ZipRecruiter

Log In

2

Remote Customer Support Engineer Jobs in Worcester, MA

Leidos

Relay Settings Engineer

Framingham, MA · On-site +1

$57K - $104K/yr

Work directly with clients as well as other staff in remote office locations. * Support a full ... Must be willing to travel to customer sites and in-office / testing lab as needed. * Experience ...

INFINIDAT

Senior Solutions Engineer

Waltham, MA · On-site +1

$60.25 - $77.75/hr

... support in customer environments, including on-site engagement when remote resolution is not ... Serve as the technical escalation point between customers and the engineering team Quality and Lab ...

Efi global

Forensic Structural Engineer

Worcester, MA · On-site +1

... a collaborative, remote environment, deliver results, are customer oriented and naturally ... Supporting meaningful work that promotes critical thinking and problem solving * Thrives when ...

Auditdata

DevOps Engineer - Azure

Webster, MA · Remote

$54.50 - $74.75/hr

We are here to support you every step of the way, whether it\'s navigating new projects or ... Consult internal & external customers on technical aspects of installation, sizing, scaling; CI/CD ...

previous page

Showing results 41-60

All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Worcester, MA

Remote Customer Support Engineer information

See Worcester, MA salary details

$38.9K

$78.4K

$108.3K

How much do remote customer support engineer jobs pay per year?

As of Aug 11, 2026, the average yearly pay for remote customer support engineer in Worcester, MA is $78,398.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,800.00 and $89,800.00 per year, depending on experience, location, and employer.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Worcester, MA? For Remote Customer Support Engineer jobs in Worcester, MA, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Engineer jobs in Worcester, MA look for? The top searched job categories for Remote Customer Support Engineer jobs in Worcester, MA are:
What cities near Worcester, MA are hiring for Remote Customer Support Engineer jobs? Cities near Worcester, MA with the most Remote Customer Support Engineer job openings:
Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in Worcester, MA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $78,398 per year, or $37.7 per hour.

Senior Data Protection Engineer (REMOTE)

The Hanover Insurance Group, Inc.

Worcester, MA • On-site, Remote

$111K - $139K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Hanover Insurance rating

8.3

Company rating: 8.3 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

127th of 304 rated insurance

Job description

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.
We are seeking a highly skilled Senior Data Protection Engineer to join our IT Security organization in Worcester, MA or in a remote capacity.
POSITION SUMMARY:
In this role, you will provide subject matter expertise on complex initiatives and be responsible for building, maintaining, and enhancing data protection, threat detection, and response capabilities. You will collaborate across the InfoSec team and business units to strengthen the organization's cybersecurity posture.
You are a strong communicator and relationship builder who can influence stakeholders, drive consensus, and lead action. This role also includes mentoring junior engineers and modeling core organizational values.
This is a full-time, exempt position.
IN THIS ROLE, YOU WILL:
  • Design and develop solutions addressing new features, interoperability, vulnerabilities, and system limitations.
  • Evaluate current capabilities, anticipate future needs, and partner with stakeholders and vendors to deliver enhancements.
  • Research, design, and implement enterprise security solutions that align with business strategy and protect organizational data.
  • Support and influence change management and security initiatives across assigned areas.
  • Integrate security into business processes and assess risks associated with new applications and technologies.
  • Provide recommendations to mitigate risk and support business objectives.
  • Serve as a security subject matter expert to engineering, architecture, and development teams.
  • Perform advanced troubleshooting and provide support, including participation in on-call rotations.
  • Deliver timely reports and findings to management and leadership.
  • Recommend and interpret security policies, standards, and best practices.
  • Identify risk gaps and develop appropriate solutions.
  • Stay current on emerging threats and trends, assessing impact and integrating improvements into security strategies.
  • Drive process improvements that enhance quality and efficiency across teams.
  • Provide guidance and technical direction on complex initiatives.
  • Develop and maintain correlation searches and alerts using diverse log sources.
  • Optimize detection and response through automation, orchestration, and advanced analytics.
  • Monitor and ensure the effectiveness of prevention, detection, and response capabilities.
  • Collaborate with cybersecurity engineering and threat intelligence teams to improve security tools and processes.
  • Contribute to the development of cybersecurity procedures.
  • Mentor and train team members.
  • Demonstrate initiative and accountability in achieving results.

WHAT YOU NEED TO APPLY:
  • 5+ years of IT security experience in areas such as data protection, security operations, incident response, vulnerability management, and intrusion detection.
  • Experience securing data using Microsoft Purview or similar platforms.
  • Strong knowledge of data protection principles for structured and unstructured data, including Data Loss Prevention (DLP) for data in transit and at rest.
  • Authorization to work in the United States without current or future sponsorship (U.S. citizen or lawful permanent resident).

CAREER DEVELOPMENT:
It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you - at every level - to grow and develop.
BENEFITS:
We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed.
Benefits include:
  • Medical, dental, vision, life, and disability insurance
  • 401K with a company match
  • Tuition reimbursement
  • PTO
  • Company paid holidays
  • Flexible work arrangements
  • Cultural Awareness Day in support of IDE
  • On-site medical/wellness center (Worcester only)
  • Click here for the full list of Benefits

EEO statement:
The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.
Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law."
As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:HRServices@hanover.com and include the link of the job posting in which you are interested.
Privacy Policy:
To view our privacy policy and online privacy statement, click here.
Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here
Compensation:
The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.

What Hanover Insurance employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply