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Remote Customer Service Representative Jobs in Puerto Rico

ABB

Commercial Proposal Engineer

Aguadilla, PR · Remote

... customer needs. A deep understanding of the various products and markets served by the ABB ... This is a remote position. #Li-Remote This role is contributing to the Electrification Smart ...

OncoHealth

Case Review Specialist - PR

Guaynabo, PR · On-site +1

Remote/hybrid experience preferred * A minimum of 2-4 years' administrative experience and/or customer service or relevant educational attainment required * Knowledge in pre-authorizations and health ...

ABB

Senior Project Engineer

Aguadilla, PR · On-site +1

$88.40K - $115.20K/yr

Remote This role is contributing to the Electrification division in the United States. You will be ... Be a support function for Field service engineer during project commissioning. * Configure, test ...

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Remote Customer Service Representative information

What are the key skills and qualifications needed to thrive as a Remote Customer Service Representative, and why are they important?

To thrive as a Remote Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and communication platforms like Zendesk or Salesforce is often required. Exceptional active listening, patience, and time management skills help you stand out in this role. These skills and qualities are vital for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining productivity in a remote environment.

How do Remote Customer Service Representatives maintain effective communication and collaboration with their team while working from home?

Remote Customer Service Representatives typically use a combination of chat platforms, video meetings, and shared documentation tools to stay connected with their team. Daily or weekly check-ins are common to discuss updates, challenges, and best practices, helping everyone stay aligned and supported. Many companies also provide dedicated communication channels for real-time problem-solving or escalation, ensuring remote team members never feel isolated. Building rapport with colleagues remotely can take some extra effort, but frequent virtual interactions and team-building activities help foster a collaborative work culture.

What does a Remote Customer Service Representative do?

A Remote Customer Service Representative assists customers with inquiries, issues, or complaints through phone, email, chat, or other online platforms while working from a location outside of a traditional office. Their main duties include answering questions about products or services, troubleshooting problems, processing orders or returns, and ensuring customer satisfaction. They use various communication tools and company databases to resolve issues efficiently and professionally. This role requires strong communication skills, patience, and the ability to multitask effectively in a remote environment.

What is the difference between Remote Customer Service Representative vs Remote Technical Support Specialist?

AspectRemote Customer Service RepresentativeRemote Technical Support Specialist
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, online chat, email supportRemote troubleshooting, software, hardware support
Employer & Industry UsageRetail, telecom, e-commerceIT, software, electronics
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT helpdesk jobs

The main difference between a Remote Customer Service Representative and a Remote Technical Support Specialist lies in their focus and skill set. Customer Service Representatives handle general inquiries, billing, and product information, while Technical Support Specialists troubleshoot technical issues and provide specialized assistance. Both roles often work remotely, but Technical Support roles require more technical knowledge and certifications. Understanding these distinctions helps job seekers find the right position based on their skills and interests.

What are the most commonly searched types of Customer Service Representative jobs in Puerto Rico? The most popular types of Customer Service Representative jobs in Puerto Rico are:
What are popular job titles related to Remote Customer Service Representative jobs in Puerto Rico? For Remote Customer Service Representative jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Representative jobs in Puerto Rico look for? The top searched job categories for Remote Customer Service Representative jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Remote Customer Service Representative jobs? Cities in Puerto Rico with the most Remote Customer Service Representative job openings:
Remote Customer Service Representative jobs near you
Infographic showing various Remote Customer Service Representative job openings in Puerto Rico as of May 2026, with employment types broken down into 2% Locum Tenens, 3% As Needed, 66% Full Time, 27% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.
Contact Representative (Bilingual-Spanish) (Seasonal) - Direct Hire, TERM

Contact Representative (Bilingual-Spanish) (Seasonal) - Direct Hire, TERM

Internal Revenue Service

Caguas, PR • On-site, Remote

$19.52 - $25.37/hr

Full-time

Posted 7 days ago

Internal Revenue Service rating

7.9

Company rating: 7.9 out of 10

Based on 123 frontline employees who took The Breakroom Quiz

64th of 273 rated public sector bodies

Job description

Summary
  • Positions under this announcement are being filled using a Direct Hire Authority (DHA)
  • Consider each location carefully when applying. You will be limited to 1 location choices. If you are selected for a location, that location will become your official post of duty.
  • In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.

REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS
Learn more about this agency
Duties
Help
The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.
  • Completes contacts, i.e., conducts personal or telephone interviews with a wide range of individuals who have varying degrees of understanding, or with third party representatives, e.g., CPAs, practitioners, attorneys, who possess a professional understanding.
  • Provides full explanations to specific inquiries initiated by the individual, generated by notices, or internally generated assignments.
  • Uses sophisticated interviewing techniques, the employee reviews individual circumstances and goals, and advises on the most advantageous ways to meet them.
  • Elicits sensitive, personal and financial information, e.g., innocent spouse determinations, bankruptcies, or draws out information the individual may attempt to withhold, e.g., additional sources of income, overpayments, to ensure compliance with reporting and disclosure requirements.

