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Remote Knowledge Base Writer Jobs in Springfield, MA

The Hartford

Associate Bus Data Analysis

Hartford, CT · On-site +1

$54K - $81K/yr

Possesses moderate business knowledge in assigned business area * Assists in maintaining data ... Compensation The listed annualized base pay range is primarily based on analysis of similar ...

The Hartford

Data & AI Delivery Lead

Hartford, CT · On-site +1

$156K - $234K/yr

Align delivery with technical design; leverage knowledge of modern data stacks (AWS, GCP, Snowflake ... Hybrid / Or Remote This role can have a Hybrid or Remote work schedule. Candidates who live near ...

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Remote Knowledge Base Writer information

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$11

$24

$42

How much do remote knowledge base writer jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for remote knowledge base writer in Springfield, MA is $24.20, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $27.79 per hour, depending on experience, location, and employer.

What is a Remote Knowledge Base Writer?

A Remote Knowledge Base Writer is a professional who creates, edits, and maintains documentation and instructional content for a company’s knowledge base, all while working from a remote location. Their main goal is to make information easily accessible and understandable for users, customers, or internal teams. This role typically involves collaborating with subject matter experts, using content management systems, and ensuring that articles are accurate, clear, and up-to-date. Remote Knowledge Base Writers often work for tech companies, SaaS providers, or customer support teams that need comprehensive self-service resources.

What are the key skills and qualifications needed to thrive as a Remote Knowledge Base Writer, and why are they important?

To thrive as a Remote Knowledge Base Writer, you need strong writing, editing, and research skills, typically supported by experience in technical writing or content creation. Familiarity with content management systems (CMS), knowledge base platforms such as Zendesk or Confluence, and basic HTML are often required. Attention to detail, self-motivation, and excellent communication skills are vital for producing clear, user-focused documentation while collaborating remotely. These abilities ensure the creation of accurate, accessible resources that enhance user experience and support organizational knowledge sharing.

How does a Remote Knowledge Base Writer typically collaborate with subject matter experts to ensure content accuracy?

Remote Knowledge Base Writers often work closely with subject matter experts (SMEs) through virtual meetings, emails, and collaboration tools to gather detailed and accurate information about products or services. They may schedule regular check-ins or request feedback on draft articles to ensure technical accuracy and clarity. Building strong communication and organizational skills is important, as coordinating across time zones and teams can be a challenge. This collaborative process not only improves the quality of documentation but also helps writers stay updated on product changes.
What are popular job titles related to Remote Knowledge Base Writer jobs in Springfield, MA? For Remote Knowledge Base Writer jobs in Springfield, MA, the most frequently searched job titles are:
What cities near Springfield, MA are hiring for Remote Knowledge Base Writer jobs? Cities near Springfield, MA with the most Remote Knowledge Base Writer job openings:
Remote Knowledge Base Writer jobs near you
Infographic showing various Remote Knowledge Base Writer job openings in Springfield, MA as of June 2026, with employment types broken down into 90% Full Time, and 10% Temporary. Highlights an 100% Remote job distribution, with an average salary of $50,343 per year, or $24.2 per hour.
AWS Cloud Engineer - Contact Center REMOTE AVAILABLE

AWS Cloud Engineer - Contact Center REMOTE AVAILABLE

The Hartford

Hartford, CT • On-site, Remote

$122K - $184K/yr

Full-time

Posted 28 days ago

The Hartford rating

8.8

Company rating: 8.8 out of 10

Based on 109 frontline employees who took The Breakroom Quiz

48th of 277 rated insurance

Job description

Cloud Engineer - IE07OE

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

As a key member of the Reliability Engineering team supporting the Customer Experience Platform, you will design and implement services that standardize and optimize cloud environments for high availability and scalability. You will build reusable architectures and services that accelerate development velocity for agile teams, ensuring robust, fault-tolerant, and operator-friendly solutions. Your work will enable seamless integration of Contact Center technologies and Voice Bots, driving exceptional customer experiences.

