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Remote Retail Customer Service Jobs in Worcester, MA

Sparx Hockey

Customer Service Representative

Acton, MA · On-site +1

$40K - $50K/yr

Today, Sparx is relied upon for high-quality skate sharpening by families, teams, retailers, rinks ... We are seeking a Customer Service Representative to join our team. As part of the Customer ...

Sparx Hockey

Customer Service Representative

Acton, MA · On-site +1

$40K - $50K/yr

Today, Sparx is relied upon for high-quality skate sharpening by families, teams, retailers, rinks ... We are seeking a Customer Service Representative to join our team. As part of the Customer ...

HMG Careers

Sales and Service Agent Remote

Worcester, MA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Agent

Leominster, MA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Newton, MA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Gardner, MA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Agent

Woonsocket, RI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Remote Retail Customer Service information

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How much do remote retail customer service jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for remote retail customer service in Worcester, MA is $17.18, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.18 per hour, depending on experience, location, and employer.

What is a remote retail customer service?

A Remote Retail Customer Service job involves assisting customers with inquiries, orders, returns, and issues related to a retail company, all while working from home. Responsibilities often include answering phone calls, responding to emails or chats, processing transactions, and providing product information. Strong communication skills, problem-solving abilities, and familiarity with the company's products or services are essential. This role typically requires a reliable internet connection and a quiet workspace to ensure effective customer interactions.

What does a remote retail customer service representative do?

A typical day in a Remote Retail Customer Service position involves responding to customer inquiries via phone, email, or live chat, assisting with orders and returns, and troubleshooting product or delivery issues. You'll often work independently from home, but regularly collaborate with team members and supervisors through virtual meetings or messaging platforms. Balancing multiple communication channels and providing timely, accurate support are common aspects of the day. The role offers a dynamic environment where every interaction can bring a new challenge, making strong organizational and interpersonal skills key to success.

What are the key skills and qualifications needed for remote retail customer service?

To excel as a Remote Retail Customer Service representative, you need strong communication skills, attention to detail, and experience in retail or customer service—typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, online chat platforms, and order management tools is often required. Soft skills such as patience, problem-solving, and the ability to remain calm under pressure will help you stand out. These competencies are essential for efficiently resolving customer inquiries and ensuring a positive shopping experience from a remote setting.

What are the most commonly searched types of Retail Customer Service jobs in Worcester, MA?

The most popular types of Retail Customer Service jobs in Worcester, MA are:

What are popular job titles related to Remote Retail Customer Service jobs in Worcester, MA?

For Remote Retail Customer Service jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Remote Retail Customer Service jobs in Worcester, MA look for?

The top searched job categories for Remote Retail Customer Service jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Remote Retail Customer Service jobs?

Cities near Worcester, MA with the most Remote Retail Customer Service job openings:

Remote Retail Customer Service jobs near you
Infographic showing various Remote Retail Customer Service job openings in Worcester, MA as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 20% In-person, and 80% Remote job distribution, with an average salary of $35,729 per year, or $17.2 per hour.

Customer Service Representative (Remote)

Sparx Hockey

Acton, MA • Remote

$16.50 - $22.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

About us:

Sparx Hockey was founded in 2013 to solve the greatest unmet need in ice skating sports (e.g., hockey and figure skating) - maintaining sharp skates. Today, Sparx is relied upon for high-quality skate sharpening by families, teams, retailers, rinks, and professional skate sharpeners around the world. In addition to Sparx Hockey's exceptional products and record-setting growth, we also pride ourselves on being a fun place to work. Although it's not an employment prerequisite, many of our employees still play, coach, and parent hockey players. We do more than just build great hockey products; we use them ourselves. When we're not working hard or playing hockey our team can be found having a blast at our annual summer outing and impromptu barbecues that fill in the rest of the Sparx annual event calendar. Our global headquarters are in Acton, MA and are home to our R&D, Operations, Marketing, Sales, and Finance teams as well as our production lines and warehouse/distribution center.   

The position:

We are seeking a Customer Service Representative to join our team. As part of the Customer Experience team, this individual will be responsible for delivering best-in-class customer service via phone, email, and live chat. The ideal candidate for the role is enthusiastic with strong interpersonal skills and attention to detail. Sparx Hockey is a fast-paced environment where company culture is critically important we work as a team, and we look for team players.

Responsibilities:

  • Provide top-notch customer support in a timely, efficient manner via phone, email, and live chat
  • Answer questions about products, pricing and availability
  • Offer support for troubleshooting and resolving issues related to product functionality and performance.
  • Maintain a clean and accurate database for product returns, exchanges, and repairs, ensuring all records are up-to-date and facilitating effective tracking and resolution of customer concerns.
  • Maintain and constantly improve working knowledge of company products and services
  • Be available to respond to customer inquiries on nights and weekends
  • Assist in order management and additional tasks as needed

Qualifications:

  • Passion for providing excellent customer service and a proactive approach to addressing customer needs and concerns.
  • Exceptional attention to detail with a commitment to delivering accurate and thorough work.
  • Ability to thrive in a fast-paced environment and adapt to changing priorities and processes
  • Bachelor's Degree and/or equivalent experience in Customer Success, Customer Support, Sales, Corporate Communications, Business Development or Account Management or related field.
  • Excellent written, verbal, and phone communication skills, with the ability to adapt conversations for technical and non-technical customers
  • Proficient in Microsoft Word and Excel
  • Database Experience

Extra Credit:

  • Experience with hockey either as a player, coach, or parent

Benefits:

  • Health, Dental, Vision, 401(k) with employer match
  • Generous PTO
  • Hybrid schedule Tues/Weds/Thurs in office, Mon/Fri at home