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Remote Customer Support Jobs in Rochester, NY (NOW HIRING)

Mindex

Engineering Lead - Remote

Rochester, NY · On-site +1

$105K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... customers * Foster a collaborative engineering culture that encourages accountability, shared ... Partner with Product, UX, QA, Support, CloudOps, and other engineering teams to prioritize work ...

Mindex

Engineering Lead - Remote

Rochester, NY · Remote

$105K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... customers * Foster a collaborative engineering culture that encourages accountability, shared ... Partner with Product, UX, QA, Support, CloudOps, and other engineering teams to prioritize work ...

Sutherland

AVP - CDE - Insurance

Pittsford, NY · On-site +1

  • Medical

  • Life

  • Retirement

Our offerings deliver on this whether they are Sutherland Anywhere, enabling a secure remote work ... Customer support solutions to the healthcare industry. Our solutions encompass a comprehensive ...

Sutherland

AVP- CDE P&C Insurance

Pittsford, NY · Remote

Our offerings deliver on this whether they are Sutherland Anywhere, enabling a secure remote work ... Customer support solutions to the healthcare industry. Our solutions encompass a comprehensive ...

Webbing

Sales Engineer - USA

York, NY · On-site +1

Manage the customers' technical queries and monitor support requests to ensure that the company ... Fully remote role. * Medical benefits. #LI-HT1

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All JobsCustomer Support JobsRemote Customer Support JobsRemote Customer Support Jobs in Rochester, NY

Remote Customer Support information

See Rochester, NY salary details

$10

$22

$56

How much do remote customer support jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote customer support in Rochester, NY is $22.86, according to ZipRecruiter salary data. Most workers in this role earn between $11.88 and $26.11 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What are the key skills and qualifications needed to thrive as a remote customer support?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

Who is the best company to work for remotely?

The best company for remote customer support jobs varies based on individual preferences, but many well-known companies like Amazon, Apple, and Dell offer remote support roles with flexible schedules and comprehensive training. Job seekers should consider company reputation, work environment, and opportunities for growth when choosing an employer.

How does working as a remote customer support differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is a remote customer support?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.

What are the most commonly searched types of Customer Support jobs in Rochester, NY?

The most popular types of Customer Support jobs in Rochester, NY are:

What are popular job titles related to Remote Customer Support jobs in Rochester, NY?

For Remote Customer Support jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support jobs in Rochester, NY look for?

The top searched job categories for Remote Customer Support jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Remote Customer Support jobs?

Cities near Rochester, NY with the most Remote Customer Support job openings:

Remote Customer Support jobs near you
Infographic showing various Remote Customer Support job openings in Rochester, NY as of August 2026, with employment types broken down into 82% Full Time, and 18% Contract. Highlights an 100% Remote job distribution, with an average salary of $47,554 per year, or $22.9 per hour.

Engineering Lead - Remote

Mindex

Rochester, NY • On-site, Remote

$105K - $155K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 12 days ago

Job description

Mindex is looking for an Engineering Lead to lead the engineering team responsible for our ClearTrack and MTSS Edge products. This is a hands-on player/coach role where you'll combine people leadership with technical execution, guiding engineers while actively contributing to software design, development, code reviews, troubleshooting, and delivery.
You'll play a key role in modernizing a business-critical platform, strengthening engineering practices, expanding product knowledge across the team, and introducing AI-assisted development in a practical, measurable way. We're looking for someone who enjoys mentoring others, solving complex technical challenges, and driving continuous improvement across people, process, and technology.
Compensation
$105,000 - $155,000
What You'll Accomplish
  • Lead, coach, and develop a team of software engineers through regular one-on-ones, performance feedback, career development, and mentorship
  • Guide the modernization of ClearTrack and MTSS Edge while maintaining stability for existing customers
  • Foster a collaborative engineering culture that encourages accountability, shared ownership, and continuous learning
  • Contribute directly to software architecture, design, development, code reviews, production support, and technical troubleshooting
  • Document and expand application architecture, business rules, and product knowledge to reduce knowledge silos and strengthen long-term maintainability
  • Improve engineering practices by enhancing CI/CD pipelines, testing strategies, release processes, automation, observability, and secure software development
  • Drive architectural decisions around APIs, web applications, data access, cloud technologies, and infrastructure modernization
  • Partner with Product, UX, QA, Support, CloudOps, and other engineering teams to prioritize work, manage dependencies, and deliver high-quality solutions
  • Lead technical response efforts for production issues and customer-impacting incidents through investigation, communication, and resolution
  • Champion the adoption of AI-assisted development practices across planning, coding, testing, documentation, and troubleshooting while measuring team effectiveness and outcomes

Requirements
  • Bachelor's degree in Computer Science, Software Engineering, or a related field, or equivalent professional experience
  • 5+ years of software engineering experience, including technical leadership and people management responsibilities
  • Proven experience coaching engineers, leading teams, and delivering business-critical software applications
  • Strong background in software architecture, legacy application modernization, and enterprise application development
  • Experience developing RESTful APIs, web applications, relational databases, JavaScript, HTML, and CSS
  • Experience improving CI/CD pipelines, source control, deployment automation, and release management using tools such as Azure DevOps, Jenkins, GitLab, Gradle, Ant, or similar
  • Experience with cloud-hosted applications, containerization, monitoring, observability, and production support
  • Strong understanding of secure software development practices, OAuth 2.0, authentication, authorization, API security, and data protection
  • Ability to learn and support Progress OpenEdge ABL; prior Progress OpenEdge experience is strongly preferred but not required
  • Experience collaborating with Product, UX, QA, Support, CloudOps, and business stakeholders in an Agile environment
  • Experience adopting or leading AI-assisted software development workflows is strongly preferred

Why Join Mindex?
For more than 30 years, Mindex has helped organizations solve complex business challenges through custom software, cloud, data, and AI solutions. We combine deep technical expertise with a collaborative culture that empowers our employees to innovate, grow, and make a meaningful impact for our clients.
In our Product division, our teams have built platforms such as SchoolTool, Advanced Analytics, and our Integrations Platform from the ground up, while also supporting solutions like MTSS Edge and ClearTrack that help schools and organizations make smarter, data-driven decisions.
Benefits
  • Fully Remote Work Environment
  • Flexible Time Off
  • Medical, Dental, and Vision Insurance
  • 401(k) with Company Match
  • Company-Paid Life and Disability Insurance
  • Professional Development Opportunities
Additional Information
Applicants must be authorized to work for any employer in the United States. Mindex is unable to sponsor employment visas at this time.
Physical Requirements/Conditions:
Prolonged periods sitting at a desk and working on a computer
No heavy lifting is expected. Exertion of up to 10 lbs.

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