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Remote Director Hotel Operations Jobs in Rochester, NY

ShiftHop LLC

Director of Operations

Rochester, NY · Remote

$85K - $135K/yr

This is a remote position with a residency requirement of Rochester, New York. The ideal candidate ... As the Director of Operations, you will: * Work to implement staff training and compliance ...

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All JobsHotel Operations JobsRemote Director Hotel Operations JobsRemote Director Hotel Operations Jobs in Rochester, NY

Remote Director Hotel Operations information

See Rochester, NY salary details

$44.4K

$95.5K

$135.7K

How much do remote director hotel operations jobs pay per year?

As of Sep 12, 2026, the average yearly pay for remote director hotel operations in Rochester, NY is $95,457.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,500.00 and $115,400.00 per year, depending on experience, location, and employer.

What does a remote director of hotel operations do?

A Remote Director of Hotel Operations oversees the daily management and strategic planning of hotel properties from a remote location. Their responsibilities include supervising hotel managers, ensuring guest satisfaction, setting budgets, optimizing operational efficiency, and maintaining quality standards across multiple locations. They use technology to communicate with onsite teams, monitor performance metrics, and implement company policies to achieve business goals. This role requires strong leadership, multitasking abilities, and deep knowledge of the hospitality industry.

What key skills and qualifications are needed to thrive as a remote director of hotel operations?

To thrive as a Remote Director of Hotel Operations, you need extensive experience in hospitality management, financial acumen, and a relevant degree such as in hospitality or business administration. Familiarity with property management systems (PMS), revenue management software, and remote team collaboration tools is typically required. Exceptional leadership, communication, and problem-solving skills help you effectively manage diverse teams and guest expectations from afar. These skills and qualifications are crucial for maintaining operational excellence, guest satisfaction, and profitability across multiple hotel properties remotely.

What are some common challenges faced by a remote director of hotel operations and how can they be effectively addressed?

A Remote Director of Hotel Operations often encounters challenges such as maintaining consistent communication across multiple hotel locations and ensuring operational standards are met without being onsite. Effective strategies include implementing robust digital communication tools, scheduling regular video conferences with onsite managers, and using centralized property management systems to monitor performance. Building strong relationships with local teams and fostering a culture of accountability also help in overcoming the distance barrier. Additionally, setting clear expectations and providing ongoing remote training can ensure alignment and high service quality across all properties.

What is the difference between Remote Director Hotel Operations vs Remote Hotel Manager?

AspectRemote Director Hotel OperationsRemote Hotel Manager
CredentialsTypically requires extensive hospitality management experience and advanced certificationsRequires hospitality experience, often with a focus on management certifications
Work EnvironmentOversees multiple properties or regions remotely, strategic focusManages daily hotel operations remotely, more hands-on
Employer & Industry UsageUsed by hotel chains and management companies for regional oversightUsed by hotels and resorts for operational management
Search & Comparison IntentPeople compare strategic leadership roles in hotel operationsPeople look for operational management roles in hotels

The Remote Director Hotel Operations focuses on strategic oversight and managing multiple properties remotely, requiring higher-level experience and certifications. In contrast, the Remote Hotel Manager handles daily hotel operations remotely, often with more direct involvement. Both roles are essential in the hospitality industry but differ mainly in scope and responsibilities.

What are popular job titles related to Remote Director Hotel Operations jobs in Rochester, NY?

For Remote Director Hotel Operations jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Remote Director Hotel Operations jobs in Rochester, NY look for?

The top searched job categories for Remote Director Hotel Operations jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Remote Director Hotel Operations jobs?

Cities near Rochester, NY with the most Remote Director Hotel Operations job openings:

Remote Director Hotel Operations jobs near you
Infographic showing various Remote Director Hotel Operations job openings in Rochester, NY as of July 2026, with employment types broken down into 86% Full Time, 10% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $95,457 per year, or $45.9 per hour.

Operations Director (Remote - US Base)

Rochester, NY • Remote

Sutherland
See more jobs at Sutherlandexternal

Full-time

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Manage daily operations and long-term projects for the specific unit.

  • Hire, train, supervise department staff, managers, and coordinators, and set performance goals.

  • Partner with executive leadership to design, budget, and execute organizational goals and growth initiatives.

Job description

Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as a service" model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

Job Description

Sutherland is seeking a talented, strategic Operations Director to lead one of our rapidly expanding educational technology programs. We are a group of driven, supportive individuals dedicated to innovation and excellence. If you are looking to build a fulfilling career and possess the leadership expertise to accelerate our success, we want to work with you!

In this role, you will champion large-scale Business Process Outsourcing (BPO) and client programs, ensuring seamless execution and strategic alignment

Department Leadership: Manage daily operations and long-term projects for your specific unit.

Team Management: Hire, train, and supervise department staff, managers, and coordinators. Set clear performance goals.

Strategic Planning: Partner with executive leadership to design, budget, and execute organizational goals and growth initiatives.

Cross-Functional Collaboration: Work with other departments to streamline scholarship processing, family outreach, and system improvements.

Compliance & Reporting: Ensure all program or financial operations follow state laws, contractual obligations, and internal policies.

Qualifications

Our most successful candidates will have:

  • Education: Bachelor's degree in a relevant field.
  • Experience: 10+ years of progressive service delivery or Business Process Outsourcing (BPO) leadership experience, specifically in senior management roles overseeing large-scale programs with over 150+ headcount across multiple geographies or at the Director level.
  • Domain Expertise: Prior background in the educational technology (EdTech) sector is highly preferred.
  • Remote Leadership: Proven ability to effectively manage, mentor, and drive accountability with frontline managers in a distributed or remote environment.
  • Budget & Finance: Strong financial acumen with verified success in building strategic financial plans, auditing expense reports, and implementing cost-optimization strategies that deliver business savings.
  • Core Skills: Outstanding verbal and written communication abilities combined with decisive, data-driven decision-making and strong leadership traits.
Additional Information

All your information will be kept confidential according to EEO guidelines.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

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