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Remote Customer Support Jobs in Rochester, NY (NOW HIRING)

HHUNY, Inc.

Help Desk Support Specialist

Rochester, NY · Remote

$25 - $28.85/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Serves as the first line of assistance with customers in addressing technical issues. This role ... This position is fully remote, however, on limited occasion there may be a requirement to meet in ...

HSS Careers

Remote Sales Specialist

Rochester, NY · Remote

$69K - $150K/yr

  • Medical

  • Dental

Build lasting client relationships that support long-term retention * Work closely with your ... Previous sales or customer service experience * Strong interpersonal and relationship-building ...

New

HSS Careers

Remote Sales Agent

Rochester, NY · Remote

$69K - $150K/yr

  • Medical

  • Dental

Build lasting client relationships that support long-term retention * Work closely with your ... Previous sales or customer service experience * Strong interpersonal and relationship-building ...

New

Nexera

Entry Level Remote Insurance Sales

Rochester, NY · Remote

$1.5K - $3.2K/wk

What we provide * Full licensing support -- we walk you through getting your Life and Health ... Any customer-facing role -- retail, hospitality, food service, tutoring * Student athletes or ...

Nexera

Entry Level Remote Sales Role

Rochester, NY · Remote

$1.5K - $5.3K/wk

We provide full training and licensing support. Why recent grads choose this over a traditional job ... Any customer-facing role -- retail, hospitality, food service, tutoring * Student athletes or ...

First American

Commercial Title Coordinator (Remote)

Rochester, NY · Remote

$20.34 - $27.12/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

First American's GO Title division provides global title and escrow production support across all ... Responds to internal customer and vendor requests primarily through email. * Update file status ...

Sutherland

AVP - CDE - Insurance

Pittsford, NY · Remote

  • Medical

  • Life

  • Retirement

Our offerings deliver on this whether they are Sutherland Anywhere, enabling a secure remote work ... Customer support solutions to the healthcare industry. Our solutions encompass a comprehensive ...

Sutherland

AVP - CDE - Insurance

Pittsford, NY · On-site +1

  • Medical

  • Life

  • Retirement

Our offerings deliver on this whether they are Sutherland Anywhere, enabling a secure remote work ... Customer support solutions to the healthcare industry. Our solutions encompass a comprehensive ...

Sutherland

AVP- CDE P&C Insurance

Pittsford, NY · Remote

Our offerings deliver on this whether they are Sutherland Anywhere, enabling a secure remote work ... Customer support solutions to the healthcare industry. Our solutions encompass a comprehensive ...

micro1 AI

Physics Modeling Expert - Remote

Rochester, NY · Remote

$80 - $140/hr

... customer project. In this role, you'll apply your expertise to help train next-generation AI ... support if needed. * Demonstrated excellence in written technical communication, with a track ...

Mindex

Engineering Lead - Remote

Rochester, NY · Remote

$105K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... customers * Foster a collaborative engineering culture that encourages accountability, shared ... Partner with Product, UX, QA, Support, CloudOps, and other engineering teams to prioritize work ...

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Showing results 21-40

All JobsCustomer Support JobsRemote Customer Support JobsRemote Customer Support Jobs in Rochester, NY

Remote Customer Support information

See Rochester, NY salary details

$10

$22

$56

How much do remote customer support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for remote customer support in Rochester, NY is $22.86, according to ZipRecruiter salary data. Most workers in this role earn between $11.88 and $26.11 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What are the key skills and qualifications needed to thrive as a remote customer support?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

Who is the best company to work for remotely?

The best company for remote customer support jobs varies based on individual preferences, but many well-known companies like Amazon, Apple, and Dell offer remote support roles with flexible schedules and comprehensive training. Job seekers should consider company reputation, work environment, and opportunities for growth when choosing an employer.

How does working as a remote customer support differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is a remote customer support?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.

What are the most commonly searched types of Customer Support jobs in Rochester, NY?

The most popular types of Customer Support jobs in Rochester, NY are:

What are popular job titles related to Remote Customer Support jobs in Rochester, NY?

For Remote Customer Support jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support jobs in Rochester, NY look for?

The top searched job categories for Remote Customer Support jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Remote Customer Support jobs?

Cities near Rochester, NY with the most Remote Customer Support job openings:

Remote Customer Support jobs near you
Infographic showing various Remote Customer Support job openings in Rochester, NY as of August 2026, with employment types broken down into 82% Full Time, and 18% Contract. Highlights an 100% Remote job distribution, with an average salary of $47,554 per year, or $22.9 per hour.

Remote Client Protection Specialist (Entry Level)

MINK Life & Legacy Agency

Rochester, NY • Remote

$150K - $200K/yr

Full-time, Part-time

Re-posted 8 days ago

Job description

Mink Life & Legacy is seeking motivated, coachable individuals who want more time and more control. If you're tired of long commutes or missing moments with family, this work-from-home opportunity offers a real path to a meaningful career with free, proven training and full support.

What You Can Expect

Independent broker model not captive, full carrier access

Free, structured training (no experience needed)

Innovative lead program (mortgage protection, final expense, annuities)

Cutting-edge CRM with automated lead upload

Multiple income streams: direct commissions, renewals, and agency overrides

Compensation- 100% Commission Only

Part-time: $50,000$75,000+

Full-time: $80,000$150,000+

Income depends on your performance and activity level.

We're Looking For

Self-driven, disciplined, and coachable individuals

Those seeking flexible, remote work

People who want growth, leadership, and long-term income potential

Requirements

Must be eligible to work in the U.S.

Must obtain a life insurance license (we guide you)

Reliable phone, computer, and internet

Apply today and join an independent agency committed to your growth and success.