Remote Knowledge Base Writer Jobs in Springfield, MA

The Senior Proposal Writer serves as a strategic proposal leader responsible for developing complex, competitive proposals that support manufacturer access to Accredo Specialty Pharmacy and CuraScript Specialty Distribution products and services. This role partners closely with Business Development, Account Management, Finance, Clinical, Product, Operations, and executive leadership to develop solutions and proposal strategies that position the organization to gain access to specialty pharmaceutical products, limited distribution opportunities, and related manufacturer service programs.

The individual leads the end-to-end proposal process, including bid strategy development, solution design, content creation, pricing coordination, quality review, and proposal submission. The Senior Proposal Writer provides subject matter expertise on specialty pharmacy and specialty distribution capabilities, identifies opportunities to strengthen proposal competitiveness, and drives continuous improvement of proposal processes, content management, and team best practices.

This role requires exceptional communication, strategic thinking, project leadership, and stakeholder management skills, as well as the ability to influence cross-functional teams, navigate complex business challenges, and manage multiple high-priority initiatives in a fast-paced environment.

Duties & Responsibilities

• Lead the end-to-end development and submission of Requests for Proposal (RFPs), Requests for Information (RFIs), and other client-facing proposal materials supporting Accredo Specialty Pharmacy and CuraScript Specialty Distribution opportunities.

• Facilitate proposal strategy discussions with Business Development, Account Management, Finance, Clinical, Product, Operations, Legal, and executive leadership to develop competitive and differentiated solutions.

• Partner with internal stakeholders to identify risks, opportunities, and win strategies that support access to specialty pharmaceutical products, services, and manufacturer programs.

• Develop, write, edit, customize, and QA proposal responses that align with client requirements, market dynamics, and organizational objectives.

• Research and collaborate with subject matter experts to create accurate, compliant, and compelling proposal content.

• Coordinate pricing-related proposal components and ensure alignment across all proposal deliverables.

• Ensure proposal responses comply with client requirements, internal policies, and subject matter expert approval processes while maintaining high-quality standards.

• Maintain and enhance proposal content libraries and response databases to ensure content remains current, accurate, and aligned with organizational capabilities.

• Lead cross-functional projects, process improvement initiatives, and departmental programs that enhance proposal quality, operational efficiency, and business performance (as needed).

• Support the development of best practices, standard operating procedures, governance processes, and quality standards across the proposal team.

• Leverage proposal management technologies and AI-enabled tools to improve productivity, consistency, and response quality.

• Mentor, train, and support team members while fostering collaboration and knowledge sharing across the department.

Qualifications

• Bachelor's degree in Business, Communications, Journalism, Marketing, Healthcare Administration, or related field preferred; equivalent experience considered.

• 5+ years of proposal writing, sales support, business development support, or related functions.

• Demonstrated experience leading complex RFP, RFI, and proposal responses from strategy through submission.

• Strong writing, editing, and proofreading skills, including the ability to develop proposal content from minimal direction.

• Strategic thinking and problem-solving skills with the ability to translate business objectives into compelling client-focused solutions.

• Knowledge of specialty pharmacy, specialty distribution, pharmaceutical manufacturer services, healthcare, or related industries preferred.

• Ability to thrive in a fast-paced environment, manage competing priorities, successfully navigate ambiguity, and work independently with minimal guidance

• Excellent written, verbal, and presentation communication skills, including the ability to effectively communicate with senior leadership and cross-functional stakeholders.

• Proven ability to build and maintain strong cross-functional relationships and influence outcomes without direct authority.

• Demonstrated project management skills with the ability to manage multiple concurrent deadlines and deliver high-quality work.

• Strong analytical, research, and content-development skills.

• Highly organized, detail-oriented, and committed to quality and accuracy.

• Proficiency with Microsoft Office applications, collaboration tools, and proposal/content management systems; experience utilizing AI-enabled productivity tools preferred.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 96,000 - 160,000 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.