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Remote Director Patient Experience Jobs in Rochester, NY

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Remote Director Patient Experience information

See Rochester, NY salary details

$33.1K

$119.6K

$171.7K

How much do remote director patient experience jobs pay per year?

As of Sep 5, 2026, the average yearly pay for remote director patient experience in Rochester, NY is $119,637.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,700.00 and $144,100.00 per year, depending on experience, location, and employer.

What does a remote director patient experience do?

A Remote Director of Patient Experience oversees strategies and initiatives to enhance patient satisfaction and care quality, often working from a remote location. They analyze patient feedback, develop training programs for staff, and implement policies to improve the overall patient journey. This role collaborates with various departments to ensure healthcare services are patient-centered, compliant with regulations, and aligned with organizational goals. They also monitor key performance indicators and lead efforts to resolve patient concerns or complaints.

What are the key skills and qualifications needed to thrive as a remote director patient experience?

To excel as a Remote Director Patient Experience, you need expertise in healthcare administration, patient satisfaction strategies, and a background in nursing or health management, often supported by a relevant bachelor's or master's degree. Familiarity with patient feedback platforms, CRM systems, and quality improvement methodologies like Lean or Six Sigma is highly valued. Outstanding leadership, emotional intelligence, and the ability to communicate effectively across virtual teams are essential soft skills. These competencies are crucial to drive patient-centered initiatives, ensure high-quality experiences, and lead organizational change in a remote healthcare environment.

How does a remote director patient experience effectively lead and collaborate with multidisciplinary teams across different locations?

As a Remote Director of Patient Experience, you will regularly coordinate with diverse teams such as clinical staff, administrative personnel, and IT specialists, often spread across multiple sites. Effective communication is key, using virtual meeting platforms, collaborative tools, and regular check-ins to maintain alignment on patient experience initiatives. You'll set clear goals, monitor progress through data analytics, and foster a culture of empathy and excellence remotely. Building strong relationships and providing guidance despite the distance is both a challenge and a rewarding aspect of this role.

What is the difference between Remote Director Patient Experience vs Remote Patient Experience Manager?

AspectRemote Director Patient ExperienceRemote Patient Experience Manager
CredentialsBachelor's degree, healthcare or patient experience certificationsBachelor's degree, healthcare or patient experience certifications
Work EnvironmentStrategic leadership, overseeing patient experience initiativesOperational management, implementing patient experience programs
Employer & Industry UsageHospitals, healthcare systems, healthcare organizationsHospitals, clinics, healthcare providers
Search & Comparison IntentHigh-level leadership roles in patient experienceOperational roles focused on patient experience management

The Remote Director Patient Experience typically holds a strategic leadership role, overseeing overall patient experience initiatives, while the Remote Patient Experience Manager focuses on implementing and managing specific programs. Both roles require healthcare knowledge and certifications, but the director role involves higher-level decision-making and strategy development.

What are popular job titles related to Remote Director Patient Experience jobs in Rochester, NY?

For Remote Director Patient Experience jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Remote Director Patient Experience jobs in Rochester, NY look for?

The top searched job categories for Remote Director Patient Experience jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Remote Director Patient Experience jobs?

Cities near Rochester, NY with the most Remote Director Patient Experience job openings:

Remote Director Patient Experience jobs near you

Licensed Mental Health Counselor (LMHC) - Remote Position at Journey Behavioral and Skills, Inc.

Journey Behavioral and Skills, Inc.

Rochester, NY • Remote

Full-time

PTO

Posted 17 days ago

Key responsibilities

  • Conduct comprehensive assessments and develop tailored treatment plans in collaboration with clients and multidisciplinary teams.

  • Provide crisis intervention and develop prevention strategies, including behavioral guidelines and risk assessments.

  • Ensure all documentation meets regulatory requirements and is submitted in a timely manner.

Job description

Position Overview

Journey Behavioral and Skills, Inc. is seeking a dedicated Licensed Mental Health Counselor (LMHC) for a full-time remote position. The successful candidate will play a crucial role in supporting individuals on their journey to emotional wellness and recovery. With a focus on personalized care, the LMHC will conduct assessments, develop treatment plans, and engage in therapeutic processes that empower clients to lead fulfilling lives.

