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Remote Customer Success Jobs in Florida (NOW HIRING)

Truv

$150K - $230K/yr

We are seeking a Customer Success Director to serve as a trusted advisor to our as a trusted ... Fully Remote. * Health, dental, and vision benefits. * 401(k) * Flexible time off. * Work with ...

Justt

Enterprise Customer Success Manager - Tampa

Tampa, FL · On-site +1

$150K - $160K/yr

Demonstrated success in building and growing long-term, value-driven customer relationships * Comfortable operating in fast-paced, dynamic environments * Willingness to travel several times a year

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All JobsCustomer Success JobsRemote Customer Success JobsRemote Customer Success Jobs in Florida

Remote Customer Success information

See Florida salary details

$24.3K

$62.1K

$104.6K

How much do remote customer success jobs pay per year?

As of Sep 1, 2026, the average yearly pay for remote customer success in Florida is $62,073.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $74,000.00 per year, depending on experience, location, and employer.

What is a remote customer success?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What skills and qualifications are needed for a remote customer success?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are typical challenges faced by remote customer success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What are the most commonly searched types of Customer Success jobs in Florida?

The most popular types of Customer Success jobs in Florida are:

What are popular job titles related to Remote Customer Success jobs in Florida?

For Remote Customer Success jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success jobs in Florida look for?

The top searched job categories for Remote Customer Success jobs in Florida are:

What cities in Florida are hiring for Remote Customer Success jobs?

Cities in Florida with the most Remote Customer Success job openings:

Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Florida as of August 2026, with employment types broken down into 96% Full Time, 2% Part Time, and 2% Contract. Highlights an 100% Remote job distribution, with an average salary of $62,073 per year, or $29.8 per hour.

Customer Success Director, Public Sector

Truv

On-site, Remote

$150K - $230K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 8 days ago

Job description

About Truv:
Truv is transforming the financial data industry with a secure and real-time API platform for payroll account access. Our technology streamlines income and employment verification, direct deposit switching, and more-eliminating outdated processes and unlocking greater financial opportunities. Backed by $30M from top investors like Kleiner Perkins and NYCA, we're disrupting a $2B legacy market with cutting-edge innovation and a customer-first approach. Our leadership team brings expertise from industry giants like Apple, Carta, Venmo, MX, and Okta, driving the future of financial data access.
About the Job:
We are seeking a Customer Success Director to serve as a trusted advisor to our as a trusted advisor to our Public Sector clients. This role entails strong relationship management skills to drive product adoption, customer satisfaction, renewals, upsells and scaling business outcomes in a high-growth environment.
What You'll Do
  • Own the relationship with strategic accounts post-sales, serving as the primary point of contact for post go-live optimization.
  • Lead client onboarding and implementation with Technical Account Mangers, collaborating with customers' teams for go-live and ongoing support.
  • Create and deliver training programs for customer teams.
  • Execute onboarding and implementation for 8-10 strategic accounts.
  • Run periodic in-person business reviews with key stakeholders.
  • Partner with Sales on renewals, upsell and cross-sell opportunities.
  • Collaborate with TAM's to support responses to RFP's and other formal procurement bid opportunities.
  • Document customer feedback, feature requests and customer satisfaction.
  • Drive adoption, monitor customer metrics and usage patterns to identify opportunities for expanded adoption.
  • Navigate government processes, procurement rules, budget cycles, data privacy/security reviews program and compliance requirements.

Who You Are
  • 7-10+ years of experience in customer success or similar customer-facing role within government agencies, federal or state agencies.
  • Deep understanding of state and federal programs. Prior experience working with government agencies.
  • Prior experience with procurement and bidding process with the state and federal agencies.
  • Familiarity with data/security standards and compliance standards for state and federal agencies
  • Minimum 5 year tenure in previous positions, demonstrating stability and impact, preferably at a state or federal agency.
  • Able to handle client escalation and problem-solving capabilities.
  • Outstanding communication skills with ability to explain product features, integrations and functionality to various audiences.
  • Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience).
  • Ability to travel up to 50%.

Success Metrics:
  • Customer retention and expansion rates.
  • Time-to-value for new customers.
  • Churn rate for your book of business.
  • Product adoption metrics.
  • Customer health scores.
  • Revenue growth within accounts.

Benefits:
  • Competitive salary and equity package.
  • Fully Remote.
  • Health, dental, and vision benefits.
  • 401(k)
  • Flexible time off.
  • Work with cutting-edge technology and innovative customers.
  • Learn from an experienced leadership team from top tech companies.
  • High-impact role with clear growth trajectory.
  • Opportunity to shape the future of financial data access.

$150,000 - $230,000 a year
Base salary; bonus and equity package are additional.
We are an equal opportunity employer committed to diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.
Applicants must be based in the United States and legally authorized to work in the U.S. Applications from candidates residing outside the United States will not be considered.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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