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Remote Chat Jobs in Fall River, MA (NOW HIRING)

Morley

Vehicle Return Clerk (Remote - Michigan)

Carolina, RI · Remote

$17 - $22.75/hr

Remote - Michigan residents Do you have a strong eye for detail? This could be a great opportunity ... Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat ...

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Remote Chat information

What are remote chat jobs?

Remote chat jobs are positions where employees communicate with customers or clients primarily through online chat platforms rather than over the phone or in person. These roles are often found in customer service, technical support, sales, and online moderation. Remote chat agents typically answer questions, resolve issues, and provide information, all while working from home or any location with internet access. The main advantage of these jobs is the flexibility and convenience they offer, making them popular for people seeking remote work opportunities.

What are the key skills and qualifications needed to thrive as a Remote Chat Support Representative, and why are they important?

To thrive as a Remote Chat Support Representative, you need excellent written communication skills, fast typing abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and help desk software is typically required. Strong problem-solving, patience, and the ability to multitask effectively are essential soft skills for this role. These skills and qualities are crucial for delivering prompt, accurate, and empathetic support to customers in a virtual environment.

What are some common challenges faced by remote chat support agents and how can they be addressed?

Remote chat support agents often face challenges such as handling multiple conversations simultaneously, maintaining a high level of customer satisfaction without face-to-face interaction, and managing distractions in a home environment. To address these, agents can use tools that help organize chats, follow clear communication guidelines, and set up a dedicated workspace to minimize interruptions. Regular check-ins with team leads and ongoing training sessions also help agents stay connected with their team and up-to-date on best practices.

What Are Remote Chat Jobs?

Remote chat jobs involve providing customer service or support via a chat application. Your job duties in this online job vary slightly depending on the type of support that you provide. A customer service representative works to answer questions and help customers with basic troubleshooting, ordering products or services, or technical issues. You can perform your responsibilities in a remote location using a virtual chat application. If you are unable to assist the customer or client, you refer them to other employees. Remote chat agents either work for a single employer or different companies on a freelance basis.

What is the difference between Remote Chat vs Remote Customer Support Agent?

AspectRemote ChatRemote Customer Support Agent
Primary RoleEngages with customers via live chat to resolve inquiries and provide assistanceHandles customer issues through various channels, including phone, email, and chat
Required SkillsExcellent written communication, problem-solving, multitaskingStrong communication skills, empathy, technical knowledge
Work EnvironmentOnline, computer-based, flexible hoursRemote, often multi-channel, may include shift work
Common CertificationsCustomer service certifications, technical support trainingCustomer service certifications, technical support certifications

Remote Chat specialists focus primarily on live online interactions, providing quick responses via chat. Remote Customer Support Agents may handle multiple channels, including chat, but often involve phone and email support as well. Both roles require strong communication skills and customer service experience, but Remote Chat is more specialized in real-time online engagement, while Remote Customer Support Agents have a broader support scope.

More about Remote Chat jobs
What are the most commonly searched types of Chat jobs in Fall River, MA? The most popular types of Chat jobs in Fall River, MA are:
What are popular job titles related to Remote Chat jobs in Fall River, MA? For Remote Chat jobs in Fall River, MA, the most frequently searched job titles are:
What job categories do people searching Remote Chat jobs in Fall River, MA look for? The top searched job categories for Remote Chat jobs in Fall River, MA are:
What cities near Fall River, MA are hiring for Remote Chat jobs? Cities near Fall River, MA with the most Remote Chat job openings:
Remote Chat jobs near you
Infographic showing various Remote Chat job openings in Fall River, MA as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Remote Customer Service Representative (Michigan residents)

Morley

Carolina, RI • Remote

$16 - $21.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Morley Companies rating

7.4

Company rating: 7.4 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

182nd of 428 rated business services

Job description

About the Role

Location: Remote – Michigan residents

Work from home in a remote, structured contact center role supporting one of the world’s most well-known automotive brands. You’ll act as a liaison between car owners and the dealership service team to assist with after-sales concerns.

This role runs at a high pace. You’ll be in a call queue for most of your shift, following defined steps and documenting each interaction. You’ll do best if you like routine, clear expectations and staying focused through consistent customer conversations.

Automotive knowledge isn’t required.

