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Remote Customer Support Jobs in Cape Cod, MA (NOW HIRING)

Promoboxx

Customer Support Specialist

Boston, MA · On-site +1

$19.50 - $26.50/hr

Is fully remote ...then you have come to the right job listing! PLEASE ONLY APPLY IF YOU PLAN TO ... Promoboxx is looking for a motivated, customer-focused Customer Support Specialist to join our ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Zinier is looking for a customer-focused, technically curious Technical Support Engineer to join ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Zinier is looking for a customer-focused, technically curious Technical Support Engineer to join ...

ForgeFit

Remote Customer Service Specialist

Boston, MA · On-site +1

$18.50 - $24.50/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

Nexora Talent

Remote- Customer Experience Service

Boston, MA · Remote

$17.50 - $23.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Nexora Talent

Remote- Customer Experience Service

Boston, MA · Remote

$17.50 - $23.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

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All JobsRemote Customer Support JobsRemote Customer Support Jobs in Cape Cod, MA

Remote Customer Support information

See Cape Cod, MA salary details

$11

$24

$61

How much do remote customer support jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for remote customer support in Cape Cod, MA is $24.84, according to ZipRecruiter salary data. Most workers in this role earn between $12.88 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What are the key skills and qualifications needed to thrive as a Remote Customer Support professional, and why are they important?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

How does working as a remote customer support representative differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is a Remote Customer Support job?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.
What are popular job titles related to Remote Customer Support jobs in Cape Cod, MA? For Remote Customer Support jobs in Cape Cod, MA, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support jobs in Cape Cod, MA look for? The top searched job categories for Remote Customer Support jobs in Cape Cod, MA are:
What cities near Cape Cod, MA are hiring for Remote Customer Support jobs? Cities near Cape Cod, MA with the most Remote Customer Support job openings:
Remote Customer Support jobs near you
Customer Support Specialist

Customer Support Specialist

Promoboxx

Boston, MA • On-site, Remote

$19.50 - $26.50/hr

Full-time

Medical, Retirement, PTO

Posted 5 days ago

Job description

If you are looking for a job that...
  • Can get you in the door of a SaaS company even without tech/SaaS job experience
  • ACTUALLY values work/life balance
  • Fosters a collaborative learning environment
  • Consistently promotes from within
  • Is fully remote
...then you have come to the right job listing! PLEASE ONLY APPLY IF YOU PLAN TO SUBMIT THE VIDEO PORTION OF THE APPLICATION. Applications lacking the video portion will NOT be considered.
Promoboxx is looking for a motivated, customer-focused Customer Support Specialist to join our Customer Services Team.
Promoboxx is a retail marketing platform powered by brands, helping leading companies support their local retailers with online marketing. We work with well-known brands including YETI, HOKA, Yamaha, Chevrolet, Carhartt, The North Face, and more. We are a power-packed company of just under 40 members where everyone needs to consistently contribute meaningful and efficient work.
This is an entry-level, full-time, 100% remote role ideal for someone who is excited about marketing, technology, customer service, and social media. You'll become an expert in the Promoboxx platform, support retailers and brand customers, conduct 1:1 trainings, help maintain customer data, and assist our Customer Success Managers with projects and reporting.
What You'll Do:
As a Customer Support Specialist, you'll play an important role in helping users successfully use the Promoboxx platform. Your responsibilities will include:
  • Monitoring the Support inbox, responding to customer emails, and returning phone calls
  • Learning the Promoboxx platform and becoming a product expert
  • Answering general questions about platform functionality and best practices from internal members
  • Conducting 1:1 Zoom trainings with users
  • Updating account and brand network data (involves some basic data work)
  • Gaining hands-on experience with social media marketing, retailer engagement, and brand-supported digital campaigns
  • Assisting with additional team projects as needed
You'll Be a Great Fit If You Are:
  • An exceptional communicator
  • Comfortable speaking with customers in all mediums
  • Patient, empathetic, and professional when helping customers
  • Detail-oriented, confident, and accurate in your work
  • Curious, coachable, and eager to learn quickly
  • Able to manage your time and stay organized in a fast-paced environment
  • Comfortable working independently while also contributing to a collaborative team
  • Excited to join a company that values growth from within
  • Looking for an opportunity to gain hands-on experience and build a long-term career
Qualifications
  • Customer service experience in some capacity (retail, food service, hospitality all tend to foster very translatable skillsets for this role)
  • Bachelor's degree preferred
  • Familiarity with tech tools and data spreadsheets is ideal
  • Strong attention to detail, accuracy, organization, and follow-through
  • Ability to learn new software platforms quickly and clearly explain product functionality to customers
  • A positive, motivated, and team-oriented attitude
  • Preference for candidates interested in growing with Promoboxx long term
Benefits & Perks
Promoboxx offers a supportive, collaborative environment with opportunities to learn, grow, and build your career. Benefits include:
  • Base compensation of a yearly salary paid twice monthly
  • Health benefits
  • Stock options
  • 401(k) match program
  • Remote work environment
  • Unlimited flexible PTO
  • Relaxed, fun, and collaborative team culture
  • Experienced leadership invested in your success
  • Opportunity for career advancement
  • Employee rewards program
  • Professional development opportunities
  • Promoboxx swag

Promoboxx is an equal opportunity employer. We hire without regard to age, color, disability, gender, gender identity, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

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