Be Seen First
Boston, MA · Remote
$55K - $70K/yr
Remote (US) | Hours: 9 AM - 6 PM EST, Monday - Friday This search is being conducted on a ... Core Responsibilities Provide technical support to customers through email, chat, and phone on ...
New
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Be Seen First
Boston, MA · Remote
$55K - $70K/yr
Remote (US) | Hours: 9 AM - 6 PM EST, Monday - Friday This search is being conducted on a ... Core Responsibilities Provide technical support to customers through email, chat, and phone on ...
New
Be Seen First
Boston, MA · Remote
$55K - $70K/yr
Remote (US) | Hours: 9 AM - 6 PM EST, Monday - Friday This search is being conducted on a ... Core Responsibilities Provide technical support to customers through email, chat, and phone on ...
New
Quick apply
Be Seen First
Boston, MA · Remote
$55K - $70K/yr
Remote (US) | Hours: 9 AM - 6 PM EST, Monday - Friday This search is being conducted on a ... Core Responsibilities Provide technical support to customers through email, chat, and phone on ...
New
Boston, MA · Remote
$17.50 - $23.75/hr
... support throughout the customer experience, and help ensure exceptional service standards are ... Respond to customer inquiries via phone, email, chat, and online platforms * Provide accurate ...
Boston, MA · Remote
$17.50 - $23.75/hr
... support throughout the customer experience, and help ensure exceptional service standards are ... Respond to customer inquiries via phone, email, chat, and online platforms * Provide accurate ...
Boston, MA · Remote
$30K - $75K/yr
... support throughout the customer experience, and help ensure exceptional service standards are ... Respond to customer inquiries via phone, email, chat, and online platforms * Provide accurate ...
Quick apply
Boston, MA · Remote
$30K - $75K/yr
... support throughout the customer experience, and help ensure exceptional service standards are ... Respond to customer inquiries via phone, email, chat, and online platforms * Provide accurate ...
Quincy, MA · Remote
$15.75 - $20/hr
Provide assistance through email, chat, and phone communication * Help with itinerary changes ... Remote work flexibility * Training provided * Ongoing team support * Professional development ...
Quincy, MA · Remote
$15.75 - $20/hr
Provide assistance through email, chat, and phone communication * Help with itinerary changes ... Remote work flexibility * Training provided * Ongoing team support * Professional development ...
Worcester, MA · Remote
$15 - $19/hr
Provide assistance through email, chat, and phone communication * Help with itinerary changes ... Remote work flexibility * Training provided * Ongoing team support * Professional development ...
Worcester, MA · Remote
$15 - $19/hr
Provide assistance through email, chat, and phone communication * Help with itinerary changes ... Remote work flexibility * Training provided * Ongoing team support * Professional development ...
... phone, email, chat, and web-based channels. * Support quality assurance programs, coaching ... Experience managing remote teams preferred * Experience with multi-channel support operations ...
... phone, email, chat, and web-based channels. * Support quality assurance programs, coaching ... Experience managing remote teams preferred * Experience with multi-channel support operations ...
... phone, email, chat, and web-based channels. * Support quality assurance programs, coaching ... Experience managing remote teams preferred * Experience with multi-channel support operations ...
... phone, email, chat, and web-based channels. * Support quality assurance programs, coaching ... Experience managing remote teams preferred * Experience with multi-channel support operations ...
Boston, MA · Remote
$65K - $75K/yr
The Customer Service Specialist is responsible for providing exceptional support and service to ... Respond promptly and professionally to customer inquiries via phone, email, chat, or in person.
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Boston, MA · Remote
$65K - $75K/yr
The Customer Service Specialist is responsible for providing exceptional support and service to ... Respond promptly and professionally to customer inquiries via phone, email, chat, or in person.
Wellesley, MA · Remote
$65K/yr
Ensure successful execution of 24x7 multi-channel tech support (phone, email, chat, SMS) and college operator inbound routing. * Lead technical initiatives tailored to institutional goals ...
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Wellesley, MA · Remote
$65K/yr
Ensure successful execution of 24x7 multi-channel tech support (phone, email, chat, SMS) and college operator inbound routing. * Lead technical initiatives tailored to institutional goals ...