What to Expect Day to Day

  • Steady call volume: You’ll take calls consistently throughout the day. Downtime between calls is limited.
  • Emotionally demanding moments: You’ll support customers through a range of feelings, questions and situations, bringing patience, empathy and professionalism to every interaction.
  • Monitored environment: Calls may be recorded, and work is monitored for quality and compliance.
  • Repetitive by design: You’ll have similar conversations many times throughout the day and follow the same process repeatedly.
  • Set schedules: Schedules are assigned and flexibility is limited. This role is best suited for someone who values consistency and reliability. Schedules change each quarter based off of performance and/or business needs within our hours of operation.
  • Multitask during calls: While on the phone, you’ll need to access and navigate multiple systems and resources to research requests and resolve cases.
  • Documentation is part of the work: You’ll research and record details accurately during and after each contact.
  • Multiple channels: Phone is the primary channel, with chat, email and other communications used as needed.

People who tend to do well in this role stay steady, patient and emotionally regulated over time, even when the work is repetitive and the pace is fast.

What You’ll Do

  • Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
  • Use web-based tools and internal systems to research questions and requests
  • Document each interaction clearly and accurately
  • Manage assigned cases from start to resolution by following defined steps and completing required actions

Questions Before You Apply?

  • Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com
  • Chat hours:
    • M-F 8 a.m. - 5 p.m. Eastern / 7 a.m. - 4 p.m. Central / 6 a.m. - 3 p.m. Mountain / 5 a.m. - 2 p.m. Pacific time
    • Closed on some holidays. TA will respond to after-hours questions the next business day.

Skills for Success

Required Skills

These essential skills are required to handle back-to-back customer conversations and document accurately:

  • Excellent written and verbal communication
  • Empathy and dependability
  • Able to efficiently multitask
  • Comfort using a computer and the web (you’ll switch between systems and browser tabs throughout the day)
  • Comfortable using AI tools and resources
  • Typing speed of at least 25 words per minute (Take a free typing test here: www.typingtest.com)

Eligibility Requirements

You’ll need to meet these requirements to be considered for the role.

  • Must have the ability to pass a pre-employment background check and drug screen
  • High school diploma or equivalent
  • 3+ years of customer service experience (call center, retail, restaurant/fast food, hotel or any role where you regularly worked with customers)
  • Availability to work shifts within our hours of operation:
    • Monday-Saturday
    • 8 a.m. - 9 p.m. Eastern time (7 a.m. - 8 p.m. Central / 6 a.m. - 7 p.m. Mountain / 5 a.m. - 6 p.m. Pacific)
  • Ability to stick to your schedule reliably. Some queues are time-sensitive, so consistent attendance and on-time logins matter.

Remote Work Requirements

This is a remote role, but it’s still a structured contact center environment. Your setup has to support uninterrupted work.

  • Michigan resident
  • Secluded, distraction-free workspace
  • Internet requirements:
    • High-speed internet from a wired provider (cable or fiber)
    • Your computer must be connected to your modem/router using an Ethernet cable
    • Wireless, 5G and satellite internet aren’t supported

The Remote Experience

Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.


(direct link to video: https://mrly.info/h4b)


Why Join Our Morley Family

At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.

Health & Wellness Benefits

  • Medical and prescription coverage
  • Dental and vision insurance
  • Paid time off
  • Associate wellness program with rewards for annual checkups
  • Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

  • 401(k) with match
  • Flexible spending account (FSA)
  • Life insurance
  • Company-paid short- and long-term disability insurance

Benefits to Make Your Life Easier

  • 24/7 online access to doctors through Teladoc
  • 24/7 nurse help desk
  • Patient advocacy with free 24/7 support for benefit questions and claims
  • Guidance for family, financial and estate planning (including wills)

About Morley

Our mission is to deliver extraordinary experiences.

We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us.

We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.

Thank you for your interest in Morley.

Notices

  • Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo
  • Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa
  • Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy
Qualifications:

At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.

Health & Wellness Benefits

  • Medical and prescription coverage
  • Dental and vision insurance
  • Paid time off
  • Associate wellness program with rewards for annual checkups
  • Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

  • 401(k) with match
  • Flexible spending account (FSA)
  • Life insurance
  • Company-paid short- and long-term disability insurance

Benefits to Make Your Life Easier

  • 24/7 online access to doctors through Teladoc
  • 24/7 nurse help desk
  • Patient advocacy with free 24/7 support for benefit questions and claims
  • Guidance for family, financial and estate planning (including wills)

About Morley

Our mission is to deliver extraordinary experiences.

We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us.

We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.

Thank you for your interest in Morley.

Notices

  • Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo
  • Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa
  • Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy
Education:UNAVAILABLEEmployment Type: FULL_TIME

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