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Remote Email Chat Support Jobs in Springfield, MA

Finalsite

Marketing Coordinator

Glastonbury, CT · On-site +1

$35K - $65K/yr

SUMMARY OF THE ROLE The Marketing Coordinator will play a key role in supporting Finalsite ... LOCATION 100% Remote - Anywhere within the US RESPONSIBILITIES * Create and manage lead capture ...

Finalsite

Marketing Coordinator

Glastonbury, CT · Remote

$35K - $65K/yr

SUMMARY OF THE ROLE The Marketing Coordinator will play a key role in supporting Finalsite ... LOCATION 100% Remote - Anywhere within the US RESPONSIBILITIES * Create and manage lead capture ...

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$14

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$44

How much do remote email chat support jobs pay per hour?

As of May 31, 2026, the average hourly pay for remote email chat support in Springfield, MA is $25.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $28.27 per hour, depending on experience, location, and employer.

What is a Remote Email Chat Support job?

A Remote Email Chat Support job involves assisting customers through email and chat instead of phone calls. Responsibilities include responding to inquiries, troubleshooting issues, and providing guidance on products or services. Strong written communication skills, attention to detail, and the ability to multitask are essential for this role. Since it is remote, you'll need a reliable internet connection and the ability to work independently while following company guidelines.

What are the key skills and qualifications needed to thrive in the Remote Email Chat Support position, and why are they important?

To thrive as a Remote Email Chat Support professional, you need excellent written communication skills, attention to detail, and the ability to efficiently resolve customer queries. Proficiency with ticketing systems, CRM platforms, and chat/email management tools is typically beneficial, though formal certifications are not always required. Strong problem-solving abilities, patience, and the capacity to multitask set top performers apart in this role. These skills and qualities ensure that customers receive responsive, accurate, and empathetic support, which is crucial for customer satisfaction and retention.

What are the typical daily responsibilities for a Remote Email Chat Support role?

In a Remote Email Chat Support position, your main responsibilities include responding to customer inquiries through email and live chat, troubleshooting issues, and guiding customers toward solutions in a timely manner. You may also be expected to manage multiple conversations simultaneously, update customer records in CRM systems, and escalate complex issues to higher-level support when necessary. Regular communication with team leads and participation in virtual meetings or training sessions are also common. This role is best suited to individuals who thrive in a fast-paced, digital work environment and enjoy helping customers resolve their concerns efficiently.
More about Remote Email Chat Support jobs
What are popular job titles related to Remote Email Chat Support jobs in Springfield, MA? For Remote Email Chat Support jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Remote Email Chat Support jobs in Springfield, MA look for? The top searched job categories for Remote Email Chat Support jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Remote Email Chat Support jobs? Cities near Springfield, MA with the most Remote Email Chat Support job openings:
Remote Email Chat Support jobs near you
Infographic showing various Remote Email Chat Support job openings in Springfield, MA as of May 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% Remote job distribution, with an average salary of $53,990 per year, or $26 per hour.

Logistics Coordinator Freight Dispatch Experience (Remote)

Optimal Dispatch Service LLC

Hartford, CT • Remote

$20 - $26.50/hr

Full-time

Posted 15 days ago

Job description

Logistics Coordinator Freight Dispatch Experience

Location: United States (Remote / Nationwide)
Position Type: Full-Time / Contract

Overview

We are hiring a Logistics Coordinator with freight dispatch experience to support and manage freight operations across multiple regions. This role is ideal for individuals who can balance operational planning, shipment coordination, and driver communication. Candidates may have experience in freight dispatch, trucking operations, logistics administration, or related fields.

The role emphasizes efficient coordination, documentation accuracy, and proactive problem-solving, ensuring that freight moves smoothly and schedules are maintained.

Responsibilities

  • Plan and manage freight shipments across assigned routes

  • Coordinate with drivers, brokers, and internal teams to ensure timely deliveries

  • Maintain accurate shipment records and operational documentation

  • Support routing decisions, freight scheduling, and logistics planning

  • Monitor shipment progress and resolve issues as they arise

  • Assist with process improvements for operational efficiency

Ideal Candidate

  • Experience in freight dispatch, logistics, or transportation coordination preferred

  • Strong organizational skills and ability to manage multiple shipments simultaneously

  • Excellent communication and interpersonal skills

  • Comfortable working remotely and collaborating with distributed teams

  • Ability to adapt to changing priorities and handle problem-solving independently

Communication Notice

Candidates submitting an application may receive follow-up contact related to the hiring process. Communication may include email, text messages, or phone calls regarding position details, interview scheduling, or operational updates. Applicants may decline further communication at any stage if they do not wish to proceed.