Key Responsibilities

  • Cloud Standardization & Architecture

    • Identify, drive, and implement services to standardize cloud environments across the enterprise.

    • Build reusable architectures and services that can be leveraged by agile teams to improve development velocity.

    • Ensure applications follow best practices for fault tolerance, separation of duties, observability, and operational simplicity.

  • Customer Experience and Contact Center Expertise

    • Design and operationalize cloud solutions that integrate Contact Center platforms and Voice Bot technologies.

    • Act as a subject matter expert for conversational AI and voice automation within customer engagement workflows.

    • Advise on scalability and development opportunities to enhance customer experience capabilities.

  • Cloud Compliance & Optimization

    • Deliver tooling and capabilities for cloud compliance, metrics, reporting, and cost management.

    • Translate business requirements into secure, scalable cloud solutions aligned with enterprise architecture principles and guardrails.

  • DevSecOps & Agile Practices

    • Apply DevSecOps principles and Agile methodologies to build immutable infrastructure using Infrastructure as Code (IaC).

    • Champion automation and programmable infrastructure for enterprise-grade deployments.

  • Thought Leadership & Mentorship

    • Serve as a trusted cloud and customer experience expert for aligned business units.

    • Continuously research advancements in cloud and Contact Center ecosystems, presenting forward-looking opportunities.

    • Mentor junior team members and influence technical decisions to enable The Hartford's technology transformation.

  • Collaboration

    • Work closely with the Chief Technology Office, Enterprise Data Office, , Claims and Contact Center operations to deliver simple, outcome-driven solutions.

Required Qualifications:

  • Experience in AWS Cloud, CI/CD DevOps and exposure to IAC deployments and build quality code.

  • Minimum 4+ years of software development or data engineering experience.

  • 2+ years of operating production workloads in cloud infrastructure.

  • Proven experience with SDLC, Agile, and iterative deployment practices.

  • Expertise in Contact Center technologies (e.g., Contact Center, Workforce Management, Amazon Connect) and Voice Bots/Conversational AI, including delivery through Cloud Formation Templates and platform enablement using Infrastructure as Code (IaC).

  • Ability to communicate effectively at all organizational levels and influence leadership.

  • Ability to work independently in a lean, agile, and fast-paced environment.

  • Understanding of Serverless, Container, Observability; Cloud trail

Preferred Qualifications:

  • Experience with large-scale application and business process cloud re-imaging.

  • Exposure to cross-account code promotion best practices.

  • Knowledge of cloud security best practices, IAM, and regulatory compliance.

  • Practical application of DevSecOps and Agile methodologies.

  • Cloud certifications required (AWS, Azure, or GCP).

  • Familiarity with Voice Bot frameworks, NLP engines, and integration with Contact Center platforms.

Candidate must be authorized to work in the US without company sponsorship.The company will not support the STEM OPT I-983 Training Plan endorsement for this position.

This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our locations will have the expectation of working in an office 3 days a week (Tuesday through Thursday).

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$122,800 - $184,200

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

About Us|Our Culture|What It's Like to Work Here|Perks & Benefits

What The Hartford employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Hartford logo

About Hartford

Sourced by ZipRecruiter

Hartford Financial Services Group, widely recognized as The Hartford, is a renowned company based in Hartford, CT, US. Established in 1810, it has evolved into an industry leader in the insurance and financial services sector, proudly serving more than one million businesses in the US. The Hartford is committed to offering a gamut of insurance products that include homeowners, automobile, and business insurance as well as employee benefits and mutual funds. The company’s core values revolve around customer-focused innovations, diversity and inclusion, and ethical dealings that have earned them a customer-centric reputation. This shapes their mission which revolves around aiding their clients to overcome unforeseen obstacles and enhancing their wealth over time. Among the company's noted accomplishments is being consistently listed among the World's Most Ethical Companies, a testament to their unwavering commitment towards responsible business practices.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

Hartford, CT, US

Year founded

1810

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