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Remote Csr Jobs in Worcester, MA (NOW HIRING)

VIVA USA INC

Customer Service Representative

Woonsocket, RI · On-site +1

$15.25 - $20.75/hr

100% Work from home Duties We are hiring Temporary Remote Customer Service Representatives for a seasonal assignment. This role supports a high-volume work environment and is ideal for candidates who ...

Tandym Health

Remote Diagnostic Radiologist

Worcester, MA · Remote

$319K - $399K/yr

Board Certified in Diagnostic Radiology * CSR registration * Experience in Level I Trauma care ... Experience with Telehealth or remote Radiology workflows * Experience in an academic medical center

MAPFRE

Claim Rep I, PD (Hybrid or Remote)

Webster, MA · On-site +1

$75K/yr

As a Claim Representative I, APD (Auto Physical Damage) , you'll play an important role in helping ... Identify customer needs and service opportunities, responding with urgency and care * Demonstrate ...

HMG Careers

Sales Representative Remote

Leominster, MA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Representative Remote

Worcester, MA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Representative Remote

Woonsocket, RI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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All JobsCsr JobsRemote Csr JobsRemote Csr Jobs in Worcester, MA

Remote Csr information

See Worcester, MA salary details

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How much do remote csr jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for remote csr in Worcester, MA is $18.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.87 per hour, depending on experience, location, and employer.

What is a remote CSR?

A Remote Customer Service Representative (CSR) job involves assisting customers with inquiries, troubleshooting issues, and providing support via phone, email, or chat from a remote location. CSRs handle customer concerns, process orders, and ensure customer satisfaction while working from home or another remote setting. Strong communication skills, problem-solving abilities, and a reliable internet connection are essential for this role.

What are the key skills and qualifications needed to thrive as a remote CSR?

To thrive as a Remote CSR (Customer Service Representative), you need strong communication skills, proficiency in problem-solving, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, online chat platforms, and remote teamwork tools is often required. Empathy, patience, and the ability to work independently are crucial soft skills for this position. These competencies enable you to provide efficient, high-quality service and support to customers while working remotely.

What are some common challenges faced by remote CSRs and how are they managed?

Remote CSRs often encounter challenges such as staying engaged without in-person supervision, managing high call volumes, and effectively resolving customer issues through digital channels. To address these, companies usually provide thorough onboarding, regular virtual team meetings, and access to knowledgeable supervisors for support. Remote CSRs also utilize well-established communication and ticketing systems to track customer interactions and solutions. Staying organized, proactive communication, and time management help ensure continued success and job satisfaction in this remote role.

Are remote customer service representative jobs easy to get?

Remote customer service representative jobs are generally accessible but can be competitive, often requiring good communication skills, basic computer knowledge, and customer service experience. Employers typically look for candidates who can handle inquiries efficiently and may require familiarity with customer support tools like live chat or CRM software.

What are the most commonly searched types of Csr jobs in Worcester, MA?

The most popular types of Csr jobs in Worcester, MA are:

What are popular job titles related to Remote Csr jobs in Worcester, MA?

For Remote Csr jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Remote Csr jobs in Worcester, MA look for?

The top searched job categories for Remote Csr jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Remote Csr jobs?

Cities near Worcester, MA with the most Remote Csr job openings:

Remote Csr jobs near you
Infographic showing various Remote Csr job openings in Worcester, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $39,012 per year, or $18.8 per hour.

Customer Service Representative

VIVA USA INC

Woonsocket, RI • On-site, Remote

$15.25 - $20.75/hr

Contractor

This job post has expired today. Applications are no longer accepted.

Job description

100% Work from home
Duties
We are hiring Temporary Remote Customer Service Representatives for a seasonal assignment. This role supports a high-volume work environment and is ideal for candidates who are dependable, detail-oriented, and able to work successfully in a structured remote setting.
To be successful in this role, candidates must be able to meet scheduling requirements, maintain strong attendance, and work from a private, distraction-free home office environment. Because of the population we serve, this role also requires patience, kindness, and a customer-focused approach.
Experience
Required Qualifications
Must demonstrate keyboarding skills of at least 45 WPM with 95% accuracy
Must have high-speed broadband/fiber internet with minimum speeds of 100/25 mbps.
Must be connected through a wired ethernet connection, wireless internet connections are not permitted (e.g. Starlink, 5G networks)
Must have a private, dedicated at-home workspace that is quiet and free from distractions during scheduled work hours.
What You'll Do
Support customer service operations in a high-volume remote environment
Handle customer interactions professionally and efficiently
Follow established processes, policies, and workflow expectations
Maintain quality, accuracy, and productivity standards throughout the assignment
Participate fully in training and apply new information quickly
Work assigned schedules reliably and contribute to team coverage during peak seasonal volume
Education
High School Diploma or GED required. Associates degree in Business, Accounting or equivalent work experience preferred.
Training and Schedule
Training hours: 8:00 AM to 4:30 PM ET
Training/Mentoring duration: approximately 2 to 3 weeks
Remote Work Expectations
This position is fully remote
All equipment will be provided
Candidates must maintain a professional work environment that supports focus and productivity throughout the workday
Attendance Expectations
Attendance is critical to success in this assignment. Team members will be expected to follow the attendance policy, and time off during the contract period is strongly discouraged due to seasonal business demands.
Notes:
100% Work from home. Eastern and Central time zones preferred.
Assigned work schedules will be between the hours of 8:00 AM and 7:00 PM ET
All candidates must have the flexibility to work until 7:00 PM ET when needed.
Schedule: 8.5 hrs. per day (to accommodate 30 min unpaid lunch break)
8 hours paid per day, Monday through Friday
During holiday weeks, a full 40-hour schedule may still be worked, with options to work four 10-hour days
We do have flexibility for part-time schedules with minimum of four hours worked per day.
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

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