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Remote Customer Service Representative Jobs in Worcester, MA

VIVA USA INC

Customer Service Representative

Woonsocket, RI · On-site +1

$15.25 - $20.75/hr

100% Work from home Duties We are hiring Temporary Remote Customer Service Representatives for a seasonal assignment. This role supports a high-volume work environment and is ideal for candidates who ...

Tandym Health

Remote Diagnostic Radiologist

Worcester, MA · Remote

$319K - $399K/yr

Board Certified in Diagnostic Radiology * CSR registration * Experience in Level I Trauma care ... Experience with Telehealth or remote Radiology workflows * Experience in an academic medical center

MAPFRE

Claim Rep I, PD (Hybrid or Remote)

Webster, MA · On-site +1

$75K/yr

As a Claim Representative I, APD (Auto Physical Damage) , you'll play an important role in helping ... Identify customer needs and service opportunities, responding with urgency and care * Demonstrate ...

HMG Careers

Sales Representative Remote

Leominster, MA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Representative Remote

Worcester, MA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Representative Remote

Woonsocket, RI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Remote Customer Service Representative information

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How much do remote customer service representative jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for remote customer service representative in Worcester, MA is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a remote customer service representative do?

A Remote Customer Service Representative assists customers with inquiries, issues, or complaints through phone, email, chat, or other online platforms while working from a location outside of a traditional office. Their main duties include answering questions about products or services, troubleshooting problems, processing orders or returns, and ensuring customer satisfaction. They use various communication tools and company databases to resolve issues efficiently and professionally. This role requires strong communication skills, patience, and the ability to multitask effectively in a remote environment.

What are the key skills and qualifications needed to thrive as a remote customer service representative?

To thrive as a Remote Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and communication platforms like Zendesk or Salesforce is often required. Exceptional active listening, patience, and time management skills help you stand out in this role. These skills and qualities are vital for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining productivity in a remote environment.

How do remote customer service representatives maintain effective communication and collaboration with their team while working from home?

Remote Customer Service Representatives typically use a combination of chat platforms, video meetings, and shared documentation tools to stay connected with their team. Daily or weekly check-ins are common to discuss updates, challenges, and best practices, helping everyone stay aligned and supported. Many companies also provide dedicated communication channels for real-time problem-solving or escalation, ensuring remote team members never feel isolated. Building rapport with colleagues remotely can take some extra effort, but frequent virtual interactions and team-building activities help foster a collaborative work culture.

What is the difference between Remote Customer Service Representative vs Remote Technical Support Specialist?

AspectRemote Customer Service RepresentativeRemote Technical Support Specialist
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, online chat, email supportRemote troubleshooting, software, hardware support
Employer & Industry UsageRetail, telecom, e-commerceIT, software, electronics
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT helpdesk jobs

The main difference between a Remote Customer Service Representative and a Remote Technical Support Specialist lies in their focus and skill set. Customer Service Representatives handle general inquiries, billing, and product information, while Technical Support Specialists troubleshoot technical issues and provide specialized assistance. Both roles often work remotely, but Technical Support roles require more technical knowledge and certifications. Understanding these distinctions helps job seekers find the right position based on their skills and interests.

How do I become a remote customer service representative?

To become a remote customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and experience with customer support or related tools like CRM software. Many employers also require a reliable internet connection and a quiet workspace, and some roles may prefer prior experience or certifications in customer service. Training is often provided by the employer after hiring.

What are the most commonly searched types of Customer Service Representative jobs in Worcester, MA?

The most popular types of Customer Service Representative jobs in Worcester, MA are:

What are popular job titles related to Remote Customer Service Representative jobs in Worcester, MA?

For Remote Customer Service Representative jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Representative jobs in Worcester, MA look for?

The top searched job categories for Remote Customer Service Representative jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Remote Customer Service Representative jobs?

Cities near Worcester, MA with the most Remote Customer Service Representative job openings:

Remote Customer Service Representative jobs near you
Infographic showing various Remote Customer Service Representative job openings in Worcester, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $39,102 per year, or $18.8 per hour.

Customer Service Representative

VIVA USA INC

Woonsocket, RI • On-site, Remote

$15.25 - $20.75/hr

Contractor

This job post has expired today. Applications are no longer accepted.

Job description

100% Work from home
Duties
We are hiring Temporary Remote Customer Service Representatives for a seasonal assignment. This role supports a high-volume work environment and is ideal for candidates who are dependable, detail-oriented, and able to work successfully in a structured remote setting.
To be successful in this role, candidates must be able to meet scheduling requirements, maintain strong attendance, and work from a private, distraction-free home office environment. Because of the population we serve, this role also requires patience, kindness, and a customer-focused approach.
Experience
Required Qualifications
Must demonstrate keyboarding skills of at least 45 WPM with 95% accuracy
Must have high-speed broadband/fiber internet with minimum speeds of 100/25 mbps.
Must be connected through a wired ethernet connection, wireless internet connections are not permitted (e.g. Starlink, 5G networks)
Must have a private, dedicated at-home workspace that is quiet and free from distractions during scheduled work hours.
What You'll Do
Support customer service operations in a high-volume remote environment
Handle customer interactions professionally and efficiently
Follow established processes, policies, and workflow expectations
Maintain quality, accuracy, and productivity standards throughout the assignment
Participate fully in training and apply new information quickly
Work assigned schedules reliably and contribute to team coverage during peak seasonal volume
Education
High School Diploma or GED required. Associates degree in Business, Accounting or equivalent work experience preferred.
Training and Schedule
Training hours: 8:00 AM to 4:30 PM ET
Training/Mentoring duration: approximately 2 to 3 weeks
Remote Work Expectations
This position is fully remote
All equipment will be provided
Candidates must maintain a professional work environment that supports focus and productivity throughout the workday
Attendance Expectations
Attendance is critical to success in this assignment. Team members will be expected to follow the attendance policy, and time off during the contract period is strongly discouraged due to seasonal business demands.
Notes:
100% Work from home. Eastern and Central time zones preferred.
Assigned work schedules will be between the hours of 8:00 AM and 7:00 PM ET
All candidates must have the flexibility to work until 7:00 PM ET when needed.
Schedule: 8.5 hrs. per day (to accommodate 30 min unpaid lunch break)
8 hours paid per day, Monday through Friday
During holiday weeks, a full 40-hour schedule may still be worked, with options to work four 10-hour days
We do have flexibility for part-time schedules with minimum of four hours worked per day.
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

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