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Remote Customer Support Jobs in Fall River, MA (NOW HIRING)

NFP Corp

Customer Support Specialist

Rumford, RI · Remote

$45K - $61K/yr

The Customer Support Specialist provides professional and effective customer service within a call-center environment. Primary responsibilities will include answering and responding to incoming ...

Liveops

Remote Customer Service Agent

Warwick, RI · Remote

$15.50 - $20.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Providence, RI · Remote

$15.75 - $21/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Cranston, RI · Remote

$15.25 - $20.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Pawtucket, RI · Remote

$15 - $20.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Cayenta

(Remote) Support Analyst

Carolina, RI · Remote

Resolve customer issues in a timely and thorough manner, ensuring a high level of customer ... Monitor the support queue, take ownership of new tickets, and reassign as needed * Collaborate with ...

Liveops

Remote Spanish Bilingual Customer Service

Warwick, RI · Remote

$15.50 - $19.50/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

InsuraTec

Sales Representative (Remote)

Newport, RI · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

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All JobsCustomer Support JobsRemote Customer Support JobsRemote Customer Support Jobs in Fall River, MA

Remote Customer Support information

See Fall River, MA salary details

$10

$23

$57

How much do remote customer support jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for remote customer support in Fall River, MA is $23.26, according to ZipRecruiter salary data. Most workers in this role earn between $12.07 and $26.54 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What are the key skills and qualifications needed to thrive as a Remote Customer Support professional, and why are they important?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

How does working as a remote customer support representative differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is a Remote Customer Support job?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.
What are the most commonly searched types of Customer Support jobs in Fall River, MA? The most popular types of Customer Support jobs in Fall River, MA are:
What are popular job titles related to Remote Customer Support jobs in Fall River, MA? For Remote Customer Support jobs in Fall River, MA, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support jobs in Fall River, MA look for? The top searched job categories for Remote Customer Support jobs in Fall River, MA are:
What cities near Fall River, MA are hiring for Remote Customer Support jobs? Cities near Fall River, MA with the most Remote Customer Support job openings:
Remote Customer Support jobs near you
Infographic showing various Remote Customer Support job openings in Fall River, MA as of July 2026, with employment types broken down into 78% Full Time, 11% Part Time, and 11% Contract. Highlights an 100% Remote job distribution, with an average salary of $48,381 per year, or $23.3 per hour.

Customer Support Specialist

NFP Corp

Rumford, RI • Remote

$45K - $61K/yr

Full-time

Medical, Retirement, PTO

Posted 6 days ago

Job description

Posting Description

Who We Are:

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com. 

Summary:

The Customer Support Specialist provides professional and effective customer service within a call-center environment. Primary responsibilities will include answering and responding to incoming customer calls in a proficient and timely manner. This employee will maintain detailed knowledge of the company’s products and services in order to analyze and identify appropriate solutions for customer’s needs. The ideal candidate will be fast-learning, motivated and dedicated.

Essential Duties and Responsibilities:  

  • Field incoming calls regarding health insurance and benefits, billing services, and general questions or concerns.
  • Conduct outbound calls to clients as needed in support of business activities.
  • Assist callers with maneuvering through online enrollment portals and billing systems and troubleshoot accounts across multiple carrier systems.
  • Respond quickly and accurately to customer inquiries, demonstrating expertise and knowledge of products and processes. Facilitate escalations when appropriate.
  • Advise customers regarding policy and provide benefit information across multi-carrier health insurance plans.
  • Partner with other department representatives to resolve complex customer service inquiries.
  • Monitor delegated customer service issues to ensure timely and accurate resolution.
  • Navigate a computerized data entry system and other relevant applications.
  • Maintain timely, accurate documentation for all appropriate transactions.
  • Consistently meet established productivity, schedule adherence, and quality standards.
  • Additional duties as assigned.

Knowledge, Skills, and/or Abilities: 

  • Excellent communication and interpersonal skills; professional and effective oral and written skills.
  • Exceptional customer service skills, understands and delivers exemplary service both internally and externally at all times. 
  • Ability to work well within all levels of an organization; always maintains a professional demeanor. 
  • Ability to effectively multitask and possess excellent attention to detail and accuracy with exceptional follow-up skills. 
  • Proven track record of dependability/reliability with an exemplary attendance record. 
  • Proficient in Microsoft Office, including Word, Excel & Outlook. 

Education and/or Experience:

  • High school diploma required
  • Bachelor's degree preferred or equivalent related work experience
  • Proven administrative and customer service experience
  • Familiarity with insurance and employee benefits is a plus.
  • Familiarity with CRM systems and practices, experience with Salesforce is a plus.
  • Bilingual preferred

What We Offer:  

We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $45,000.00 – $61,000.00. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. 

NFP and You... Better Together!  

NFP is an inclusive Equal Employment Opportunity employer.  

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CLIEN015531Qualifications:UNAVAILABLEEducation:UNAVAILABLEEmployment Type: FULL_TIME

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