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Remote Customer Support Jobs in Rochester, NY (NOW HIRING)

Mindex

Data Platform Engineer - Remote

Rochester, NY · Remote

$100K - $150K/yr

Develop and support data ingestion and replication pipelines using tools such as Informatica ... Experience working with enterprise HR, payroll, financial, or customer data domains Why Join Mindex?

Webbing

Sales Engineer - USA

York, NY · On-site +1

Manage the customers' technical queries and monitor support requests to ensure that the company ... Fully remote role. * Medical benefits. #LI-HT1

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All JobsRemote Customer Support JobsRemote Customer Support Jobs in Rochester, NY

Remote Customer Support information

See Rochester, NY salary details

$10

$22

$56

How much do remote customer support jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for remote customer support in Rochester, NY is $22.86, according to ZipRecruiter salary data. Most workers in this role earn between $11.88 and $26.11 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What are the key skills and qualifications needed to thrive as a Remote Customer Support professional, and why are they important?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

How does working as a remote customer support representative differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is a Remote Customer Support job?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.
What are the most commonly searched types of Customer Support jobs in Rochester, NY? The most popular types of Customer Support jobs in Rochester, NY are:
What are popular job titles related to Remote Customer Support jobs in Rochester, NY? For Remote Customer Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support jobs in Rochester, NY look for? The top searched job categories for Remote Customer Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Customer Support jobs? Cities near Rochester, NY with the most Remote Customer Support job openings:
Remote Customer Support jobs near you
Experienced Receptionist - Remote

Experienced Receptionist - Remote

Friedman Vartolo LLP

Rochester, NY • On-site, Remote

$20 - $25/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 6 days ago

Job description

The Company
Friedman Vartolo LLP is a fast-growing, New York-based law firm specializing in real estate and default services, with over 300 employees providing top-tier legal services to our clients in seven states. While our legal expertise sets us apart, it's our mindset that drives us forward. We bring a fresh, fast-paced energy that drives our momentum and shapes how we approach every challenge.
We are a company that chooses to dig deeper, solving problems at the root instead of settling for surface fixes. Here, there are no passengers because every individual adds value, owns outcomes, and moves the firm forward. With an underdog mentality, we embrace constant elevation, always sharpening, always climbing, and never coasting. When challenges come, we row together and lean in as one team to get the job done, no matter what.
The Position
Friedman Vartolo LLP is seeking an experienced receptionist to join our rapidly growing team. As the first point of contact for our clients, court personnel, visitors, and staff, the receptionist's role is critical for providing excellent customer service and maintaining a positive image of the firm. This position requires exceptional communication skills, attention to detail, and the ability to multi-task.
Responsibilities
  • Answering high-volume phone calls, screening, and transferring calls to appropriate individuals within the firm.
  • Manage firm's digital voicemail and fax inbox.
  • Collaborating with other administrative staff to ensure seamless operations and support.

Qualifications
  • 5+ years of experience in a receptionist, office assistant, or similar administrative role.
  • Familiarity with legal terminology, procedures, and general law firm operations preferred.
  • Strong technical proficiency with office software and administrative systems.
  • Excellent verbal and written communication skills.
  • Highly organized with strong multitasking and time-management abilities.
  • Exceptional interpersonal skills with the ability to remain calm, professional, and composed in a fast-paced environment.

Benefits
The firm offers a competitive benefits package including medical, dental, vision, flex spending, 401k and gym/fitness membership reimbursement.
ADA Compliance
Consistent with the Americans with Disabilities Act (ADA), it is the policy of Friedman Vartolo to provide reasonable accommodations when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for Friedman Vartolo. If you require a reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact Recruitment at recruitment@friedmanvartolo.com to request an accommodations.
Location
This position can be remote.

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