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Remote Chat Support Jobs in Worcester, MA (NOW HIRING)

Vault Roofing

Inside Sales Specialist

Framingham, MA · On-site +1

$40K - $200K/yr

... chat, primarily following up on previous estimates, existing inquiries, and homeowners who may need additional support before moving forward. This is a remote position supporting Vault Roofing's New ...

Vault Roofing

Inside Sales Specialist

Framingham, MA · Remote

$40K - $200K/yr

... chat, primarily following up on previous estimates, existing inquiries, and homeowners who may need additional support before moving forward. This is a remote position supporting Vault Roofing's New ...

BerryDunn

Quality Assurance Coordinator

Waltham, MA · Remote

$68K - $72K/yr

... role in supporting ATAT operations. This is a remote position with occasional travel to the ... Managing virtual meeting logistics (e.g., breakout rooms, chat monitoring) * Coordinate quarterly Q ...

Kanadevia Inova

WtX Technical Support Specialist

RI · On-site +1

The Project Technical Support Specialist is a technical expert responsible for defining and delivering tailored technical solutions for complex challenges within service projects- mostly Categories ...

UnitedHealth Group

Customer Service Representative

Auburn, MA · Remote

$16 - $21.75/hr

This position is Remote in Auburn, MA. You will have the flexibility to work remotely* as you take ... Supports a high volume of calls typically for a defined region/dept with back up support to a ...

All JobsChat Support JobsRemote Chat Support JobsRemote Chat Support Jobs in Worcester, MA

Remote Chat Support information

See Worcester, MA salary details

$14

$25

$44

How much do remote chat support jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for remote chat support in Worcester, MA is $25.99, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $28.32 per hour, depending on experience, location, and employer.

What is a Remote Chat Support job?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in a Remote Chat Support role?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in the Remote Chat Support position, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are the most commonly searched types of Chat Support jobs in Worcester, MA? The most popular types of Chat Support jobs in Worcester, MA are:
What are popular job titles related to Remote Chat Support jobs in Worcester, MA? For Remote Chat Support jobs in Worcester, MA, the most frequently searched job titles are:
What job categories do people searching Remote Chat Support jobs in Worcester, MA look for? The top searched job categories for Remote Chat Support jobs in Worcester, MA are:
What cities near Worcester, MA are hiring for Remote Chat Support jobs? Cities near Worcester, MA with the most Remote Chat Support job openings:
Remote Chat Support jobs near you
Infographic showing various Remote Chat Support job openings in Worcester, MA as of July 2026, with employment types broken down into 54% Full Time, 12% Part Time, and 34% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $54,061 per year, or $26 per hour.
Licensed Mental Health Provider Telehealth MA

Licensed Mental Health Provider Telehealth MA

Synchronous Health, Inc.

Worcester, MA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

Description

Work for a company that not only cares for its' participant but its' associates as well. We offer a generous benefits package that starts on the first day! Yes, you read that right. These benefits include 23 days of PTO , flexible scheduling, remote work, and many more. We are now hiring licensed mental health clinicians to provide tele-health services to people receiving comprehensive treatment for various behavioral health conditions.Our treatment programs include primary diagnoses of anxiety, depression, substance dependencies, trauma, and other co-occurring behavioral health conditions. Sessions are conducted via secure video. Scheduling and documentation are conducted through a secure web platform. Treatment plan interventions are delivered to Participants through a proprietary chat-bot designed to extend the therapeutic alliance into the moment support is needed.

About Us
Synchronous Health offers our licensed mental health clinicians top-notch training and cutting-edge technology to work efficiently, provide the most impact to our Participants, and the best value to our customers. Our clinicians are matched to Participants based on Personality and Expertise. We are now hiring licensed mental health clinicians to provide tele-health services to people receiving comprehensive treatment for various behavioral health conditions. Treatment programs include primary diagnoses of anxiety, depression, substance dependencies, trauma, and other co-occurring behavioral health conditions. Sessions are conducted via secure video. Scheduling and documentation are conducted through a secure web platform. Treatment plan interventions are delivered to Participants through a proprietary chatbot designed to extend the therapeutic alliance into the moment support is needed.

Skills, Knowledge and Expertise
  • Massachusetts Licensed  PhD, PysD LICSW, (must be independently licensed), Additional licenses a huge plus
  • Enjoys working with kids 8+
  • Informed on state tele-health policies
  • Comfortable with technology and conducting sessions via tele-health
  • Capability to build therapeutic relationship in virtual platform
  • Polished, professional virtual presence
  • Strong ability to identify markers for appropriate level of care to meet patient needs
  • Experience with treating a variety of conditions and disorders as part of a comprehensive treatment plan with an interdisciplinary team
  • Ability to use technologies as part of practice for administrative and clinical support (i.e. scheduling, notes, chat, web-based or app-based interventions)
  • Ability to work remote, in a secure, private location (outpatient office or home office are acceptable; coffee shops are not acceptable)
  • Access to smartphone, laptop, and internet connection
  • Must pass a background check
  • Bilingual a plus
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.


Benefits
Synchronous Health offers a generous benefits package including 100% employer paid health insurance, 23 days of PTO, 9 paid holidays, 401k with 3% match, paid parental leave, dental, vision and disability insurance