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Remote Knowledge Base Writer Jobs in Springfield, MA

Sentara

IT Specialty Analyst (Epic) - Remote

MA · Remote

Possesses in-depth business / clinical and application knowledge and experience. Performs and ... Provides daily on-call support to the customer base for application-related issues. Works within a ...

The Hartford

Data & AI Delivery Lead

Hartford, CT · On-site +1

$156K - $234K/yr

Align delivery with technical design; leverage knowledge of modern data stacks (AWS, GCP, Snowflake ... Hybrid / Or Remote This role can have a Hybrid or Remote work schedule. Candidates who live near ...

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How much do remote knowledge base writer jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote knowledge base writer in Springfield, MA is $24.20, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $27.79 per hour, depending on experience, location, and employer.

What is a remote knowledge base writer?

A Remote Knowledge Base Writer is a professional who creates, edits, and maintains documentation and instructional content for a company’s knowledge base, all while working from a remote location. Their main goal is to make information easily accessible and understandable for users, customers, or internal teams. This role typically involves collaborating with subject matter experts, using content management systems, and ensuring that articles are accurate, clear, and up-to-date. Remote Knowledge Base Writers often work for tech companies, SaaS providers, or customer support teams that need comprehensive self-service resources.

How does a remote knowledge base writer typically collaborate with subject matter experts to ensure content accuracy?

Remote Knowledge Base Writers often work closely with subject matter experts (SMEs) through virtual meetings, emails, and collaboration tools to gather detailed and accurate information about products or services. They may schedule regular check-ins or request feedback on draft articles to ensure technical accuracy and clarity. Building strong communication and organizational skills is important, as coordinating across time zones and teams can be a challenge. This collaborative process not only improves the quality of documentation but also helps writers stay updated on product changes.

What are the key skills and qualifications needed to thrive as a remote knowledge base writer, and why are they important?

To thrive as a Remote Knowledge Base Writer, you need strong writing, editing, and research skills, typically supported by experience in technical writing or content creation. Familiarity with content management systems (CMS), knowledge base platforms such as Zendesk or Confluence, and basic HTML are often required. Attention to detail, self-motivation, and excellent communication skills are vital for producing clear, user-focused documentation while collaborating remotely. These abilities ensure the creation of accurate, accessible resources that enhance user experience and support organizational knowledge sharing.

What job categories do people searching Remote Knowledge Base Writer jobs in Springfield, MA look for?

The top searched job categories for Remote Knowledge Base Writer jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Remote Knowledge Base Writer jobs?

Cities near Springfield, MA with the most Remote Knowledge Base Writer job openings:

Remote Knowledge Base Writer jobs near you
Infographic showing various Remote Knowledge Base Writer job openings in Springfield, MA as of June 2026, with employment types broken down into 90% Full Time, 7% Part Time, and 3% Contract. Highlights an 41% Physical, 2% Hybrid, and 57% Remote job distribution, with an average salary of $50,343 per year, or $24.2 per hour.

IT Specialty Analyst (Epic) - Remote

Sentara

MA • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Sentara Health rating

6.7

Company rating: 6.7 out of 10

Based on 412 frontline employees who took The Breakroom Quiz

531st of 888 rated healthcare providers

Job description

City/State

Virginia Beach, VA

Work Shift

First (Days)

Overview:

Sentara is hiring an IT Specialty Analyst!

This position is fully remote.

Overview

The IT Specialty Analyst - Epic Inpatient is responsible for the day-to-day support, optimization, and advancement of Epic Inpatient clinical applications. This role partners closely with clinical leadership, providers, nursing, and operational stakeholders to ensure Epic Inpatient workflows effectively support patient care, safety, and operational efficiency.

Analyzes business / clinical needs, evaluate software releases and/or new products, and gives recommendations to optimize processes and decrease expenses. Possesses in-depth business / clinical and application knowledge and experience. Performs and documents workflow assessments to determine functional requirements for optimal utilization of applications. Develops system test plans and performs testing of software upgrades and patches. Maintains a record of test progress and test results. Responsible for problem, incident, and change management and service requests. Provides daily on-call support to the customer base for application-related issues. Works within a cross-functional team and with end-users to achieve application integration to meet business / clinical needs. Responsible for the communication of software issues, requirements, upgrades, and enhancements. Oversees smaller-sized projects or components of projects. Coordinates implementation or project planning around software application releases. Possesses a key certification(s) or other credential(s) which is determined central to the systems or applications supported.
An Experienced Professional applies practical knowledge of job areas typically obtained through advanced education and work experience.

Responsibilities typically include:

Works independently with general supervision.

Problems faced are difficult but typically not complex.

May influence others within the job area through explanation of facts, policies, and practices.

Key Responsibilities

  • Provide day-to-day support and optimization of Epic Inpatient clinical applications, including system builds, upgrades and enhancements
  • Analyze inpatient clinical and operational workflows to identify opportunities for optimization and improved patient care outcomes
  • Partner with clinicians, nursing leadership, and operational teams to gather requirements and translate clinical needs into Epic Inpatient solutions
  • Perform and document workflow assessments to determine functional and clinical requirements for optimal system utilization
  • Develop and execute system test plans for Epic Inpatient upgrades and enhancements; document test results and outcomes
  • Manage problem, incident, and change management processes related to inpatient clinical systems
  • Provide daily on-call support for inpatient application-related issues as required
  • Communicate system issues, enhancements, and workflow changes clearly to clinical and operational stakeholders.
Education

  • Bachelor's degree in Healthcare, Nursing, Clinical Informatics, Information Technology, or a related field preferred.
    OR

  • Experience in lieu of degree accepted:

    • 3+ years of relevant Epic Inpatient experience with a Bachelor's degree

    • 5+ years of relevant Epic Inpatient experience without a Bachelor's degree

Certification/Licensure
  • Certification in Epic Inpatient Clinical Documentation (Required)

or

  • Certification in Epic Inpatient Clinical Orders (Required)
Experience
  • 3+ years of experience supporting Epic Inpatient applications in a healthcare environment (Required)
  • Experience with Clinical decision support is a plus
  • Strong understanding of inpatient clinical workflows, including nursing, provider documentation, orders, and patient care processes
  • Experience in hospital and patient settings
  • Experience with Epic Inpatient builds, enhancements, and workflow optimization
  • Demonstrated experience with system testing, validation, and documentation

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is: 80, 204.80 -133,681.60. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Talroo-IT

Keywords: Epic Inpatient Clinical Documentation, Epic Inpatient Clinical Orders, Epic build experience, Epic workflows, inpatient clinical workflows, inpatient physician workflows, Epic Inpatient applications, build enhancements, workflow optimization, system builds, system upgrades, inpatient clinical applications

    Benefits: Caring For Your Family and Your Career
    Medical, Dental, Vision plans
    Adoption, Fertility and Surrogacy Reimbursement up to 10,000
    Paid Time Off and Sick Leave
    Paid Parental & Family Caregiver Leave
    Emergency Backup Care
    Long-Term, Short-Term Disability, and Critical Illness plans
    Life Insurance
    401k/403B with Employer Match
    Tuition Assistance - 5,250/year and discounted educational opportunities through Guild Education
    Student Debt Pay Down - 10,000
    Reimbursement for certifications and free access to complete CEUs and professional development
    Pet Insurance
    Legal Resources Plan
    Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.

    Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.


    In support of our mission "to improve health every day," this is a tobacco-free environment.

    For positions that are available as remote work, Sentara Health employs associates in the following states:

    Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

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