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Remote Customer Support Jobs in Georgia (NOW HIRING)

PerLuxe Travels

Customer Support Executive

Atlanta, GA · Remote

We are seeking motivated, detail-oriented individuals to join our growing remote team. In this role, you'll support clients with booking coordination, scheduling, and customer care, all from the ...

Gephartvaandtravel

Remote Customer Service

Atlanta, GA · Remote

$15.50 - $21/hr

Role Description We are seeking a full-time Remote Client Support Representative to join our team. In this role, you will provide exceptional customer service, address inquiries, resolve issues, and ...

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ForgeFit

Remote Customer Service Specialist

Atlanta, GA · On-site +1

$16.25 - $21.75/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Athens, GA · On-site +1

$16.50 - $21.75/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

Applied Systems, Inc.

Manager, Customer Support

Atlanta, GA · On-site +1

$75K - $105K/yr

Position Overview We're seeking a Manager to join our Customer Support team in a remote role. Candidates based in the Chicago , Dallas , or Atlanta areas are preferred. In this role, you'll lead team ...

Applied Systems, Inc.

Manager, Customer Support

Atlanta, GA · On-site +1

$75K - $105K/yr

Position Overview We're seeking a Manager to join our Customer Support team in a remote role. Candidates based in the Chicago , Dallas , or Atlanta areas are preferred. In this role, you'll lead team ...

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All JobsRemote Customer Support JobsRemote Customer Support Jobs in Georgia

Remote Customer Support information

See Georgia salary details

$9

$19

$48

How much do remote customer support jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for remote customer support in Georgia is $19.57, according to ZipRecruiter salary data. Most workers in this role earn between $10.14 and $22.31 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What are the key skills and qualifications needed to thrive as a Remote Customer Support professional, and why are they important?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

How does working as a remote customer support representative differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is a Remote Customer Support job?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.
What are the most commonly searched types of Customer Support jobs in Georgia? The most popular types of Customer Support jobs in Georgia are:
What are popular job titles related to Remote Customer Support jobs in Georgia? For Remote Customer Support jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support jobs in Georgia look for? The top searched job categories for Remote Customer Support jobs in Georgia are:
What cities in Georgia are hiring for Remote Customer Support jobs? Cities in Georgia with the most Remote Customer Support job openings:
Remote Customer Support jobs near you
Infographic showing various Remote Customer Support job openings in Georgia as of June 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 100% Remote job distribution, with an average salary of $40,696 per year, or $19.6 per hour.

Customer Experience Manager

Fencing Supply Group Acquisition LLC

Atlanta, GA • Remote

Other

Posted 9 days ago

Job description

Description

Position Overview

Fencing Supply Group is seeking a strategic, process-driven, and people-focused Manager of Customer Experience to lead the evolution of our customer support organization. This role will be responsible for developing scalable customer service processes, improving operational execution, and creating a best-in-class customer experience across all touchpoints.


The ideal candidate is both a strategic thinker and hands-on leader who thrives in a fast-paced distribution environment. This individual will lead a multi-function support organization that includes:

Regional remote Customer Service Representatives

Provo, Utah-based CSR and quoting teams

Outbound quote follow-up and customer engagement specialists


This leader will play a critical role in aligning customer service, sales, operations, and branch teams while driving accountability, process improvement, communication standards, and KPI performance across the organization.



Key Responsibilities

Strategic Leadership & Process Improvement

  • Develop and execute a scalable customer experience strategy aligned with FSG's growth objectives and operational priorities.
  • Lead process improvement initiatives focused on quote turnaround time, order accuracy, communication standards, service consistency, and overall customer satisfaction.
  • Evaluate existing workflows and implement standardized SOPs, tools, and accountability measures across customer support functions.
  • Drive organizational change management initiatives that improve efficiency, responsiveness, and customer outcomes.
  • Identify opportunities to leverage technology, CRM systems, automation, and reporting tools to improve team effectiveness and visibility.

Team Leadership & Organizational Development

  • Lead, mentor, and develop a geographically dispersed customer support organization, including remote regional support personnel and the Provo-based CSR team.
  • Build a high-performance culture centered around accountability, responsiveness, collaboration, and customer advocacy.
  • Establish clear roles, responsibilities, KPI expectations, and performance management processes for all team members.
  • Recruit, train, and develop talent to support future organizational growth.
  • Create career development paths and succession planning within the customer experience organization.

Customer Journey & Service Excellence

  • Analyze the customer journey from lead intake and quoting through order fulfillment and post-sale support.
  • Identify customer pain points and operational gaps, then implement solutions that improve the overall customer experience.
  • Ensure customers, branches, and sales teams receive timely, professional, and proactive communication throughout the sales and fulfillment process.
  • Partner with leadership to improve quote follow-up processes and conversion performance

KPI Management & Data-Driven Execution

Develop and manage KPIs and reporting dashboards related to:

  • Quote turnaround times
  • Quote conversion rates
  • Customer response times
  • Order accuracy
  • Customer satisfaction
  • Team productivity and service levels
  • Utilize data and analytics to identify trends, measure performance, and drive continuous improvement initiatives.
  • Provide regular operational and customer experience reporting to senior leadership.

Cross-Functional Collaboration

  • Partner closely with Sales, Operations, Marketing, Product Management, and Branch Leadership to ensure alignment and execution consistency.
  • Serve as a key liaison between customer service operations and field sales teams to improve communication and customer outcomes.
  • Advocate for the customer perspective in organizational planning and decision-making


Requirements

 Qualifications

  • 5+ years of leadership experience in customer service, customer experience, operations, or related business functions.
  • Proven success leading process improvement and organizational change initiatives.
  • Experience managing remote teams and multi-site customer support organizations.
  • Strong operational mindset with the ability to build scalable processes and drive accountability.
  • Excellent leadership, communication, coaching, and interpersonal skills.
  • Strong analytical and problem-solving capabilities with a data-driven management style.
  • Experience with CRM and ERP systems preferred (Salesforce, Odoo, Infor, or similar platforms).
  • Experience in building materials, distribution, manufacturing, or contractor-focused industries strongly preferred.

What Success Looks Like

  • Faster and more consistent quote turnaround times
  • Improved quote-to-order conversion rates
  • Increased customer satisfaction and responsiveness
  • Standardized processes and communication across all regions
  • Stronger collaboration between branches, sales, and customer support teams
  • A scalable customer experience organization capable of supporting aggressive national growth
  • Seniority Level Mid-Senior level
  • Industry 
    • Parts Distribution
  • Employment Type Full-time
  • Job Functions 
    • Customer Service
  • Skills 
    • Customer Support
    • Customer Experience
    • Customer Relationship Management (CRM)
    • Service Operations
    • Sales
    • Customer Engagement
    • Coaching
    • Multi-Site 

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