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Remote Customer Support Engineer Jobs in Boston, MA

TEKsystems

Customer Service Representative

Boston, MA · Remote

$17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Fully REMOTE Customer Service Representative opening for a Financial Services customer ... Support departmental initiatives, quality reviews, and process enhancements. Uphold a positive and ...

TEKsystems

Customer Service Representative

Boston, MA · Remote

$17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Fully REMOTE Customer Service Representative opening for a Financial Services customer ... Support departmental initiatives, quality reviews, and process enhancements. Uphold a positive and ...

KEYENCE

Field Application Engineer '27

Woburn, MA · On-site +1

$53K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Solve complex customer challenges through creative configurations of our technical products ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Werfen

Technical Support Specialist, IT Solutions

Bedford, MA · Remote

$80K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer interactions carried out thorugh a variety of methodsuch as phone, email, and remote ... Bachelor's Degree in Information Technology, Computer Science, or Engineering required or Health ...

Werfen

Technical Support Specialist, IT Solutions

Bedford, MA · Remote

$80K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer interactions carried out thorugh a variety of methodsuch as phone, email, and remote ... Bachelor's Degree in Information Technology, Computer Science, or Engineering required or Health ...

Werfen

Technical Support Specialist, IT Solutions

Bedford, MA · Remote

$80K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer interactions carried out thorugh a variety of methodsuch as phone, email, and remote ... Bachelor's Degree in Information Technology, Computer Science, or Engineering required or Health ...

Werfen

Technical Support Specialist, IT Solutions

Bedford, MA · Remote

$80K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer interactions carried out thorugh a variety of methodsuch as phone, email, and remote ... Bachelor's Degree in Information Technology, Computer Science, or Engineering required or Health ...

PaxeraHealth

Senior Customer Care Engineer (L-4)

Newton Center, MA · Remote

$107K - $146K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

As a developer of technologies that help manage millions of medical images every year, PaxeraHealth ... customer support. This is a Remote Position located in the USA for our company that is located in ...

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Showing results 21-40

All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Boston, MA

Remote Customer Support Engineer information

See Boston, MA salary details

$42.4K

$85.4K

$117.9K

How much do remote customer support engineer jobs pay per year?

As of Aug 18, 2026, the average yearly pay for remote customer support engineer in Boston, MA is $85,357.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,000.00 and $97,800.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Boston, MA?

For Remote Customer Support Engineer jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Boston, MA look for?

The top searched job categories for Remote Customer Support Engineer jobs in Boston, MA are:

What cities near Boston, MA are hiring for Remote Customer Support Engineer jobs?

Cities near Boston, MA with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in Boston, MA as of June 2026, with employment types broken down into 71% Full Time, 23% Part Time, 4% Temporary, and 2% Contract. Highlights an 51% Physical, 3% Hybrid, and 46% Remote job distribution, with an average salary of $85,357 per year, or $41 per hour.

Application Support & Development Engineer

Northern Base

Bedford, MA • Remote

Full-time

Posted 12 days ago

Job description

Hiring Alert | Application Support & Development Engineer

Location: Bedford, MA (Remote)
Employment Type: Full-Time
Visa Type: USC / GC Only
Experience: 8+ Years

Top Must-Have Skills
  • Life Sciences Application & Platform Support
  • Scientific & Clinical Applications
  • Application Administration & Production Support
  • Azure Infrastructure
  • IAM / User Access Management
  • Application & Database Configuration
  • Validation, Compliance & Operational Readiness
  • Vendor Management & IT Managed Services
Required Skills
  • 8+ years of experience in application support, application development, platform support, or IT engineering
  • Strong experience supporting Life Sciences applications across Translational Sciences, Clinical Data Management, Biostatistics, and Statistical Programming
  • Hands-on experience supporting applications such as SAS, Pinnacle 21 Enterprise, Spotfire, JMP, Clymb TFL Viewer, SENDview, Phoenix WinNonlin, or similar Life Sciences platforms
  • Experience with scientific and research applications such as MOE, Geneious, SnapGene, PyMOL, FlowJo, HALO, Protein Metrics, Mascot, QIAGEN, Alamut, or similar tools
  • Experience with application administration, troubleshooting, configuration, upgrades, patching, deployment, and production support
  • Strong experience working with Azure infrastructure, including Azure Portal, application servers, file shares, storage, connectivity, backup, and environment readiness
  • Experience with application and database installation, configuration, and maintenance
  • Knowledge of IAM, including user provisioning and de-provisioning automation
  • Experience supporting security reviews, infrastructure requirements, compliance, validation, and operational readiness
  • Strong experience creating and maintaining runbooks, support procedures, knowledge articles, escalation paths, and operational documentation
  • Experience with P1 incident management, production troubleshooting, ticket triage, and issue resolution
  • Experience coordinating with Infrastructure, Security, IAM, Enterprise Architecture, vendors, and business stakeholders
  • Strong vendor management experience, including SLA adherence, incident trends, service quality, and continuous improvement
  • Strong understanding of Life Sciences scientific data management, with exposure to protein analysis, mass spectrometry, bioinformatics, or related applications preferred
  • Bachelor's degree in Computer Science or a related technical field preferred
Key Responsibilities
  • Serve as the IT managed services lead for applications supporting Translational Sciences and Development.
  • Provide hands-on technical support for application administration, troubleshooting, configuration, upgrades, and production operations.
  • Perform or coordinate application and database installation, configuration, patching, deployment, and validation activities.
  • Support applications and infrastructure within Azure environments.
  • Coordinate onboarding of new applications with Enterprise Architecture, Infrastructure, Security, IAM, and other IT teams.
  • Assess new applications and significant application changes for technical fit, hosting model, integrations, security, database requirements, compliance, and operational readiness.
  • Prepare technical materials for technology review boards, including solution summaries, architecture considerations, risks, dependencies, and recommendations.
  • Coordinate application onboarding, vulnerability remediation, environment setup, and production readiness.
  • Provide user support, including logging, triaging, responding to, and coordinating resolution of P1 and production issues.
  • Work with IAM teams to automate user access provisioning and de-provisioning where feasible.
  • Create and maintain runbooks, support documentation, escalation procedures, and operational readiness materials.
  • Monitor vendor performance, SLA adherence, operational metrics, recurring issues, and service quality.
  • Communicate risks, issues, decisions, and status updates to IT leadership, business stakeholders, vendors, and cross-functional teams.
  • Drive continuous improvement while maintaining production stability and a strong customer-service mindset.
Ideal Candidate

A senior Application Support & Development Engineer / Life Sciences IT Engineer with strong hands-on experience supporting Life Sciences applications, Azure infrastructure, application administration, IAM, production support, validation, security, and operational readiness, combined with strong vendor management, technical leadership, stakeholder coordination, and troubleshooting skills.