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Remote Customer Support Jobs in Cape Cod, MA (NOW HIRING)

NFP Corp

Support Specialist, COBRA & Direct Billing

Agawam, MA · Remote

$19.25 - $26/hr

  • Medical

  • Retirement

  • PTO

... customer-centric team successful. This is a full-time opportunity open to a remote ET schedule M-F (8:30 AM-5:00 PM) Job Summary: The COBRA Specialist supports and services COBRA & Direct Billing ...

Modulate

Senior Customer Success Manager

Somerville, MA · On-site +1

$128K/yr

The Customer Success team at Modulate blends professional services and support with technical ... with flexible remote options * Regular leadership and industry learning sessions * Support for ...

Modulate

Senior Customer Success Manager

Somerville, MA · On-site +1

  • Medical

  • Dental

  • Vision

  • PTO

The Customer Success team at Modulate blends professional services and support with technical ... with flexible remote options * Regular leadership and industry learning sessions * Support for ...

TeamLogic IT

Remote Support Technician Tier 3

Woburn, MA · On-site +1

$65K - $85K/yr

Role: Remote Services - Tier 3 TeamLogic IT of Northeastern Massachusetts About Us: We are an ... Communicate thoroughly with customers via phone or email until issues are solved using their ...

Massgeneralbrigham

Customer Service Representative

Boston, MA · Remote

$19.81 - $28.30/hr

  • Medical

As a not-for-profit, we support patient care, research, teaching, and community service, striving ... September 21, 2026 Remote Type Remote Work Location 399 Revolution Drive Pay Range $19.81 - $28.30 ...

Motivity

Enterprise Customer Success Manager

Boston, MA · On-site +1

Remote Department: Customer Success | Reports to: VP of Customer Success Motivity is looking for a ... Support ongoing training and onboarding of new users within existing accounts. * Champion long-term ...

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All JobsCustomer Support JobsRemote Customer Support JobsRemote Customer Support Jobs in Cape Cod, MA

Remote Customer Support information

See Cape Cod, MA salary details

$11

$24

$61

How much do remote customer support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for remote customer support in Cape Cod, MA is $24.84, according to ZipRecruiter salary data. Most workers in this role earn between $12.88 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What are the key skills and qualifications needed to thrive as a remote customer support?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

Who is the best company to work for remotely?

The best company for remote customer support jobs varies based on individual preferences, but many well-known companies like Amazon, Apple, and Dell offer remote support roles with flexible schedules and comprehensive training. Job seekers should consider company reputation, work environment, and opportunities for growth when choosing an employer.

How does working as a remote customer support differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is a remote customer support?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.

What are popular job titles related to Remote Customer Support jobs in Cape Cod, MA?

For Remote Customer Support jobs in Cape Cod, MA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support jobs in Cape Cod, MA look for?

The top searched job categories for Remote Customer Support jobs in Cape Cod, MA are:

What cities near Cape Cod, MA are hiring for Remote Customer Support jobs?

Cities near Cape Cod, MA with the most Remote Customer Support job openings:

Remote Customer Support jobs near you
Infographic showing various Remote Customer Support job openings in Cape Cod, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $51,665 per year, or $24.8 per hour.

Remote -Group Reservations Specialist - Entry Level

Destination Careers

Boston, MA • On-site, Remote

$45K - $65K/yr

Full-time

Re-posted 12 days ago

Job description

Group Reservations Specialist - Remote
Location: Remote (United States)
About Us:
We are a coordination-focused services company that supports clients with group-based scheduling, reservations, and experience planning. We specialize in organizing logistics for group events, celebrations, and shared experiences, with a strong emphasis on accuracy, communication, and client satisfaction.
Position Overview:
The Group Reservations Specialist is responsible for supporting group-related reservation and scheduling needs. This role assists with coordinating multiple participants, managing timelines, and ensuring all reservation details are accurately documented and communicated.
This position is support-driven and administrative in nature, ideal for individuals who are detail-oriented and comfortable managing multiple coordination elements in a remote setting.
Key Responsibilities:
Assist with group reservation requests and scheduling coordination
Communicate with clients regarding group details, confirmations, and updates
Maintain accurate group records, participant information, and documentation
Track timelines to ensure confirmations and changes are processed correctly
Respond to inquiries related to group reservations and logistics
Follow established workflows and quality standards
Collaborate with internal teams to support group coordination efforts
Qualifications & Skills:
Strong organizational and multitasking abilities
Clear written and verbal communication skills
High attention to detail and accuracy
Ability to work independently in a remote environment
Basic computer proficiency and willingness to learn new systems
Professional, reliable, and client-focused
Previous experience in group coordination, reservations, customer support, hospitality, or administrative roles is helpful but not required.
Work Environment & Schedule:
Fully remote position
Flexible scheduling may be available
Training and ongoing guidance provided
Why Join Destination Knot:
Remote work flexibility
Structured, process-driven environment
Clear expectations and workflows
Opportunity to build group coordination and client service skills
How to Apply:
Qualified candidates are encouraged to submit an application for review. Selected applicants will be contacted regarding next steps.
$45,000 - $65,000 a year
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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