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Remote Customer Success Jobs in Florida (NOW HIRING)

NinjaOne

Customer Success Manager, SLED

Tampa, FL · On-site +1

About the Role As aSLED Customer Success ManageratNinjaOne, you will play a pivotal role in driving ... and remote workforce enablement, to positionNinjaOneas the ideal solution. * Relationship ...

NinjaOne

Customer Success Manager, SLED

Tampa, FL · On-site +1

... mandates, and remote workforce enablement, to position NinjaOne as the ideal solution ... NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for ...

ITRADE STEM

Senior Customer Success Manager

Tampa, FL · On-site +1

This opportunity is located in Tampa or Naples, FL, with a chance to be remote. The ideal candidate ... customer success, account management, or a related field, preferably within a SaaS or technology ...

NinjaOne

Customer Success Manager, SLED

Tampa, FL · On-site +1

About the Role As a SLED Customer Success Manager at NinjaOne, you will play a pivotal role in ... mandates, and remote workforce enablement, to position NinjaOne as the ideal solution.

NinjaOne

Customer Success Manager, SLED

Tampa, FL · On-site +1

About the Role As a SLED Customer Success Manager at NinjaOne, you will play a pivotal role in ... mandates, and remote workforce enablement, to position NinjaOne as the ideal solution.

Panaya

Customer Success Manager, Brazil

Miami, FL · On-site +1

As a Customer Success Manager, you are responsible for managing all aspects of the company's relationship with its existing customers. You will be responsible for ensuring customer satisfaction and ...

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Showing results 21-40

All JobsCustomer Success JobsRemote Customer Success JobsRemote Customer Success Jobs in Florida

Remote Customer Success information

See Florida salary details

$24.3K

$62.1K

$104.6K

How much do remote customer success jobs pay per year?

As of Sep 2, 2026, the average yearly pay for remote customer success in Florida is $62,073.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $74,000.00 per year, depending on experience, location, and employer.

What is a remote customer success?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What skills and qualifications are needed for a remote customer success?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are typical challenges faced by remote customer success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What are the most commonly searched types of Customer Success jobs in Florida?

The most popular types of Customer Success jobs in Florida are:

What are popular job titles related to Remote Customer Success jobs in Florida?

For Remote Customer Success jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success jobs in Florida look for?

The top searched job categories for Remote Customer Success jobs in Florida are:

What cities in Florida are hiring for Remote Customer Success jobs?

Cities in Florida with the most Remote Customer Success job openings:

Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Florida as of August 2026, with employment types broken down into 96% Full Time, 2% Part Time, and 2% Contract. Highlights an 100% Remote job distribution, with an average salary of $62,073 per year, or $29.8 per hour.

Customer Success Manager, SLED

NinjaOne

Tampa, FL • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Job description

About the Role
As aSLED Customer Success ManageratNinjaOne, you will play a pivotal role in driving long-term value and growth withinstate, local government, and education (SLED)accounts.You'llserve as the primary point of contact for key public sector clients, ensuring they fully realize the benefits ofNinjaOne'sIT management solutions while helping themmodernize their IT infrastructure, enhance cybersecurity, and improve operational efficiency.
Your deep understanding of theunique challenges in the public sector, including budget cycles, procurement processes, and compliance requirements, will enable you to act as a strategic advisor.You'llidentifycross-sell and up-sell opportunities, drive product adoption, and support agencies and institutions in maximizing their technology investments.
This role requires a strong background inSLED account management, public sector IT solutions selling, and customer success, with a proventrack recordof managing complex sales cycles within government and education organizations.
Location:Hybrid in-office (Tampa, FL or Austin, TX) - 4 days per week (Mon, Tues, Thurs, & Fri)
WhatYou'llBe Doing
  • SLED Account Growth & Retention:Manage a portfolio ofstate, local government, and education clients,identifyingopportunities to expand partnerships and support their evolving IT needs.
  • Public Sector Advisory:Act as atrusted advisorto government IT leaders, school districts, and higher education institutions, helping them navigatebudget constraints, procurement processes, and regulatory compliance.
  • Cross-Sell & Up-Sell Strategy:Identifyopportunities to expandNinjaOne'spresence within public sector organizations by aligningour RMM, endpoint management, cybersecurity, and automation solutionswith their strategic IT initiatives.
  • Consultative Selling:Understand the specific challenges ofSLED IT environments, includinglegacy system modernization, cybersecurity mandates, and remote workforce enablement, to positionNinjaOneas the ideal solution.
  • Relationship Management:Build strong,long-term partnershipswith public sector IT teams and procurement officials, ensuring they stay engaged and informed on best practices, new features, and funding strategies.
  • Government Procurement & Contracts:Work closely withNinjaOne'slegal and finance teams tonavigate RFPs, cooperative purchasing agreements, and public sector buying contracts.
  • Forecasting & Reporting:UtilizeSalesforceto track opportunities, forecast revenue, and manage customer engagement, ensuring alignment withpublic sector sales cycles and budget planning periods.
  • Market Intelligence:Stay up to date onSLED technology trends, government initiatives, and education IT funding sourcesto positionNinjaOneas astrategic technology partner.
About You
  • Public Sector Experience:You have a proventrack recordofselling IT solutions to state & local governments or education institutions, with a strong understanding ofgovernment procurement processes, budget cycles, and compliance regulations.
  • Proven Sales & Growth Track Record:You have successfully expanded accounts inSLED markets,identifiedupsell/cross-sell opportunities, and helped organizationsmodernize their IT operations.
  • Consultative Approach:You excel at understandinggovernment andeducationIT needsand aligningtechnology solutionsto drive efficiency, security, and compliance.
  • Exceptional Communication & Relationship Management:You can engage effectively withpublic sector IT leaders, procurement officials, and education administrators, translating complex IT challenges intobusiness value discussions.
  • Problem-Solver:You proactively addressfunding challenges, security concerns, andmodernizationroadblocks, helping agencies and institutions stay on track with their IT transformation goals.
  • IT Industry Knowledge:Familiarity withpublic sector IT frameworks, cybersecurity mandates (NIST, CJIS, FERPA), and funding sources (E-Rate, CARES, ARPA, state/local grants)is a strong plus.
  • Bachelor's Degree (Preferred):Or equivalent experience in IT, Public Administration, Business, ora relatedfield.
  • Proficiencyin Salesforce & CRM Best Practices.
  • Ifyou'repassionate about helpingstate, local, and education organizationsmodernize their IT infrastructure and enhance service delivery,we'dlove to hear from you!
About us
NinjaOneunifies IT to simplify work fornearly40,000customersin 140+ countries.
TheNinjaOneUnified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employeesa greattechnology experience at work.
NinjaOneis obsessed with customer success and hasretaineda 98% customer satisfaction score for more than 5 years.
WhatYou'llLove
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-timework that ishybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunities for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
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#LI-Hybrid
#BI-Hybrid
Employment Type: Full-Time

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