Boston, MA · On-site +1
$18.50 - $24.50/hr
Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others
Boston, MA · On-site +1
$18.50 - $24.50/hr
Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others
Framingham, MA · Remote
$23 - $27/hr
Respond to client inquiries via email, phone, and chat in a timely manner * Coordinate service ... Support onboarding of new clients * Assist with administrative tasks related to client accounts ...
New
Quick apply
Framingham, MA · Remote
$23 - $27/hr
Respond to client inquiries via email, phone, and chat in a timely manner * Coordinate service ... Support onboarding of new clients * Assist with administrative tasks related to client accounts ...
New
Boston, MA · Remote
$60K - $85K/yr
Manage multiple points of connect (email, phone, case, chat) and multiple cases and/or projects ... Experience partnering across global teams and/or working in a distributed remote environment is a ...
Quick apply
Boston, MA · Remote
$60K - $85K/yr
Manage multiple points of connect (email, phone, case, chat) and multiple cases and/or projects ... Experience partnering across global teams and/or working in a distributed remote environment is a ...
Boston, MA · Remote
$19 - $24/hr
Ability to manage email and calendars across multiple time zones. * Dependability and strong ... Administrative Support. * Calendar Management. * Meeting Coordination. * Microsoft SharePoint.
Quick apply
Boston, MA · Remote
$19 - $24/hr
Ability to manage email and calendars across multiple time zones. * Dependability and strong ... Administrative Support. * Calendar Management. * Meeting Coordination. * Microsoft SharePoint.
Boston, MA · Remote
$55K - $70K/yr
... email, and digital platforms Ability to manage multiple tasks in a remote setting Customer service ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
Boston, MA · Remote
$55K - $70K/yr
... email, and digital platforms Ability to manage multiple tasks in a remote setting Customer service ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
Boston, MA · On-site +1
$55K - $70K/yr
... email, and digital platforms Ability to manage multiple tasks in a remote setting Customer service ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
Boston, MA · On-site +1
$55K - $70K/yr
... email, and digital platforms Ability to manage multiple tasks in a remote setting Customer service ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
Boston, MA · Remote
$19.75 - $26.50/hr
Serve as the main point of contact for client inquiries and support * Coordinate and manage client requests from start to completion * Provide timely responses via phone, email, and chat * Monitor ...
Boston, MA · Remote
$19.75 - $26.50/hr
Serve as the main point of contact for client inquiries and support * Coordinate and manage client requests from start to completion * Provide timely responses via phone, email, and chat * Monitor ...
Boston, MA · Remote
$23/hr
Boston, MA 02108 Contract: 6 Months Employment Type: Part-Time, Remote Hours: 15-20 hours/week Core ... Manage emails, calendars, meetings, reminders, and meeting materials. * Schedule meetings across ...
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Boston, MA · Remote
$23/hr
Boston, MA 02108 Contract: 6 Months Employment Type: Part-Time, Remote Hours: 15-20 hours/week Core ... Manage emails, calendars, meetings, reminders, and meeting materials. * Schedule meetings across ...
Pawtucket, RI · On-site +1
$1.8K - $3.5K/wk
Comfortable using basic computer tools (email, spreadsheets, chat apps) * Self-motivated with ... 100% remote work * Flexible hours * Career growth opportunities in the logistics industry
Pawtucket, RI · On-site +1
$1.8K - $3.5K/wk
Comfortable using basic computer tools (email, spreadsheets, chat apps) * Self-motivated with ... 100% remote work * Flexible hours * Career growth opportunities in the logistics industry
Cambridge, MA · On-site +1
$1.8K - $3.5K/wk
Comfortable using basic computer tools (email, spreadsheets, chat apps) * Self-motivated with ... 100% remote work * Flexible hours * Career growth opportunities in the logistics industry
Cambridge, MA · On-site +1
$1.8K - $3.5K/wk
Comfortable using basic computer tools (email, spreadsheets, chat apps) * Self-motivated with ... 100% remote work * Flexible hours * Career growth opportunities in the logistics industry
$14.58 - $17.36
14% of jobs
$18.82 is the 25th percentile. Wages below this are outliers.
$17.36 - $20.14
21% of jobs
$20.14 - $22.93
14% of jobs
The median wage is $23.09 / hr.
$22.93 - $25.71
18% of jobs
$27.61 is the 75th percentile. Wages above this are outliers.
