone, email, or chat. * Diagnose and ...

Harris

(Remote) Support Analyst

Albany, NY · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

Cayenta

(Remote) Support Analyst

Albany, NY · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

Harris

(Remote) Support Analyst

Albany, NY · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

Talkiatry

Remote Therapist - New York

Albany, NY · Remote

$20K/mo

Our care model, workflows, and infrastructure are intentionally designed to support high-quality ... Learn more Email clinicalcareers@talkiatry.com to connect with a recruiter or check out our ...

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Remote Email Chat Support information

See Pittsfield, MA salary details

$16

$29

$49

How much do remote email chat support jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for remote email chat support in Pittsfield, MA is $29.08, according to ZipRecruiter salary data. Most workers in this role earn between $21.49 and $31.68 per hour, depending on experience, location, and employer.

What is a remote email chat support?

A Remote Email Chat Support job involves assisting customers through email and chat instead of phone calls. Responsibilities include responding to inquiries, troubleshooting issues, and providing guidance on products or services. Strong written communication skills, attention to detail, and the ability to multitask are essential for this role. Since it is remote, you'll need a reliable internet connection and the ability to work independently while following company guidelines.

What does a remote email chat support do?

In a Remote Email Chat Support position, your main responsibilities include responding to customer inquiries through email and live chat, troubleshooting issues, and guiding customers toward solutions in a timely manner. You may also be expected to manage multiple conversations simultaneously, update customer records in CRM systems, and escalate complex issues to higher-level support when necessary. Regular communication with team leads and participation in virtual meetings or training sessions are also common. This role is best suited to individuals who thrive in a fast-paced, digital work environment and enjoy helping customers resolve their concerns efficiently.

What are the key skills and qualifications needed to thrive in remote email chat support?

To thrive as a Remote Email Chat Support professional, you need excellent written communication skills, attention to detail, and the ability to efficiently resolve customer queries. Proficiency with ticketing systems, CRM platforms, and chat/email management tools is typically beneficial, though formal certifications are not always required. Strong problem-solving abilities, patience, and the capacity to multitask set top performers apart in this role. These skills and qualities ensure that customers receive responsive, accurate, and empathetic support, which is crucial for customer satisfaction and retention.

What job categories do people searching Remote Email Chat Support jobs in Pittsfield, MA look for?

The top searched job categories for Remote Email Chat Support jobs in Pittsfield, MA are:

What cities near Pittsfield, MA are hiring for Remote Email Chat Support jobs?

Cities near Pittsfield, MA with the most Remote Email Chat Support job openings:

Remote Email Chat Support jobs near you

Support Desk Analyst

Albany, NY • Remote

ACS Consultancy Services
See more jobs at ACS Consultancy Servicesexternal

$21 - $28.75/hr

Other

Re-posted 3 days ago

Job description

Job Title: Support Desk Analyst

Location: Remote

We are currently seeking candidates who meet the following qualifications.

Responsibilities:

  • Provide first-level contact and support for users via phone, email, or chat.
  • Diagnose and resolve hardware and software issues.
  • Escalate unresolved issues to the appropriate internal teams.
  • Track and manage support tickets using a ticketing system (e.g., ServiceNow, Zendesk).
  • Maintain accurate documentation of issues and solutions.
  • Assist in onboarding/offboarding processes (accounts, devices, permissions).
  • Support desktop, laptop, mobile, and peripheral devices.
  • Provide excellent customer service and follow up on user issues.

Qualifications:

  • Associate's or Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).
  • Experience as an IT support/help desk role.
  • Working knowledge of Windows and Mac operating systems.
  • Experience in Microsoft Office 365, Active Directory, and remote support tools.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • IT certifications (e.g., CompTIA A+, ITIL, Microsoft Certified).
  • Experience with ticketing systems and knowledge base documentation.
  • Exposure to networking concepts and cloud environments.
  • Federal Experience is a plus.
  • Required Security clearance.
    If you meet these qualifications, please submit your application via link provided in Linkedin.
    Kindly do not call the general line to submit your application.