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Remote Customer Support Jobs in Lawrence, MA (NOW HIRING)

HB Travels

Customer Support Agent - Remote

Nashua, NH · Remote

$30K - $70K/yr

We are seeking a motivated and customer-focused Customer Support Agent to provide professional assistance to clients in a remote environment. The ideal candidate is an excellent communicator who ...

New

HB Travels

Customer Support Agent - Remote

Nashua, NH · Remote

$19 - $25.25/hr

We are seeking a motivated and customer-focused Customer Support Agent to provide professional assistance to clients in a remote environment. The ideal candidate is an excellent communicator who ...

New

ForgeFit

Remote Customer Service Specialist

Boston, MA · On-site +1

$18.50 - $24.50/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

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All JobsCustomer Support JobsRemote Customer Support JobsRemote Customer Support Jobs in Lawrence, MA

Remote Customer Support information

See Lawrence, MA salary details

$11

$24

$60

How much do remote customer support jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for remote customer support in Lawrence, MA is $24.31, according to ZipRecruiter salary data. Most workers in this role earn between $12.60 and $27.74 per hour, depending on experience, location, and employer.

What is a remote customer support?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.

What are the key skills and qualifications needed to thrive as a remote customer support?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

How does working as a remote customer support differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What are popular job titles related to Remote Customer Support jobs in Lawrence, MA?

For Remote Customer Support jobs in Lawrence, MA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support jobs in Lawrence, MA look for?

The top searched job categories for Remote Customer Support jobs in Lawrence, MA are:

What cities near Lawrence, MA are hiring for Remote Customer Support jobs?

Cities near Lawrence, MA with the most Remote Customer Support job openings:

Remote Customer Support jobs near you
Infographic showing various Remote Customer Support job openings in Lawrence, MA as of August 2026, with employment types broken down into 82% Full Time, and 18% Contract. Highlights an 24% In-person, and 76% Remote job distribution, with an average salary of $50,564 per year, or $24.3 per hour.

Customer Support Agent - Remote

HB Travels

Nashua, NH • Remote

$30K - $70K/yr

Full-time

Posted yesterday

New

Job description

We are seeking a motivated and customer-focused Customer Support Agent to provide professional assistance to clients in a remote environment.

The ideal candidate is an excellent communicator who enjoys helping people, solving problems, staying organized, and delivering a positive customer experience. You will communicate with clients, respond to questions, research available options, and provide ongoing support.

Key Responsibilities

  • Respond to customer inquiries in a professional and timely manner
  • Identify client needs and provide appropriate information and solutions
  • Assist customers with questions, requests, and reservation-related details
  • Research available options based on individual customer needs
  • Provide clear and accurate information to clients
  • Maintain organized records of customer interactions
  • Follow up with customers when additional assistance is needed
  • Communicate with third-party providers when necessary
  • Assist with updates, changes, and general customer requests
  • Maintain a high standard of professionalism and customer service

Qualifications

  • Strong written and verbal communication skills
  • Excellent customer service and interpersonal skills
  • Strong attention to detail
  • Organized and dependable
  • Comfortable working independently
  • Basic computer and internet proficiency
  • Ability to learn new online systems and platforms
  • Strong problem-solving and follow-up skills
  • Previous customer service experience is helpful but not required

Why Choose Us?

  • Remote Environment: Complete your responsibilities from a remote setting
  • Flexible Scheduling: Manage your schedule around responsibilities and client needs
  • Training Available: Learn the systems, processes, and resources needed for the role
  • Ongoing Support: Access continued education and team resources
  • Professional Development: Strengthen communication, organization, customer service, and problem-solving skills
  • No Previous Industry Experience Required: We value professionalism, reliability, and a willingness to learn

How to Apply

If you enjoy helping people, communicating with customers, and providing excellent service, we encourage you to apply.