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Remote Email Chat Support Jobs in Worcester, MA (NOW HIRING)

1840 & Company

Customer Service Representative

Sudbury, MA · Remote

$16.75 - $22.75/hr

Customer Service Non-Voice Support Manage communication via voicemail, e-fax, email, Bazaar reports ... BPO) and remote talent solutions, dedicated to propelling businesses forward through our ...

1840 & Company

Customer Service Representative

Sudbury, MA · Remote

$16.75 - $22.75/hr

Customer Service Non-Voice Support Manage communication via voicemail, e-fax, email, Bazaar reports ... BPO) and remote talent solutions, dedicated to propelling businesses forward through our ...

Tripadvisor

CRM Manager

Needham, MA · On-site +1

Remote US East Coast What You'll Do: * Campaign Strategy & Execution: * Conceptualize, develop, and launch innovative CRM campaigns across email, push, in-app, and onsite channels to support ...

Tripadvisor

CRM Manager

Needham, MA · On-site +1

Remote US East Coast What You'll Do: * Campaign Strategy & Execution: * Conceptualize, develop, and launch innovative CRM campaigns across email, push, in-app, and onsite channels to support ...

Seasoned Recruitment

Tele-Psychiatrist

Newton, MA · Remote

Premium Support & Compensation: We offer highly competitive reimbursement rates that reflect your ... Email your CV/Resume to gethired@seasonedrecruitment.com. * Schedule a call directly with us:

Talkiatry

Psychiatrist

Putnam, CT · Remote

$325K - $375K/yr

Minimal administrative burden in a fully remote, outpatient model What your day-to-day practice ... Full operational support, including scheduling, billing, intake coordination, and licensing ...

Talkiatry

Psychiatrist

Newton, MA · Remote

$325K - $375K/yr

Minimal administrative burden in a fully remote, outpatient model What your day-to-day practice ... Full operational support, including scheduling, billing, intake coordination, and licensing ...

Talkiatry

Psychiatrist

Worcester, MA · Remote

$325K - $375K/yr

Minimal administrative burden in a fully remote, outpatient model What your day-to-day practice ... Full operational support, including scheduling, billing, intake coordination, and licensing ...

HCAOA

Home Assistants for Senior Care

Westford, MA · On-site +1

Must have cell phone and email * Ability to effectively communicate with senior clientele and ... Learn and use cell phone technology specific for job procedure This is a remote position. Our ...

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Showing results 21-40

All JobsEmail Chat Support JobsRemote Email Chat Support JobsRemote Email Chat Support Jobs in Worcester, MA

Remote Email Chat Support information

See Worcester, MA salary details

$14

$25

$44

How much do remote email chat support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for remote email chat support in Worcester, MA is $25.99, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $28.32 per hour, depending on experience, location, and employer.

Are remote email chat support jobs legit?

Remote email chat support jobs are legitimate roles in customer service that involve assisting customers via email and chat platforms. However, job seekers should verify the employer's credibility, avoid positions that require upfront payments, and look for clear job descriptions and company information to ensure legitimacy.

What are the key skills and qualifications needed to thrive in remote email chat support?

To thrive as a Remote Email Chat Support professional, you need excellent written communication skills, attention to detail, and the ability to efficiently resolve customer queries. Proficiency with ticketing systems, CRM platforms, and chat/email management tools is typically beneficial, though formal certifications are not always required. Strong problem-solving abilities, patience, and the capacity to multitask set top performers apart in this role. These skills and qualities ensure that customers receive responsive, accurate, and empathetic support, which is crucial for customer satisfaction and retention.

What is a remote email chat support?

A Remote Email Chat Support job involves assisting customers through email and chat instead of phone calls. Responsibilities include responding to inquiries, troubleshooting issues, and providing guidance on products or services. Strong written communication skills, attention to detail, and the ability to multitask are essential for this role. Since it is remote, you'll need a reliable internet connection and the ability to work independently while following company guidelines.

How do you become a remote email chat support?

To become a remote email chat support agent, you typically need strong communication skills, basic computer literacy, and familiarity with customer service tools like live chat software or email platforms. Many employers require a high school diploma or equivalent and may prefer previous customer service experience. Training is often provided, and a reliable internet connection is essential for remote work.

What does a remote email chat support do?

In a Remote Email Chat Support position, your main responsibilities include responding to customer inquiries through email and live chat, troubleshooting issues, and guiding customers toward solutions in a timely manner. You may also be expected to manage multiple conversations simultaneously, update customer records in CRM systems, and escalate complex issues to higher-level support when necessary. Regular communication with team leads and participation in virtual meetings or training sessions are also common. This role is best suited to individuals who thrive in a fast-paced, digital work environment and enjoy helping customers resolve their concerns efficiently.

