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Remote Csr Jobs in Worcester, MA (NOW HIRING)

1840 & Company

Customer Service Representative

Sudbury, MA · Remote

$16.75 - $22.75/hr

Customer Service Representative We are seeking a Customer Service Representative with excellent ... BPO) and remote talent solutions, dedicated to propelling businesses forward through our ...

1840 & Company

Customer Service Representative

Sudbury, MA · Remote

$16.75 - $22.75/hr

Customer Service Representative We are seeking a Customer Service Representative with excellent ... BPO) and remote talent solutions, dedicated to propelling businesses forward through our ...

1840 & Company

Customer Support Representative

Sudbury, MA · Remote

$16.75 - $22.75/hr

Maintain up-to-date knowledge of The Gears Clock products and services to provide accurate ... Flexible remote work environment. Opportunities for professional growth and development. A ...

1840 & Company

Customer Support Representative

Sudbury, MA · Remote

$16.75 - $22.75/hr

Maintain up-to-date knowledge of The Gears Clock products and services to provide accurate ... Flexible remote work environment. Opportunities for professional growth and development. A ...

Endless Energy

CSR (Call Center) Manager

Marlborough, MA · Remote

$16 - $20.75/hr

Experience leading both in-office and remote employees. * Strong Microsoft Office and Google ... Can balance customer service with revenue generation. * Makes decisions using data rather than ...

New

Tandym Health

Remote Diagnostic Radiologist

Worcester, MA · Remote

$319K - $399K/yr

Board Certified in Diagnostic Radiology * CSR registration * Experience in Level I Trauma care ... Experience with Telehealth or remote Radiology workflows * Experience in an academic medical center

A-Line Staffing Solutions

Be Seen First

Remote Medicare Representative

Woonsocket, RI · Remote

$20.27/hr

A-Line Staffing Solutions is hiring Remote Representative II professionals to support Medicare ... Verifiable High School Diploma or GED * 6+ months experience in customer service, healthcare, ...

New

HMG Careers

Sales Representative Remote

Woonsocket, RI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Remote Csr information

See Worcester, MA salary details

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How much do remote csr jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote csr in Worcester, MA is $18.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.87 per hour, depending on experience, location, and employer.

What is a remote CSR?

A Remote Customer Service Representative (CSR) job involves assisting customers with inquiries, troubleshooting issues, and providing support via phone, email, or chat from a remote location. CSRs handle customer concerns, process orders, and ensure customer satisfaction while working from home or another remote setting. Strong communication skills, problem-solving abilities, and a reliable internet connection are essential for this role.

What are some common challenges faced by remote CSRs and how are they managed?

Remote CSRs often encounter challenges such as staying engaged without in-person supervision, managing high call volumes, and effectively resolving customer issues through digital channels. To address these, companies usually provide thorough onboarding, regular virtual team meetings, and access to knowledgeable supervisors for support. Remote CSRs also utilize well-established communication and ticketing systems to track customer interactions and solutions. Staying organized, proactive communication, and time management help ensure continued success and job satisfaction in this remote role.

What are the key skills and qualifications needed to thrive as a remote CSR?

To thrive as a Remote CSR (Customer Service Representative), you need strong communication skills, proficiency in problem-solving, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, online chat platforms, and remote teamwork tools is often required. Empathy, patience, and the ability to work independently are crucial soft skills for this position. These competencies enable you to provide efficient, high-quality service and support to customers while working remotely.

What are the most commonly searched types of Csr jobs in Worcester, MA? The most popular types of Csr jobs in Worcester, MA are:
What are popular job titles related to Remote Csr jobs in Worcester, MA? For Remote Csr jobs in Worcester, MA, the most frequently searched job titles are:
What job categories do people searching Remote Csr jobs in Worcester, MA look for? The top searched job categories for Remote Csr jobs in Worcester, MA are:
What cities near Worcester, MA are hiring for Remote Csr jobs? Cities near Worcester, MA with the most Remote Csr job openings:
Remote Csr jobs near you
Infographic showing various Remote Csr job openings in Worcester, MA as of August 2026, with employment types broken down into 75% Full Time, 17% Part Time, and 8% Contract. Highlights an 100% Remote job distribution, with an average salary of $39,012 per year, or $18.8 per hour.

Customer Service Representative

1840 & Company

Sudbury, MA • Remote

$16.75 - $22.75/hr

Full-time

Posted 25 days ago

Job description

Customer Service Representative We are seeking a Customer Service Representative with excellent communication skills, a strong customer service mindset, and the ability to handle inquiries, order processing, and escalations. This role requires critical thinking, problem-solving skills, and attention to detail to assist customers across multiple channels, including voice, email, voicemail, social media, and e-fax. Key Responsibilities: Customer Service Voice Support Assist customers with basic product questions, order processes, shipping details, and website guidance. Provide updates on existing orders, assist with creating customer accounts, and help place standard orders. Handle escalated customer concerns and ensure satisfactory resolutions. Customer Service Non-Voice Support Manage communication via voicemail, e-fax, email, Bazaar reports, and social media escalations. Respond promptly and professionally to customer inquiries and complaints. Ensure accurate documentation of interactions and resolutions. Customer Account Management Assist in managing Reseller Accounts by setting up new accounts in M3. Support UPS Claims by researching lost packages, initiating traces, and assisting with claims processing. Outbound Lead Generation Identify new potential customers to expand brand presence. Conduct internet research, outbound calls, and email outreach to generate leads. Qualifications & Requirements: Fluent, conversational, and natural English proficiency. 1+ year of contact center and/or customer service experience, including handling escalated cases and upselling. Excellent verbal & written communication skills with a professional and empathetic demeanor. Strong attention to detail, critical thinking, and problem-solving skills. Typing speed of 20+ WPM. Ability to work independently and manage time effectively. Reliable and punctual. Why Join Us? Work in a dynamic and supportive environment. Opportunity for career advancement. Hands-on training and professional development. Competitive hourly pay and benefits. If you are passionate about providing exceptional customer service, thrive in a fast-paced environment, and meet the qualifications listed above, we encourage you to apply today! About 1840 & Company 1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide. Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.

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