Requirements
Help
Conditions of employment
  • Training Details
    • Post of Duty: Training may be conducted in a designated location other than the assigned POD located in the job offer until training is complete.
    • Shift: Training may be conducted during a shift other than the one you were selected for.
  • Probationary Period - All newly appointed employees to the competitive (or excepted) service are subject to a probationary (or trial) period. During this time, your performance, conduct, and suitability for continued employment will be evaluated. You will not automatically convert to permanent status at the end of the probationary (or trial) period. Your supervisor must affirmatively determine that continued employment is in the best interest of the Federal service. If no certification is made before the probationary (or trial) period ends, your appointment will be terminated. You are encouraged to actively engage with your supervisor, seek feedback, and understand role expectations. Additional guidance and support will be provided during onboarding.
  • Government Credit Card - Obtain and use a Government-issued charge card for business-related travel.

Key Eligibility Requirements:
  • U.S Citizenship - Must be a U.S. Citizen or National and provide proof of U.S. Citizenship.
  • Selective Service Registration - Males born after December 31, 1959 are required to be registered with the Selective Service System or prove they are exempt from having to do so.
  • Personal Identity Verification (PIV) - Must provide 2 forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. These documents must be unexpired original or certified copies

ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS OR ADDTIONAL INFORMATION SECTIONS
Qualifications
Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.
You must meet the following requirements by the cut-off dates as shown in announcement under the 'How to Apply' section.
QUALIFICATION REQUIREMENTS:SPECIALIZED EXPERIENCE GS-5 Level: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes:
  • Experience working with records or documents (for example: banking and/or insurance) and applying established rules and procedures to manage customer accounts (for example: crediting and debiting, researching and/or adjusting accounts);
  • Experience with face to face and/or telephone customer service (for example: collection agency, sales, etc.) that includes resolving problems and issues;
  • Experience performing work using a computer (for example: Adobe Acrobat, Microsoft Word, Excel, Edge, or other search engines to research reference material) to locate and review records and reconcile discrepancies.

OR You may substitute education for specialized experience as follows: completed at least 4 years of education above the high school level leading to a bachelor's degree (120 semester hours, 180 quarter hours or 2880 formal classroom hours) or a bachelor's or higher degree.
OR You may qualify with a combination of experience and education equivalent to one (1) year of specialized experience.
AND
You must also meet the following requirements:
  • MINIMUM AGE REQUIREMENT: Minimum age for federal employment is 18 years old, or at least 16 years old and have:
    • Graduated from high school or been awarded a certificate equivalent to graduating from high school; or
    • Completed a formal vocational training program; or
    • Received a statement from school authorities agreeing with your preference for employment rather than continuing your education
  • BILINGUAL POSITION: Applicants will be required to demonstrate proficiency (ability to speak, read, and write) in both English and Spanish. You may be tested at some point in the hiring process to determine if you possess the required level of proficiency. If you are unable to demonstrate proficiency, you will not be considered for the position.

For more information on qualifications please refer to OPM's Qualifications Standards.
Education
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).
Additional information
  • Additional jobs may be filled from this announcement or any other source to fill these vacancies.
  • Salary: General Schedule (GS) Locality Pay tables may be found under Salaries & Wages.
  • Cost-of-Living Allowances (COLA): PR4064, PR3930, and PR4070 includes COLA. See COLA Rates 2026.
  • TERM Appointment:
    • If you are a current federal employee on a permanent competitive service appointment and accept this appointment, you will voluntarily relinquish your permanent status and will not be returned to your previous position upon completion of appointment.
    • You will not be eligible to apply for job announcements open to only permanent employees.
    • Term Conversion Potential - This Term Appointment has potential for conversion to a permanent appointment under the Restructuring and Reform Act (RRA) of 1998. To be eligible, you must apply and compete for a vacancy announcement that is in the same line of work and open to term employees. In addition, you must have completed 2 years of current continuous service under a term appointment (or any combination of term appointments under competitive procedures) and received at least a fully successful performance rating.

Suitability Requirements:
  • Prior IRS Employment - Former employees will be subject to a screening of their prior performance and conduct with the Service. The Taxpayer First Act of 2019, 26 U.S. Code 7804, prohibits the IRS from rehiring certain former employees who were removed from service.
  • Tax Check - Must undergo a review of income tax verification. To check the status of your tax record go to: (https://www.irs.gov/individuals/get-transcript). If you are not in compliance, you will be determined unsuitable for employment with IRS.
  • Fingerprint/Criminal History Check - This position requires that the successful candidate undergo personnel vetting, which includes a background investigation and enrollment upon onboarding into "Continuous Vetting." Enrollment in Continuous Vetting will result in automated record checks being conducted throughout one's employment with Treasury. The successful candidate will also be enrolled into FBI's Rap Back service, which will allow Treasury to receive notification from the FBI of criminal matters (e.g., arrests, charges, convictions) involving enrolled individuals in near real-time. For more information regarding your rights refer to Noncriminal Justice Applicant's Privacy Rights - FBI, FD-258 Privacy Act Statement - FBI, and SEAD-3-Reporting-U.pdf (dni.gov).

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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