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Remote Customer Support Engineer Jobs in Worcester, MA

Motorola

Senior DevOps Engineer (US REMOTE)

Waltham, MA · Remote

$140K - $170K/yr

... supporting the safety mission of public and private entities. We help our customers engage with ... s Full-Stack Engineer with expertise in IaC (Terraform), Helm, MySQL, Kubernetes, and CI/CD ...

thg

Senior Data Protection Engineer (REMOTE)

Worcester, MA · Remote

$114K - $156K/yr

... Engineer to join our IT Security organization in Worcester, MA or in a remote capacity. POSITION ... Support and influence change management and security initiatives across assigned areas. * Integrate ...

thg

Senior Data Protection Engineer (REMOTE)

Worcester, MA · Remote

$114K - $156K/yr

... Engineer to join our IT Security organization in Worcester, MA or in a remote capacity. POSITION ... Support and influence change management and security initiatives across assigned areas. * Integrate ...

Motorola

Senior AI Engineer (US Remote)

Waltham, MA · Remote

$180K - $210K/yr

Provide technical guidance to management, team leads, and customers on AI implementation strategies * Community Engagement: Actively contribute to technology chapter meetings and knowledge sharing ...

Leidos

Relay Settings Engineer

Framingham, MA · On-site +1

$57K - $104K/yr

Work directly with clients as well as other staff in remote office locations. * Support a full ... Must be willing to travel to customer sites and in-office / testing lab as needed. * Experience ...

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Showing results 21-40

All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Worcester, MA

Remote Customer Support Engineer information

See Worcester, MA salary details

$38.9K

$78.4K

$108.3K

How much do remote customer support engineer jobs pay per year?

As of Sep 2, 2026, the average yearly pay for remote customer support engineer in Worcester, MA is $78,398.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,800.00 and $89,800.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Worcester, MA?

For Remote Customer Support Engineer jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Worcester, MA look for?

The top searched job categories for Remote Customer Support Engineer jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Remote Customer Support Engineer jobs?

Cities near Worcester, MA with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in Worcester, MA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $78,398 per year, or $37.7 per hour.

Senior DevOps Engineer (US REMOTE)

Motorola Solutions, Inc.

Waltham, MA • On-site, Remote

$140K - $170K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Motorola Solutions rating

8.7

Company rating: 8.7 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

18th of 159 rated electronics manufacturers

Job description

Company Overview
At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department Overview
The Rave organization within Motorola Solutions is responsible for SaaS products supporting the safety mission of public and private entities. We help our customers engage with responders, households, schools, businesses, employees, students and other stakeholders to deliver critical communications, coordinate response, and exchange life-saving information.
The solutions we create apply exciting technologies such as geospatial visualization and analytics, high throughput communications, artificial intelligence, and numerous integrations with Motorola and partner systems. As a team member within the Rave organization, you will be exposed to many other solutions offered by Motorola Solutions, the most trusted name in public safety
Job Description
We're looking for a highly skilled AWS DevOps Full-Stack Engineer with expertise in IaC (Terraform), Helm, MySQL, Kubernetes, and CI/CD Pipelines. You will play a key role in building, maintaining, securing and deploying scalable cloud infrastructure and systems.
Responsibilities:
  • Design, develop, and maintain scalable cloud infrastructure
  • Automate deployment, scaling and monitoring of systems on that infrastructure
  • Collaborate with cross-functional teams to define and implement CI/CD pipelines
  • Build and manage containerized applications
  • Provision and support configuration of relational databases with an emphasis on high availability, security and reliability
  • Monitor, troubleshoot, and optimize system performance and reliability
  • Contribute to the creation and operation of robust disaster recovery and backup strategies
  • Manage developer tooling
  • Ensure compliance with regulatory, compliance and security frameworks
  • (Optionally) develop and support full stack Java-based applications

Required Skills:
  • Citizenship: Must be a US Citizen. This requirement is due to specific U.S. Government Contract Mandates and access to sensitive public safety data.
  • Experience with containers and container orchestration tooling (Kubernetes / Helm / Docker)
  • Experience designing and deploying solutions to cloud environments (AWS)
  • Experience with IaC tooling (Terraform or similar)
  • Experience with CI/CD tooling (GitHub, BitBucket, Azure DevOps)
  • Experience with DVCS tooling (Git, GitHub, BitBucket, Azure DevOps)
  • Experience with RDBMS systems including managing schema evolution, migration, replication and disaster recovery (MySQL or similar)
  • Experience with Linux including scripting (Bash)

Preferred Skills:
  • Experience with AI/machine learning technologies is strongly preferred.
  • Familiarity with TCP/IP networking and troubleshooting tools (WireShark, TCPDump, SNGrep, nslookup)
  • Awareness of compliance frameworks (e.g. FedRAMP, CCCS)
  • Experience with SIP/RTP
  • Experience with developer tooling (Artifactory, Sonar, Gradle)
  • Familiarity with observability tooling (Prometheus/Grafana, ELK Stack or similar)
  • Knowledge of secure coding practices, security frameworks, and tooling (e.g., OWASP, NIST, CIS, Prisma Cloud/Twistlock, Mend/WhiteSource)

Soft Skills:
  • Strong problem-solving and analytical skills
  • Effective communication and teamwork abilities
  • Self-motivated with a passion for continuous learning
  • Ability to take ownership of problems and deliver complete solutions

Target Base Salary Range: $140,000 USD - $170,000 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
Note: Candidate can live anywhere in the United States.
#LI-MP2
#LI-REMOTE
Basic Requirements
  • 8+ years of cloud infrastructure experience
  • AND 5+ years of software engineering/development experience
  • AND 2+ year of Kubernetes and Docker experience
  • Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract.

Travel Requirements
None
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes
Our U.S. Benefits include:
  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

What Motorola Solutions employees say

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Benefits

Hours and flexibility

Workplace

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About Motorola Solutions

Sourced by ZipRecruiter

At Motorola Solutions, we believe that everything starts with safety. It's the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways. At Motorola Solutions, we're ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Industry

Technology, communication and media

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

Year founded

1928

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