ZipRecruiter

Log In

2

Remote Customer Support Engineer Jobs in Worcester, MA

Allego

Junior Support Engineer

Waltham, MA · On-site +1

$55K - $65K/yr

Ability to develop documentation based on information from software developers to support Customer Success and customers * Ability to work independently as part of a team that is largely remote

RevenueBase Inc

Customer Engineer

Waltham, MA · Remote

Sit on top of every Slack channel, every support request, every integration conversation, and tell ... Fully remote-friendly team (East Coast / Boston preferred). * Direct collaboration with founders ...

InsuraTec

Sales Representative (Remote)

Gardner, MA · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Waltham, MA · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Newton, MA · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

next page

Showing results 1-20

All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Worcester, MA

Remote Customer Support Engineer information

See Worcester, MA salary details

$38.9K

$78.4K

$108.3K

How much do remote customer support engineer jobs pay per year?

As of Aug 10, 2026, the average yearly pay for remote customer support engineer in Worcester, MA is $78,398.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,800.00 and $89,800.00 per year, depending on experience, location, and employer.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Worcester, MA? For Remote Customer Support Engineer jobs in Worcester, MA, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Engineer jobs in Worcester, MA look for? The top searched job categories for Remote Customer Support Engineer jobs in Worcester, MA are:
What cities near Worcester, MA are hiring for Remote Customer Support Engineer jobs? Cities near Worcester, MA with the most Remote Customer Support Engineer job openings:
Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in Worcester, MA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $78,398 per year, or $37.7 per hour.

Junior Support Engineer

Allego

Waltham, MA • On-site, Remote

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

How you'll make a difference:

As a Junior Support Engineer, you will be the technical support line to our Customer Success Team who work directly with the customers in initial information gathering and triaging. Support Engineer will provide second tier, technical support utilizing application expertise, exploration of system data, and technology stack.  You will also work closely with Product Managers, Developers, Dev Ops and other experts to troubleshoot and identify solutions for customers utilizing built-in functionality whenever possible, identifying alternative approaches when necessary, building a reproducible case for identifying bugs, or clarifying product enhancement requests. 

You will be integral to Allego's success through:

  • Investigating support incidents escalated from the internal Customer Success Team. Support may include data gathering and documenting for clear understanding of the reported problem. 
  • Reproducing or isolating possible culprits using log analysis, data review, testing in development environments, and working directly with the external customer 
  • Identifying gaps in CS knowledge and push to close those gaps by escalation to responsible parties and creation of documentation where appropriate 
  • Be the Intersection of product expertise and customer insights to understand what the product functionality is capable of and how the functionality is put into practice 
  • Be able to advise PM, developers or CS when necessary
  • Be a customer advocate by submitting and track bug remediation and/or functional enhancement on customer behalf

Requirements

The ideal candidate will have:

  • Knowledge of relational databases and understanding of SQL 
  • Familiarity with cloud services (AWS a strong plus)
  • Ability to develop documentation based on information from software developers to support Customer Success and customers
  • Ability to work independently as part of a team that is largely remote
  • Bachelor's Degree, certification in a related field or 2 years experience working in a technical support, help desk, or SAAS operation environment 

Benefits

Allego offers a competitive, comprehensive benefits package, available to full-time employees on day one:

  • Medical, dental, and vision coverage
  • Unlimited vacation
  • Paid parental leave
  • Health Reimbursement Account (HRA)
  • Flexible Spending Account (FSA)
  • 401(k) with company matching
  • Short & long-term disability, AD&D, and life insurance
  • Allego stock options

Compensation: $55,000 - $65,000

Apply