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Remote Director Patient Experience Jobs in Rochester, NY

ShiftHop LLC

Director of Operations

Rochester, NY · Remote

$85K - $135K/yr

This is a remote position with a residency requirement of Rochester, New York. The ideal candidate ... Bachelor's degree or equivalent experience as listed above, plus HS Diploma * Positive attitude ...

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All JobsPatient Experience JobsRemote Director Patient Experience JobsRemote Director Patient Experience Jobs in Rochester, NY

Remote Director Patient Experience information

See Rochester, NY salary details

$33.1K

$119.6K

$171.7K

How much do remote director patient experience jobs pay per year?

As of Sep 4, 2026, the average yearly pay for remote director patient experience in Rochester, NY is $119,637.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,700.00 and $144,100.00 per year, depending on experience, location, and employer.

What does a remote director patient experience do?

A Remote Director of Patient Experience oversees strategies and initiatives to enhance patient satisfaction and care quality, often working from a remote location. They analyze patient feedback, develop training programs for staff, and implement policies to improve the overall patient journey. This role collaborates with various departments to ensure healthcare services are patient-centered, compliant with regulations, and aligned with organizational goals. They also monitor key performance indicators and lead efforts to resolve patient concerns or complaints.

What are the key skills and qualifications needed to thrive as a remote director patient experience?

To excel as a Remote Director Patient Experience, you need expertise in healthcare administration, patient satisfaction strategies, and a background in nursing or health management, often supported by a relevant bachelor's or master's degree. Familiarity with patient feedback platforms, CRM systems, and quality improvement methodologies like Lean or Six Sigma is highly valued. Outstanding leadership, emotional intelligence, and the ability to communicate effectively across virtual teams are essential soft skills. These competencies are crucial to drive patient-centered initiatives, ensure high-quality experiences, and lead organizational change in a remote healthcare environment.

How does a remote director patient experience effectively lead and collaborate with multidisciplinary teams across different locations?

As a Remote Director of Patient Experience, you will regularly coordinate with diverse teams such as clinical staff, administrative personnel, and IT specialists, often spread across multiple sites. Effective communication is key, using virtual meeting platforms, collaborative tools, and regular check-ins to maintain alignment on patient experience initiatives. You'll set clear goals, monitor progress through data analytics, and foster a culture of empathy and excellence remotely. Building strong relationships and providing guidance despite the distance is both a challenge and a rewarding aspect of this role.

What is the difference between Remote Director Patient Experience vs Remote Patient Experience Manager?

AspectRemote Director Patient ExperienceRemote Patient Experience Manager
CredentialsBachelor's degree, healthcare or patient experience certificationsBachelor's degree, healthcare or patient experience certifications
Work EnvironmentStrategic leadership, overseeing patient experience initiativesOperational management, implementing patient experience programs
Employer & Industry UsageHospitals, healthcare systems, healthcare organizationsHospitals, clinics, healthcare providers
Search & Comparison IntentHigh-level leadership roles in patient experienceOperational roles focused on patient experience management

The Remote Director Patient Experience typically holds a strategic leadership role, overseeing overall patient experience initiatives, while the Remote Patient Experience Manager focuses on implementing and managing specific programs. Both roles require healthcare knowledge and certifications, but the director role involves higher-level decision-making and strategy development.

What are popular job titles related to Remote Director Patient Experience jobs in Rochester, NY?

For Remote Director Patient Experience jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Remote Director Patient Experience jobs in Rochester, NY look for?

The top searched job categories for Remote Director Patient Experience jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Remote Director Patient Experience jobs?

Cities near Rochester, NY with the most Remote Director Patient Experience job openings:

Remote Director Patient Experience jobs near you

Licensed Clinical Social Worker (LCSW) - Remote Position at Calvert Youth Behavioral Center

Calvert Youth Behavioral Center

North Greece, NY • Remote

$85K - $105K/yr

Full-time

Medical, Dental, Vision

Posted 17 days ago

Job description

Position Overview

Calvert Youth Behavioral Center is seeking a dedicated and compassionate Licensed Clinical Social Worker (LCSW) for a full-time remote position. As a vital member of our mental health team, you will focus on delivering high-quality therapy and support to individuals coping with various mental health challenges. Your role will not only involve direct patient care but also contribute to the continuous improvement of our therapeutic practices and outcomes.

