Remote Customer Service Representative Jobs in Puerto Rico

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At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:

The Network Operations Center (NOC) Technician is an established and productive contributor responsible for autonomously monitoring and maintaining network and infrastructure systems. The technician works with limited supervision and influences others through clear communication of policies and best practices.

What You Will Do

• Independently monitor and analyze network performance across diverse systems.
• Perform advanced troubleshooting to resolve complex incidents before escalation.
• Provide detailed technical documentation and recommended actions.
• Contribute to process improvements within the NOC environment.
• Support larger, moderately complex operational projects and service initiatives.
• Collaborate with engineering, security, and operations teams to drive service reliability.
• Explain policies and system behaviors to team members and customers.
• This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.

Qualifications You Must Have

• A University Degree or equivalent experience and minimum 2 years of prior relevant experience.
• Experience working with networking technologies, protocols, and monitoring tools.
• Experience working with enterprise systems, programs, and procedures.

Qualifications We Prefer

• Certifications such as Network+, CCNA, or similar.
• Ability to analyze issues across multiple systems or domains.

What We Offer

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Learn More & Apply Now!
Location: This position is remote. However, the successful candidate must be currently living in Puerto Rico.

Please consider the following role type definition as you apply for this role:
Remote: This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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