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Remote Email Chat Support Jobs in Oregon (NOW HIRING)

Remotetravelcareers

Trip Customer Care

Portland, OR · Remote

$17 - $23/hr

Provide clear and friendly support through phone, email, or chat. * Answer basic travel questions ... Remote -- Full-time or Part-time Benefits: * Flexible schedule opportunities * Work from home

ABC Legal Services

Court Support Specialist

OR · On-site +1

$15/hr

The Court Support team works with courts all throughout the country to ensure that upwards of 100 ... Communicate accurately and professionally through remote voice calls and emails with a positive ...

American Logistics Authority

$1.8K - $3.5K/wk

Comfortable using basic computer tools (email, spreadsheets, chat apps) * Self-motivated with ... 100% remote work * Flexible hours * Career growth opportunities in the logistics industry

American Logistics Authority

$1.8K - $3.5K/wk

Comfortable using basic computer tools (email, spreadsheets, chat apps) * Self-motivated with ... 100% remote work * Flexible hours * Career growth opportunities in the logistics industry

SpotMe

Technical Support Engineer (US - Remote)

OR · On-site +1

The Technical Support Engineer is the first line of defense and the first line of delight for our ... Successfully manage 200+ real customer conversations across live chat and ticketing * Demonstrate ...

Fullmer Excavation

Customer Service Representative

OR · Remote

$15 - $20.50/hr

As a Remote Customer Service Representative, you will engage with customers through various channels including phone, email, and live chat, ensuring timely and effective communication. Your ability ...

SolarWinds

Federal Premium Support Specialist

OR · On-site +1

... via phone, email, and remote sessions. * Interacting with customers at all levels, with ... Managing and working support tickets per industry best practices utilizing existing CRM systems.

NICE

Technical Account Manager

OR · On-site +1

Interaction with customers will be done via phone, email, chat and WebEx, with face to face ... The TAM will work both independently and in concert with Sales, Technical Support, Professional ...

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All JobsEmail Chat Support JobsRemote Email Chat Support JobsRemote Email Chat Support Jobs in Oregon

Remote Email Chat Support information

See Oregon salary details

$15

$27

$47

How much do remote email chat support jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for remote email chat support in Oregon is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $20.34 and $30.00 per hour, depending on experience, location, and employer.

What is a remote email chat support?

A Remote Email Chat Support job involves assisting customers through email and chat instead of phone calls. Responsibilities include responding to inquiries, troubleshooting issues, and providing guidance on products or services. Strong written communication skills, attention to detail, and the ability to multitask are essential for this role. Since it is remote, you'll need a reliable internet connection and the ability to work independently while following company guidelines.

What does a remote email chat support do?

In a Remote Email Chat Support position, your main responsibilities include responding to customer inquiries through email and live chat, troubleshooting issues, and guiding customers toward solutions in a timely manner. You may also be expected to manage multiple conversations simultaneously, update customer records in CRM systems, and escalate complex issues to higher-level support when necessary. Regular communication with team leads and participation in virtual meetings or training sessions are also common. This role is best suited to individuals who thrive in a fast-paced, digital work environment and enjoy helping customers resolve their concerns efficiently.

What are the key skills and qualifications needed to thrive in remote email chat support?

To thrive as a Remote Email Chat Support professional, you need excellent written communication skills, attention to detail, and the ability to efficiently resolve customer queries. Proficiency with ticketing systems, CRM platforms, and chat/email management tools is typically beneficial, though formal certifications are not always required. Strong problem-solving abilities, patience, and the capacity to multitask set top performers apart in this role. These skills and qualities ensure that customers receive responsive, accurate, and empathetic support, which is crucial for customer satisfaction and retention.

What are popular job titles related to Remote Email Chat Support jobs in Oregon?

For Remote Email Chat Support jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Remote Email Chat Support jobs in Oregon look for?

The top searched job categories for Remote Email Chat Support jobs in Oregon are:

What cities in Oregon are hiring for Remote Email Chat Support jobs?

Cities in Oregon with the most Remote Email Chat Support job openings:

Remote Email Chat Support jobs near you
Infographic showing various Remote Email Chat Support job openings in Oregon as of September 2026, with employment types broken down into 70% Full Time, 25% Part Time, and 5% Contract. Highlights an 100% Remote job distribution, with an average salary of $57,283 per year, or $27.5 per hour.

Federal Premium Support Specialist - Remote

OR • On-site, Remote

SolarWinds
See more jobs at SolarWindsexternal

Full-time

Re-posted 16 days ago

Key responsibilities

  • Respond to and troubleshoot customer issues via phone, email, and remote sessions.

  • Manage support tickets and coordinate with advanced support teams to resolve technical problems.

  • Contribute to and maintain the knowledge base by authoring and editing articles.

SolarWinds rating

7.8

Company rating: 7.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Your Role:

We are seeking a Technical Support Engineer to join our US Federal Premium Support team! This role is fully remote and will be part of the team supporting Federal US-Based customers. Team members are encouraged to take the time to provide customers with their full attention by carefully listening to and observing their needs. Demonstrate that they care by consistently being friendly and approachable. Exhibiting consideration for their time by listening emphatically, asking questions, and recommending solutions based on their described needs and objectives. All to ensure customer expectations are exceeded.

Your Impact:

  • The Technical support engineer is the front-line "trusted advisor" for SolarWinds product users, a key contributor to the customer experience through resolving customer issues, educating customer product functionalities, optimizing their monitoring capabilities, and building a knowledge-based library.
  • Effectively demonstrate the ability to discuss and handle CUI in a GCC High enclave.
  • Responding to and/or initiating technical troubleshooting sessions with customers - via phone, email, and remote sessions.
  • Interacting with customers at all levels, with demonstrated ability to communicate with the very basic user to the technically advanced (Network Administrators, System Administrators).
  • Managing and working support tickets per industry best practices utilizing existing CRM systems.
  • Effectively communicating technical information to non-technical customers.
  • Coordinating the resolution of technical issues with Advanced Support Teams and escalating issues per pre-established guidelines.
  • Contributing to our Knowledgebase (author and edit knowledge base articles).
  • Maintaining working lab systems to facilitate reproduction of customer issues.
  • Obtain and maintain SolarWinds Certified Professional (SCP) certifications.
  • This is a fantastic opportunity to get in at the ground level of an international powerhouse. APPLY Today to secure your chance for a new career with many advancement opportunities.

Your Experience:

  • United States citizenship required.
  • Ability to obtain and maintain a United States government security clearance is required.
  • Bachelor's degree in computer science or equivalent education and/or work experience
  • Knowledge of common network services like DNS, Web Servers (IIS, Apache), FTP Servers, Email Servers, and Database Systems Administration
  • Experience in high availability system configuration, troubleshooting, and performance optimization.
  • Strong verbal and written communication skills with experience detailing technical solutions to administrators, end-users, and leadership.
  • Troubleshooting experience (PC hardware/software, browsers, etc.)
  • Understanding of networking protocols TCP/IP, SMTP, FTP, HTTP, SNMP, Syslog, SSH, etc.
  • Professional certifications are a plus: Network+, CCENT, CCNA, MCSE, etc.
  • Experience with SolarWinds or other related technologies (Nagios, Prometheus, etc.) a plus.
  • Solid understanding of Microsoft Windows Server OS administration and troubleshooting.

What SolarWinds employees say

Pay

Hours and flexibility

Workplace

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