About the Organization

Journey Behavioral and Skills, Inc. is committed to providing comprehensive mental health services that encapsulate emotional health and wellness, substance abuse recovery, and support for those facing developmental disabilities and acquired brain injuries. Our organization is built on the principles of respect, integrity, and compassion, ensuring a client-centered approach that emphasizes independence, community engagement, wellness, and sustained recovery.

Work Environment

This role is entirely remote, allowing for flexibility and a conducive work-life balance. As part of a nationally recognized telehealth facility, you will join a collaborative and supportive team devoted to enhancing client outcomes through innovative practices and evidence-based approaches. We value your commitment and provide opportunities for professional development within a nurturing team setting.

Key Responsibilities
  • Conduct comprehensive assessments and develop tailored treatment plans in collaboration with clients and multidisciplinary teams.
  • Provide crisis intervention and develop prevention strategies, including behavioral guidelines and risk assessments.
  • Utilize evidence-based screening tools as dictated by evolving clinical protocols.
  • Ensure all documentation meets regulatory requirements and is submitted in a timely manner.
  • Actively participate in licensing and accreditation processes to maintain compliance and high standards of care.
  • Develop and maintain open communication with external service providers, community partners, and state agencies.
  • Identify and forge relationships with potential partners to expand service offerings and secure funding opportunities.
  • Pursue continuous professional development through attendance at workshops, conferences, and community meetings relevant to your expertise.
  • Promote and embody the organization's values and mission in all professional interactions.
  • Carry out additional responsibilities as assigned by the Clinic Director.
Patient Population / Client Focus

Your work at Journey will primarily focus on helping diverse populations, including individuals grappling with mental health challenges, substance use disorders, developmental disabilities, and individuals recovering from brain injuries. By employing a person-centered approach, you will empower clients to actively participate in their treatment, thereby enhancing their overall well-being and quality of life.

Qualifications
  • A Master’s Degree in a behavioral health field is mandatory.
  • Possession of a valid independent LMHC license as validated by the New York State Board.
  • Demonstrated ability to maintain accurate clinical records and prepare insightful reports.
  • Strong collaboration skills to work effectively within an interdisciplinary team.
  • Exceptional communication abilities to express ideas clearly and constructively.
  • Capability to exercise sound judgment and make independent decisions based on clinical expertise.
Preferred Experience
  • Previous experience in a telehealth setting is highly desirable.
  • Familiarity with evidence-based practices in mental health counseling.
  • Experience working with diverse populations, including those facing significant life challenges.
  • Demonstrated success in developing relationships with community service providers and agencies.
Compensation and Benefits

The position offers a competitive annual salary ranging from USD 90,000 to 105,000 based on experience and qualifications. In addition to a robust salary, employees will benefit from:

  • Productivity bonuses that reward exceptional performance.
  • Access to professional development programs and continued education opportunities.
  • Supervision and mentorship to support clinical growth.
  • A flexible scheduling framework that encourages work-life balance.
  • Generous paid time off (PTO) and sick leave benefits.
  • Dependent care accounts to assist with childcare expenses.
  • A rewarding hire-on bonus upon joining our team.
Career Growth Opportunities

At Journey Behavioral and Skills, Inc., we are invested in your professional trajectory. We encourage our counselors to pursue advancement opportunities within the organization. Through mentorship programs and regular training sessions, we support your aspirations in specialized areas of mental health care and leadership positions within our organization.

Why Join Our Team

By becoming a member of Journey Behavioral and Skills, Inc., you are joining a team that is genuinely dedicated to making a difference in people's lives. You will have the opportunity to build meaningful connections with clients and colleagues within a flexible and inclusive environment. Experience the satisfaction of contributing to a mission-driven organization focused on compassion, respect, and personal growth.

Application Information

If you are a qualified mental health professional seeking a rewarding career with opportunities for impact and growth, we invite you to apply. Please submit your resume and cover letter to join our dedicated team at Journey Behavioral and Skills, Inc. We look forward to welcoming you aboard!

Apply