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Remote Customer Support Jobs in Pittsfield, MA (NOW HIRING)

System One

Customer Support Reps

Albany, NY · Remote

$18/hr

Customer Support Reps Location: Albany, NY Type: Contract To Hire Compensation: $18.00 Contractor ... Hybrid - onsite and remote Hours: 40.0 If interested reach out directly to kimberly.spicer@sytemone ...

System One

Customer Support Reps

Albany, NY · Remote

$18/hr

Customer Support Reps Location: Albany, NY Type: Contract To Hire Compensation: $18.00 Contractor ... Hybrid - onsite and remote Hours: 40.0 If interested reach out directly to kimberly.spicer@sytemone ...

System One

Customer Support Reps

Albany, NY · Remote

$18/hr

Customer Support Reps Location: Albany, NY Type: Contract To Hire Compensation: $18.00 Contractor ... Hybrid - onsite and remote Hours: 40.0 If interested reach out directly to kimberly.spicer@sytemone ...

Cayenta

(Remote) Support Analyst

Albany, NY · Remote

Customer issues can span application functionality, data, integrations, environments, databases ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

HMG Careers

Remote Customer Service and Sales

Troy, NY · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

InsuraTec

Sales Representative (Remote)

Albany, NY · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Troy, NY · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

ACS Consultancy Services

Support Desk Analyst

Albany, NY · Remote

$21 - $28.75/hr

Remote We are currently seeking candidates who meet the following qualifications. Responsibilities ... Provide excellent customer service and follow up on user issues. Qualifications: * Associate's or ...

Intuit

Customer Success Manager (Services)

Albany, NY · On-site +1

We collaborate internally with Sales, Marketing, Product, Support, and other teams to provide a ... California Remote (Not Bay Area) $126,000- $170,500 Illinois Remote $114,000- $154,500 Mountain ...

Promoted2

Remote Insurance Agent

Albany, NY · Remote

$60K - $110K/yr

Manage client pipeline using our CRM system * Follow up to ensure satisfaction and policy retention ... These tools support and do not replace human decision-making. By applying, you consent to the ...

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All JobsCustomer Support JobsRemote Customer Support JobsRemote Customer Support Jobs in Pittsfield, MA

Remote Customer Support information

See Pittsfield, MA salary details

$12

$25

$63

How much do remote customer support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote customer support in Pittsfield, MA is $25.87, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $29.52 per hour, depending on experience, location, and employer.

What is a remote customer support?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.

What are the key skills and qualifications needed to thrive as a remote customer support?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

How does working as a remote customer support differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What job categories do people searching Remote Customer Support jobs in Pittsfield, MA look for?

The top searched job categories for Remote Customer Support jobs in Pittsfield, MA are:

What cities near Pittsfield, MA are hiring for Remote Customer Support jobs?

Cities near Pittsfield, MA with the most Remote Customer Support job openings:

Remote Customer Support jobs near you
Infographic showing various Remote Customer Support job openings in Pittsfield, MA as of August 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 87% In-person, and 13% Hybrid job distribution, with an average salary of $53,802 per year, or $25.9 per hour.

Customer Support Reps

System One

Albany, NY • Remote

$18/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 28 days ago

Job description

Job Title: Customer Support Reps Location: Albany, NY Type: Contract To Hire Compensation: $18.00 Contractor Work Model: Hybrid – onsite and remote Hours: 40.0 If interested reach out directly to kimberly.spicer@sytemone.com Responsibilities
  • Support the New York State Department of Health Medicaid Management Information System (MMIS) program by providing customer service via telephone and internet.
  • Answer inbound calls from Medicaid Providers regarding billing or enrollment issues.
  • Learn and understand Medicaid claims processes to assist providers effectively.
  • Process transactions and maintain accurate database records of customer profiles.
  • Act as a liaison for customers, ensuring their inquiries and issues are addressed promptly.
  • Maintain knowledge of company products and customer service procedures.
Requirements
  • Minimum of 2+ years of customer service experience.
  • Strong Microsoft Office skills (Word, Excel, PowerPoint).
  • Excellent telephone and verbal communication skills.
  • Customer-focused with the ability to adapt to different personality types.
  • Ability to multi-task and manage time effectively.
System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law #LI-KA1 #M1 Ref: #851-Rockville-S1

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About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

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