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Remote Chat Jobs in Worcester, MA (NOW HIRING)

Quora

iOS Engineer -Remote

Worcester, MA · Remote

$61.63 - $88.47/hr

Poe: a platform providing millions of global users with one place to chat, explore and build with a ... remote work reimbursement, paid time off, employee assistance programs, and more. Benefits are ...

Quora

iOS Engineer -Remote

Babson Park, MA · Remote

$61.63 - $88.47/hr

Poe: a platform providing millions of global users with one place to chat, explore and build with a ... remote work reimbursement, paid time off, employee assistance programs, and more. Benefits are ...

Sparx Hockey

Customer Service Representative

Acton, MA · Hybrid

$40K - $50K/yr

Provide top-notch customer support in a timely, efficient manner via phone, email, and live chat * Answer questions about products, pricing and availability * Offer support for troubleshooting and ...

Sparx Hockey

Customer Service Representative

Acton, MA · On-site +1

$40K - $50K/yr

Provide top-notch customer support in a timely, efficient manner via phone, email, and live chat * Answer questions about products, pricing and availability * Offer support for troubleshooting and ...

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Remote Chat information

See Worcester, MA salary details

$10

$25

$67

How much do remote chat jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for remote chat in Worcester, MA is $25.87, according to ZipRecruiter salary data. Most workers in this role earn between $15.50 and $28.29 per hour, depending on experience, location, and employer.

What is a remote chat job?

Remote chat jobs are positions where employees communicate with customers or clients primarily through online chat platforms rather than over the phone or in person. These roles are often found in customer service, technical support, sales, and online moderation. Remote chat agents typically answer questions, resolve issues, and provide information, all while working from home or any location with internet access. The main advantage of these jobs is the flexibility and convenience they offer, making them popular for people seeking remote work opportunities.

What is a remote chat job?

Remote chat jobs involve providing customer service or support via a chat application. Your job duties in this online job vary slightly depending on the type of support that you provide. A customer service representative works to answer questions and help customers with basic troubleshooting, ordering products or services, or technical issues. You can perform your responsibilities in a remote location using a virtual chat application. If you are unable to assist the customer or client, you refer them to other employees. Remote chat agents either work for a single employer or different companies on a freelance basis.

What are the key skills and qualifications needed to thrive as a remote chat support representative, and why are they important?

To thrive as a Remote Chat Support Representative, you need excellent written communication skills, fast typing abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and help desk software is typically required. Strong problem-solving, patience, and the ability to multitask effectively are essential soft skills for this role. These skills and qualities are crucial for delivering prompt, accurate, and empathetic support to customers in a virtual environment.

What are some common challenges faced by remote chat support agents and how can they be addressed?

Remote chat support agents often face challenges such as handling multiple conversations simultaneously, maintaining a high level of customer satisfaction without face-to-face interaction, and managing distractions in a home environment. To address these, agents can use tools that help organize chats, follow clear communication guidelines, and set up a dedicated workspace to minimize interruptions. Regular check-ins with team leads and ongoing training sessions also help agents stay connected with their team and up-to-date on best practices.

What is the difference between Remote Chat vs Remote Customer Support Agent?

AspectRemote ChatRemote Customer Support Agent
Primary RoleEngages with customers via live chat to resolve inquiries and provide assistanceHandles customer issues through various channels, including phone, email, and chat
Required SkillsExcellent written communication, problem-solving, multitaskingStrong communication skills, empathy, technical knowledge
Work EnvironmentOnline, computer-based, flexible hoursRemote, often multi-channel, may include shift work
Common CertificationsCustomer service certifications, technical support trainingCustomer service certifications, technical support certifications

Remote Chat specialists focus primarily on live online interactions, providing quick responses via chat. Remote Customer Support Agents may handle multiple channels, including chat, but often involve phone and email support as well. Both roles require strong communication skills and customer service experience, but Remote Chat is more specialized in real-time online engagement, while Remote Customer Support Agents have a broader support scope.

More about Remote Chat jobs

What are the most commonly searched types of Chat jobs in Worcester, MA?

The most popular types of Chat jobs in Worcester, MA are:

What are popular job titles related to Remote Chat jobs in Worcester, MA?

For Remote Chat jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Remote Chat jobs in Worcester, MA look for?

The top searched job categories for Remote Chat jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Remote Chat jobs?

Cities near Worcester, MA with the most Remote Chat job openings:

Remote Chat jobs near you
Infographic showing various Remote Chat job openings in Worcester, MA as of August 2026, with employment types broken down into 90% Full Time, 3% Part Time, and 7% Contract. Highlights an 100% Remote job distribution, with an average salary of $53,817 per year, or $25.9 per hour.

Client Services Coordinator (Remote)

Einstein Tutoring

Framingham, MA • Remote

$23 - $27/hr

Full-time

Medical, Dental, Vision, PTO

Posted 2 days ago

New

Job description

We are looking for a proactive and organized Client Services Coordinator to join our team. In this role, you will serve as a key point of contact for our clients, ensuring smooth communication, coordinating services, and delivering an excellent client experience.

This is a great opportunity for someone who enjoys supporting clients, managing details, and working in a collaborative environment. You will receive full training and have clear opportunities for growth in a stable, growing company.

Key Responsibilities

  • Serve as the main point of contact for assigned clients
  • Respond to client inquiries via email, phone, and chat in a timely manner
  • Coordinate service delivery and follow up on client requests
  • Maintain accurate client records and update CRM systems
  • Schedule meetings, calls, and appointments with clients
  • Prepare and send client reports, updates, and documentation
  • Collaborate with internal teams to resolve client issues
  • Track client feedback and identify opportunities for improvement
  • Support onboarding of new clients
  • Assist with administrative tasks related to client accounts

Requirements

  • 12 years of experience in client services, customer support, account coordination, or a similar role
  • Strong organizational and time-management skills
  • Excellent written and verbal communication
  • Customer-focused and professional attitude
  • Comfortable using computers and learning new tools
  • Ability to manage multiple priorities in a fast-paced environment
  • High school diploma or equivalent
  • Reliable internet connection and quiet workspace (for remote work)

Preferred Qualifications

  • Experience with CRM systems (HubSpot, Salesforce, etc.)
  • Previous experience in a remote or hybrid role
  • Background in SaaS, professional services, or agency environments

Benefits

  • Competitive salary package
  • Health, dental, and vision insurance
  • Paid time off and paid holidays
  • Fully remote work
  • Professional development opportunities
  • Supportive team culture
  • Performance bonuses

Why Join Us
We are a growing company that values both our clients and our team members. You'll work in a supportive environment where your contributions matter and where there is real opportunity for career growth. We focus on work-life balance, continuous learning, and creating a positive workplace.

Call to Action
If you are organized, client-focused, and ready to grow with a great team, we would love to hear from you. Please apply with your resume. We review applications on a rolling basis and look forward to connecting with you!