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Remote Email Chat Support Jobs in Methuen, MA (NOW HIRING)

Adapt Health

Customer Service Specialist

Boston, MA · Remote

$65K - $75K/yr

The Customer Service Specialist is responsible for providing exceptional support and service to ... Respond promptly and professionally to customer inquiries via phone, email, chat, or in person.

ForgeFit

Remote Customer Service Specialist

Boston, MA · On-site +1

$18.50 - $24.50/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Hampton, NH · Remote

$17.50 - $23.25/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

10Beauty

Technical Support Engineer

Burlington, MA · Remote

Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote support tools * Escalate complex technical issues to Level 2 support or engineering teams when ...

Interra Health

Technical Support Specialist, L2

Boston, MA · Remote

$60K - $85K/yr

Manage multiple points of connect (email, phone, case, chat) and multiple cases and/or projects ... Experience partnering across global teams and/or working in a distributed remote environment is a ...

10Beauty

Technical Support Engineer

Burlington, MA · Remote

$100K - $115K/yr

Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote support tools * Escalate complex technical issues to Level 2 support or engineering teams when ...

10Beauty

Technical Support Engineer

Burlington, MA · Remote

$100K - $115K/yr

Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote support tools * Escalate complex technical issues to Level 2 support or engineering teams when ...

LinQ Global

Program Support

Boston, MA · Remote

$23/hr

Boston, MA 02108 Contract: 6 Months Employment Type: Part-Time, Remote Hours: 15-20 hours/week Core ... Manage emails, calendars, meetings, reminders, and meeting materials. * Schedule meetings across ...

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Remote Email Chat Support information

See Methuen, MA salary details

$15

$27

$46

How much do remote email chat support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote email chat support in Methuen, MA is $27.23, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $29.66 per hour, depending on experience, location, and employer.

What is a remote email chat support?

A Remote Email Chat Support job involves assisting customers through email and chat instead of phone calls. Responsibilities include responding to inquiries, troubleshooting issues, and providing guidance on products or services. Strong written communication skills, attention to detail, and the ability to multitask are essential for this role. Since it is remote, you'll need a reliable internet connection and the ability to work independently while following company guidelines.

What does a remote email chat support do?

In a Remote Email Chat Support position, your main responsibilities include responding to customer inquiries through email and live chat, troubleshooting issues, and guiding customers toward solutions in a timely manner. You may also be expected to manage multiple conversations simultaneously, update customer records in CRM systems, and escalate complex issues to higher-level support when necessary. Regular communication with team leads and participation in virtual meetings or training sessions are also common. This role is best suited to individuals who thrive in a fast-paced, digital work environment and enjoy helping customers resolve their concerns efficiently.

What are the key skills and qualifications needed to thrive in remote email chat support?

To thrive as a Remote Email Chat Support professional, you need excellent written communication skills, attention to detail, and the ability to efficiently resolve customer queries. Proficiency with ticketing systems, CRM platforms, and chat/email management tools is typically beneficial, though formal certifications are not always required. Strong problem-solving abilities, patience, and the capacity to multitask set top performers apart in this role. These skills and qualities ensure that customers receive responsive, accurate, and empathetic support, which is crucial for customer satisfaction and retention.

What are popular job titles related to Remote Email Chat Support jobs in Methuen, MA?

For Remote Email Chat Support jobs in Methuen, MA, the most frequently searched job titles are:

What job categories do people searching Remote Email Chat Support jobs in Methuen, MA look for?

The top searched job categories for Remote Email Chat Support jobs in Methuen, MA are:

What cities near Methuen, MA are hiring for Remote Email Chat Support jobs?

Cities near Methuen, MA with the most Remote Email Chat Support job openings:

Remote Email Chat Support jobs near you
Infographic showing various Remote Email Chat Support job openings in Methuen, MA as of June 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $56,644 per year, or $27.2 per hour.

Customer Service Specialist

Adapt Health

Boston, MA • Remote

$65K - $75K/yr

Full-time

Re-posted 2 days ago

AdaptHealth rating

7.0

Company rating: 7.0 out of 10

Based on 272 frontline employees who took The Breakroom Quiz

422nd of 898 rated healthcare providers

Job description

The Customer Service Specialist is responsible for providing exceptional support and service to customers by addressing inquiries, resolving issues, and ensuring a positive experience with the company. This role requires strong communication skills, problem-solving abilities, and a customer-centric attitude to promote satisfaction and loyalty.

Key Responsibilities:

Respond promptly and professionally to customer inquiries via phone, email, chat, or in person.

Resolve customer issues efficiently, providing accurate information and appropriate solutions.

Maintain a thorough understanding of products, services, and company policies to assist customers effectively.

Document customer interactions and transactions accurately in the CRM system.

Follow up with customers to ensure their concerns are addressed and satisfaction is achieved.

Collaborate with other departments to resolve complex issues and improve service processes.

Identify opportunities to enhance the customer experience and provide feedback for continuous improvement.

Maintain a positive attitude and uphold the company’s commitment to excellent customer service.

Qualifications:

High school diploma or equivalent; additional education or certification in customer service is a plus.

Proven experience in a customer service role preferred.

Strong verbal and written communication skills.

Excellent problem-solving and multi-tasking abilities.

Ability to remain calm and professional in challenging situations.

Proficiency in CRM software and Microsoft Office Suite.

Preferred Skills:

Bilingual abilities are a plus.

Knowledge of industry-specific products or services.

Ability to work flexible hours, including evenings and weekends if required.

What AdaptHealth employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

AdaptHealth logo

About AdaptHealth

Sourced by ZipRecruiter

AdaptHealth is a prominent player in the Healthcare Technology industry, based in Phoenixville, Pennsylvania, United States. The company's official website is adapthealth.com. AdaptHealth specializes in providing home healthcare equipment, medical supplies, and related services. Founded in 2012, the company has been significantly changing the landscape of the home healthcare industry by integrating technology into the delivery of healthcare resources. Known for its dynamic approach towards improving the quality of life for chronically ill patients, their mission is to provide comprehensive home healthcare solutions aimed at promoting health, wellness, and comfort.

Industry

Outpatient health care

Company size

10,000+ Employees

Headquarters location

Plymouth Meeting, PA, US

Year founded

2012

Social media

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