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Remote Death Claims Jobs in Indiana (NOW HIRING)

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Remote Death Claims information

What are remote death claims?

Remote death claims refer to the process of filing and managing life insurance claims for a policyholder's death entirely through digital or virtual means, rather than in person at an office. Professionals handling remote death claims assist beneficiaries by collecting necessary documentation, verifying information, and processing the claim using online platforms, phone calls, or video conferencing. This approach streamlines the claims process, making it more accessible and convenient for beneficiaries, especially those who may be unable to travel or visit an office.

What are the key skills and qualifications needed to thrive as a remote death claims specialist, and why are they important?

To thrive as a Remote Death Claims Specialist, you need a strong understanding of insurance policies, claims processing, and regulatory compliance, often supported by experience in insurance or a related field. Proficiency with claims management software, digital documentation tools, and secure communication platforms is typically required. Attention to detail, empathy, and strong written communication skills are crucial for accurately handling sensitive claims and supporting grieving clients. These skills ensure efficient, compassionate, and compliant resolution of death claims in a remote work environment.

What are some common challenges faced by professionals working in remote death claims roles, and how can they be managed?

Professionals in remote death claims often face challenges such as verifying documentation authenticity, ensuring sensitive communication with beneficiaries, and coordinating with various parties like funeral homes or legal representatives—all without in-person contact. Managing these challenges typically involves strong attention to detail, secure digital processes, and clear, empathetic communication skills. Companies often provide robust training and secure platforms to help remote claims specialists navigate these complexities while maintaining compliance and providing support to grieving families.

What is the difference between Remote Death Claims vs Remote Claims Adjuster?

AspectRemote Death ClaimsRemote Claims Adjuster
CredentialsInsurance licensing, death benefit knowledgeInsurance licensing, claims processing skills
Work EnvironmentHome-based, insurance company or third-partyHome-based, insurance or claims company
Industry UsageLife insurance, death benefit processingProperty, casualty, or life insurance claims
Search IntentHandling death benefit claims remotelyProcessing various insurance claims remotely

Remote Death Claims specialists focus specifically on processing death benefit claims within the insurance industry, requiring specialized knowledge of life insurance policies. Remote Claims Adjusters handle a broader range of insurance claims, including property, casualty, and life insurance, often requiring a wider set of credentials. Both roles are home-based and involve remote work for insurance companies, but their core responsibilities and industry focus differ.

What are the most commonly searched types of Death Claims jobs in Indiana?

The most popular types of Death Claims jobs in Indiana are:

What are popular job titles related to Remote Death Claims jobs in Indiana?

For Remote Death Claims jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Remote Death Claims jobs in Indiana look for?

The top searched job categories for Remote Death Claims jobs in Indiana are:

What cities in Indiana are hiring for Remote Death Claims jobs?

Cities in Indiana with the most Remote Death Claims job openings:

Remote Death Claims jobs near you

Claims Examiner- Individual Life Death Claims (experience required)

OneAmerica

Indianapolis, IN • On-site, Remote

$21.63 - $36.06/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

OneAmerica Financial rating

8.4

Company rating: 8.4 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship.  We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together.  Come be a part of this journey with us as we champion lives!

The Individual Life Claims Examiner is responsible for helping our customers maintain a sense of security by independently and effectively managing an assigned caseload of claims, in a fair and ethical manner and within all requirements and service standards.

Job Summary

Responsible for helping our customers maintain a sense of security by independently and effectively managing an assigned caseload of claims, in a fair and ethical manner and within all requirements and service standards.

Individual Life Claims Associate is responsible for:

  • Reviewing and processing Individual Life Death Claims
  • Clearing outstanding accounting
  • Clearing up eligibility issues
  • Performing adjustments
  • Level II Associates may train, mentor, and audit less experienced associates.
  • Level II Associates may work with escalating claim issues with minimal leadership consultation including taking on escalated calls

Primary duties may include, but are not limited to:

  • Customer Experience and support 40%
    • Effectively, accurately and timely communicate/collaborate with internal and external customers in accordance customer service protocols.
    • Independently investigate, collect, examine information to determine claim direction to make accurate, impartial claim determinations based on facts, policies, regulations, and department procedures, for claims including those of a complex nature.
    • Appropriately and independently use problem solving measures and discretion to investigate claims by utilizing appropriate investigative tools.
    • Correctly calculates and processes claim benefit payments due within authority level.
    • Prepares quality communication to agents, policy owners, insureds, beneficiaries, policyholders, medical providers, or other customer and business relationship parties.
    • Identify, understand, and appropriately refer matters to legal counsel or escalates claim issues with minimal leadership consultation.
  • Performance and Service expectations: 50%
    • Maintains or exceeds departmental deadlines, requirements, service, accuracy, timeliness, and performance standards. Completes correct accounting transactions and clearing according to departmental procedures.
  • Process Improvement 10%
    • Demonstrate EWA and support of the OneAmerica Ways.

Required Work Experience:

  • Minimum 3-5 years experience managing life death claims required
  • Experience interpreting policy language; training experience helpful
  • Strong written and verbal communication skills
  • Experience working with Microsoft Office applications

Required Education and/or Certifications:

  • High School Diploma or GED. Bachelor's Degree preferred in Business Management, Operations Management, Statistics, or Insurance. 

Recommended Education and/or Certifications

  • LOMA

    We are currently seeking Level I & II Representative experience.

        #LI-SC1

        Salary Band: 3B

        This selected candidate will be expected to work hybrid in Indianapolis, IN but we may consider remote associates who are not local to Indianapolis, IN. The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team building and collaboration.

        Consistent with applicable pay transparency laws, we disclose the compensation range for this position: $21.63 - 36.06 hourly. Actual compensation will be determined by factors such as education, experience, geographical location, and other job-related factors permitted by law. In addition to base pay, this role is eligible for an annual incentive program.

        We offer a comprehensive total rewards package designed to support you both at work and at home. Fulltime and parttime associates working 30 or more hours per week are generally eligible for benefits, including but not limited to:

        • Medical & prescription, dental, vision insurance
        • Health Savings Account & Flexible Spending Accounts
        • Paid Time Off
        • 10 weeks 100% paid parental leave (after completing 12 months of employment)
        • 401(k) Plan with company match
        • Pension Plan
        • Company paid life & disability insurance
        • Wellness Program & Company paid employee assistance program
        • Clinic access subject to location* (*Indianapolis, Charlotte, Cincinnati)

        If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York.

        Selected employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. 

        Disclaimer:  American United Life Insurance Company (“OneAmerica Financial”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, or any other legally recognized protected basis under federal, state, or local law.

        For all positions:

        Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.

        To learn more about our products, services, and the companies of OneAmerica Financial, visit oneamerica.com/companies.

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