About the Organization

Located in North Greece, New York, Calvert Youth Behavioral Center is committed to providing premier mental health services to our community. Our organization prides itself on fostering a supportive environment that encourages both professional development and personal growth. We emphasize a culture of collaboration, allowing staff members to share insights and develop treatment strategies that are comprehensive and effective.

Work Environment

This position is fully remote, offering you the flexibility to create a personalized workspace that meets your needs. Despite the virtual nature of this role, you will be an integral part of our multidisciplinary team, engaging with colleagues through regular video conferences and collaboration tools. Our commitment to leveraging cutting-edge technology ensures you have access to the resources necessary to perform your duties effectively, while also maintaining a strong sense of teamwork and community spirit.

Key Responsibilities
  • Conduct thorough assessments of patients to understand their unique mental health needs and develop tailored treatment plans.
  • Implement evidence-based therapeutic interventions designed to promote healing and recovery, adapting strategies as necessary based on patient progress.
  • Maintain precise and confidential clinical records, ensuring compliance with state regulations and organizational policies.
  • Collaborate with a multidisciplinary treatment team, including psychiatrists, psychologists, and support staff, to provide holistic care for clients.
  • Educate patients and their families about mental health conditions, treatment options, and coping strategies to empower them throughout their recovery journey.
  • Stay abreast of the latest research in mental health care and integrate new findings into practice to enhance client outcomes.
Patient Population / Client Focus

You will primarily work with a diverse group of clients, including children, adolescents, and families facing a range of mental health issues. Your role as an LCSW will involve understanding and addressing the complexities of each client’s situation while utilizing solution-focused techniques to expedite their healing process. Your ability to build rapport and trust will be essential in fostering an environment conducive to open dialogue and effective therapy.

Qualifications
  • A Master’s degree in Social Work from an accredited institution.
  • A valid LCSW license in the state of New York.
  • A minimum of three years of clinical experience working in psychotherapy, demonstrating expertise in a community mental health setting.
  • Strong proficiency in solution-based psychotherapy interventions and an understanding of various therapeutic modalities.
  • Exceptional communication and problem-solving skills, with an emphasis on working collaboratively within a team environment.
Preferred Experience

While not mandatory, candidates with experience in trauma-informed care, children and adolescent therapy, or crisis intervention will be highly regarded. Additional certifications in areas such as CBT, DBT, or family therapy will enhance your candidacy.

Compensation and Benefits

Calvert Youth Behavioral Center offers a competitive annual salary ranging from $85,000 to $105,000, coupled with a generous sign-on bonus for qualified applicants. In addition, we provide a comprehensive benefits package that includes:

  • Medical, dental, and vision insurance to ensure you and your family maintain optimal health.
  • Life and disability insurance for peace of mind regarding your personal and professional responsibilities.
  • Malpractice insurance coverage to protect you in your clinical practice.
  • Access to an employee assistance program for mental health support, ensuring you prioritize your well-being.
  • Professional liability insurance to provide additional security as you engage with clients.
Career Growth Opportunities

At Calvert Youth Behavioral Center, we prioritize the professional growth of our employees. You will have access to ongoing training and development programs, as well as opportunities for mentorship and leadership roles within the organization. We believe in promoting from within and supporting your aspirations for advancement in the field of social work.

Why Join Our Team

Joining Calvert Youth Behavioral Center means becoming part of a team that genuinely cares about its members and the community it serves. You will have the unique opportunity to make a meaningful impact in the lives of those struggling with mental health challenges. Our collaborative environment and unwavering commitment to high-quality care will empower you to succeed and thrive professionally.

Application Information

If you are ready to embark on a rewarding career where you can bring about positive change to individuals' lives, we encourage you to apply today. Please submit your resume along with a cover letter detailing your experience and passion for mental health care. We look forward to welcoming you to our dedicated team!

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