$25.71 - $28.49
12% of jobs
$28.49 - $31.28
6% of jobs
$31.28 - $34.06
4% of jobs
$34.06 - $36.84
3% of jobs
$36.84 - $39.63
3% of jobs
$39.63 - $42.41
3% of jobs
$42.41 - $45.19
1% of jobs
$14
$26
$45
A Remote Email Chat Support job involves assisting customers through email and chat instead of phone calls. Responsibilities include responding to inquiries, troubleshooting issues, and providing guidance on products or services. Strong written communication skills, attention to detail, and the ability to multitask are essential for this role. Since it is remote, you'll need a reliable internet connection and the ability to work independently while following company guidelines.
In a Remote Email Chat Support position, your main responsibilities include responding to customer inquiries through email and live chat, troubleshooting issues, and guiding customers toward solutions in a timely manner. You may also be expected to manage multiple conversations simultaneously, update customer records in CRM systems, and escalate complex issues to higher-level support when necessary. Regular communication with team leads and participation in virtual meetings or training sessions are also common. This role is best suited to individuals who thrive in a fast-paced, digital work environment and enjoy helping customers resolve their concerns efficiently.
To thrive as a Remote Email Chat Support professional, you need excellent written communication skills, attention to detail, and the ability to efficiently resolve customer queries. Proficiency with ticketing systems, CRM platforms, and chat/email management tools is typically beneficial, though formal certifications are not always required. Strong problem-solving abilities, patience, and the capacity to multitask set top performers apart in this role. These skills and qualities ensure that customers receive responsive, accurate, and empathetic support, which is crucial for customer satisfaction and retention.
For Remote Email Chat Support jobs in Franklin, MA, the most frequently searched job titles are:
The top searched job categories for Remote Email Chat Support jobs in Franklin, MA are:
Cities near Franklin, MA with the most Remote Email Chat Support job openings:
$55K - $70K/yr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
This job post has expired 1 day ago. Applications are no longer accepted.
Tier 1 Technical Solutions & Support Specialist
Location: Remote (US) | Hours: 9 AM – 6 PM EST, Monday – Friday
This search is being conducted on a confidential basis on behalf of our client, a media and entertainment technology company. Company details will be shared with candidates who advance in the process.
Salary Range: $55,000 – $70,000 annually, commensurate with experience
About the Role
Our Tier 1 Technical Support & Solutions Team is a fully remote, public-facing team of polished media workflow experts who work directly with media and entertainment customers to resolve their issues through email, chat, video call, and phone. Team members work closely with engineering to identify and resolve customer issues, and strive to provide an exceptional customer experience overall.
Reporting to the Technical Solutions & Services Manager, and working with the Engineering and Product teams, the Tier 1 Technical Solutions & Support Specialist helps deliver a best-in-class technical support experience to our customers by identifying and resolving support tickets across our media workflow software and hardware solutions. We are looking for candidates with a background in content production who are eager to apply their knowledge and experience to supporting our customers. Candidates must be able to work 9 AM – 6 PM EST, Monday – Friday.
Core Responsibilities
Provide technical support to customers through email, chat, and phone on browser-based and desktop applications, NLEs, servers, iOS applications, APIs, and third-party integrations; work alongside a cross-functional team to resolve customer issues within a timely manner; drive customer satisfaction through efficient and effective case communication & resolution; diagnose and replicate complex issues; meet all agent required metrics based on customer satisfaction scores and reply times; organizational management of assigned tickets; run onboarding meetings for new SaaS customers; gather all necessary customer information and set up tickets for complex issues that should be transferred to Tier 2; contribute by creating effective customer learning tools and documentation; advocate for feature requests that meet the customer's needs; assist with tickets for agents who are out of the office; work within a 24x7 support environment that requires a revolving on-call schedule after hours.
Required Qualifications
3+ years of experience in content production; knowledge of major NLEs, VFX applications, and post-production pipelines; knowledge and experience of media production workflows; strong organizational skills and ability to work on multiple tasks simultaneously; experience with case ticketing software; experience identifying and classifying software and hardware issues; experience using remote support software to view, control, or manage remote servers and computers; experience using VPNs; excellent verbal and written communication skills with the ability to quickly comprehend and communicate complex concepts; strong face-to-face communication skills with video conferencing software (Zoom or similar); active interest in the business of media, entertainment, and advertising; ability to participate in on-call rotations to provide after-hours support overnight and on weekends; must be able to work 9 AM – 6 PM EST, Monday – Friday.