What are the most commonly searched types of Email Chat Support jobs in Worcester, MA? The most popular types of Email Chat Support jobs in Worcester, MA are:
What are popular job titles related to Remote Email Chat Support jobs in Worcester, MA? For Remote Email Chat Support jobs in Worcester, MA, the most frequently searched job titles are:
What job categories do people searching Remote Email Chat Support jobs in Worcester, MA look for? The top searched job categories for Remote Email Chat Support jobs in Worcester, MA are:
What cities near Worcester, MA are hiring for Remote Email Chat Support jobs? Cities near Worcester, MA with the most Remote Email Chat Support job openings:
Remote Email Chat Support jobs near you
Infographic showing various Remote Email Chat Support job openings in Worcester, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $54,061 per year, or $26 per hour.

Accounts Receivable Collections Specialist (Remote Near a WRE Branch)

Wind River Environmental

Marlborough, MA • On-site, Remote

$21 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Wind River Environmental rating

7.4

Company rating: 7.4 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

29th of 90 rated recycling and waste

Job description

Job Type
Full-time
Description
The Accounts Receivable Collections Specialist will be responsible for establishing payment terms with customers and collecting payment against those terms according to established standards. He/she will follow collection procedures established by the organization and may assist with billing as needed.
Rate of Pay: $21.00 - $24.00 per hour
Location Requirement:
This is a remote role for an individual who reside within 25 miles of one of our branch locations in the following states: Connecticut, Florida, Georgia, Maryland, Massachusetts, New Hampshire, New Jersey, North Carolina, Pennsylvania, Rhode Island, South Carolina, Tennessee, Vermont, Virginia
Remote employees must continue to reside within the required distance of a branch location throughout their employment in this role. To view specific branch cities, please visit: https://www.wrenvironmental.com/locations
Essential Duties and Responsibilities
  • Collection calls and/or correspondence to solicit payment on overdue accounts and take all necessary actions to collect.
  • Provides customer service regarding collection issues, processes customer refunds, processes and reviews account adjustments, resolves client discrepancies and short payments.
  • Processes customer credit applications to determine credit worthiness.
  • Responsible for monitoring and maintaining assigned accounts. Includes customer calls, account adjustments, small balance write off.
  • Customer reconciliations and processing credit memos.
  • Accountable for reducing delinquency for assigned accounts.
  • Maintains records of all delinquent accounts, bankruptcies, and credit risks.
  • Prepares and files collections paperwork on approved accounts.
  • Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
  • Must communicate & follow up effectively with sales dept. regarding customer accounts on a timely basis.
  • Establish and maintain effective and cooperative working relationships with commercial and residential customers.
  • Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
  • Weekly and monthly reporting to direct supervisor.
  • High volume phone calls to assigned delinquent customers.
  • Manage customers on the On Hold List.
  • Reconcile customer disputes as they pertain to payment of outstanding balances that are due.
  • Internal and External customer interface.
  • Participate in team review meetings.

Knowledge, Skills, and Abilities
  • Ability to understand instructions furnished in written, oral or diagram form.
  • Ability to read and interpret documents including Company policies and procedures, safety rules, operating and maintenance instructions, maps and road signs.
  • Ability to speak, cooperate and communicate effectively with customers, co-workers and management.
  • Ability to work independently and manage pressure to meet deadlines.
  • Basic computer literacy including email and internet skills.
  • Ability to perform basic math functions.
  • Ability to work in a fast-paced environment
  • Highly detail oriented
  • Ability to learn operating procedures quickly and be able to execute consistently up to standard.

Required Qualifications
  • Must have High School Diploma or Equivalent
  • 3 years High Volume corporate Collections experience.
  • Knowledge of Billing and Collections procedures.
  • Accounts Receivable knowledge/experience a plus.
  • Must be able to operate in a drug-free workplace

Company Offered Benefits
  • Room for Growth!
  • Medical, dental and vision insurance
  • Employer paid life insurance
  • Employee discount for services offered in your area!
  • Matching 401K
  • 6 paid holidays, 2 paid floating holidays and generous paid time off plan

Wind River Environmental services and maintains a broad array of non-hazardous liquid waste systems, including grease traps, septic tanks and related waste systems. Headquartered in Marlborough, MA we offer a full suite of services to business, residential and municipal customers throughout the East Coast.
EEO Statement: Wind River Environment LLC is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

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