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Remote Customer Service Representative Jobs in Puerto Rico

Capitol Bridge, LLC

Senior Billing Specialist (Remote)

PR · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Senior Billing Specialist (Remote) Capitol Bridge is currently seeking a candidate for a full-time ... Excellent customer service skills, positive attitude, attention to detail, accountability to ...

Crawford and Company

Multi-Line Adjuster - Inside

Guaynabo, PR · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Flexibility: Remote work allowed in any state, but preference for candidates in Puerto Rico ... At Crawford, every claim represents a person and a community we help rebuild. As a Multi-Line ...

Huntington

Auto Finance Market Manager 3

Florida, PR · On-site +1

... and customer service. * Makes decisions and acts in accordance with established policies and ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

OncoHealth

Case Review Specialist - PR

Guaynabo, PR · On-site +1

Remote/hybrid experience preferred * A minimum of 2-4 years' administrative experience and/or customer service or relevant educational attainment required * Knowledge in pre-authorizations and health ...

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All JobsCustomer Service Representative JobsRemote Customer Service Representative JobsRemote Customer Service Representative Jobs in Puerto Rico

Remote Customer Service Representative information

What are the key skills and qualifications needed to thrive as a remote customer service representative?

To thrive as a Remote Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and communication platforms like Zendesk or Salesforce is often required. Exceptional active listening, patience, and time management skills help you stand out in this role. These skills and qualities are vital for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining productivity in a remote environment.

What is the difference between Remote Customer Service Representative vs Remote Technical Support Specialist?

AspectRemote Customer Service RepresentativeRemote Technical Support Specialist
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, online chat, email supportRemote troubleshooting, software, hardware support
Employer & Industry UsageRetail, telecom, e-commerceIT, software, electronics
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT helpdesk jobs

The main difference between a Remote Customer Service Representative and a Remote Technical Support Specialist lies in their focus and skill set. Customer Service Representatives handle general inquiries, billing, and product information, while Technical Support Specialists troubleshoot technical issues and provide specialized assistance. Both roles often work remotely, but Technical Support roles require more technical knowledge and certifications. Understanding these distinctions helps job seekers find the right position based on their skills and interests.

How do remote customer service representatives maintain effective communication and collaboration with their team while working from home?

Remote Customer Service Representatives typically use a combination of chat platforms, video meetings, and shared documentation tools to stay connected with their team. Daily or weekly check-ins are common to discuss updates, challenges, and best practices, helping everyone stay aligned and supported. Many companies also provide dedicated communication channels for real-time problem-solving or escalation, ensuring remote team members never feel isolated. Building rapport with colleagues remotely can take some extra effort, but frequent virtual interactions and team-building activities help foster a collaborative work culture.

What does a remote customer service representative do?

A Remote Customer Service Representative assists customers with inquiries, issues, or complaints through phone, email, chat, or other online platforms while working from a location outside of a traditional office. Their main duties include answering questions about products or services, troubleshooting problems, processing orders or returns, and ensuring customer satisfaction. They use various communication tools and company databases to resolve issues efficiently and professionally. This role requires strong communication skills, patience, and the ability to multitask effectively in a remote environment.

How do I become a remote customer service representative?

To become a remote customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and experience with customer service or related tools like live chat or CRM software. Many employers also require a quiet workspace and reliable internet connection, and some roles may prefer or require specific certifications or training in customer service techniques.

What are the most commonly searched types of Customer Service Representative jobs in Puerto Rico?

The most popular types of Customer Service Representative jobs in Puerto Rico are:

What are popular job titles related to Remote Customer Service Representative jobs in Puerto Rico?

For Remote Customer Service Representative jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Representative jobs in Puerto Rico look for?

The top searched job categories for Remote Customer Service Representative jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Remote Customer Service Representative jobs?

Cities in Puerto Rico with the most Remote Customer Service Representative job openings:

Remote Customer Service Representative jobs near you
Infographic showing various Remote Customer Service Representative job openings in Puerto Rico as of August 2026, with employment types broken down into 80% Full Time, 8% Part Time, and 12% Contract. Highlights an 100% Remote job distribution.

Associate, Team Lead, Retail Channels (ATL)

Oriental Bank

Bayamon, PR • Remote

$15.25 - $17/hr

Full-time

Posted 3 days ago

New

Job description

The Associate, Team Lead, Retail Channels (ATL), contributes to the overall success of the Remote Channels area by providing thorough support ensuring efficiency and customer satisfaction. The ATL partners closely with the Advisors (Supervisors) and Associates, and works on-site in Minillas (Bayamon, PR)

MAJOR DUTIES AND RESPONSIBILITIES:

  • Observe and monitor customer traffic to ensure high quality services while meeting Service Level Agreements (SLA).
  • Helps and support the Advisor and Associates with operational issues for an agile service execution and case resolution.
  • Clarify operational, technical, or service doubts to agents in order to comply with first contact resolution objective and metrics.
  • Provides orientation and thorough advise on efficient quality processes.
  • Just in time feedback to Associates tied to call management such as identity validation, SHINE, customer issue / problem resolution, among others.
  • Coordinate and oversee Remote Channels Associate schedule, attendance, peak time availability, adherence and appropriate time and attendance matters.
  • Maintains focus on solutions through our digital channels and promote sales referrals as required.
  • Managers outbound/inbound calls providing superior customer service.
  • May assist with job shadowing and other Remote Channels people needs.
  • Oversees and supports queues and call traffic including KPIs and established service levels.
  • Other duties may be assigned.

EDUCATION AND EXPERIENCE:

  • Associate degree or technical certificate required. Business Administration major, or related field, preferred.
  • Two (2) years of customer service / call center environment experience required.
  • Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
  • Demonstrated ability to analyze problems/issues, gather data and information, evaluate and recommend alternative solutions.
  • Excellent communication skills and the ability to work collaboratively and effectively with diverse staff, colleagues, and clients.
  • Proficiency in MS Office (Word, Excel, Outlook), reporting systems required. Knowledge of existing business applications (Horizon, Metavante, AWS Connect, etc) highly preferred.
  • Fully Bilingual - English and Spanish (written and verbal) required.
  • Flexibility to work through existing shifts in the Remote Channels and availability to adapt to operational needs.

WORK AUTHORIZATION & ELEGIBILITY:

  • Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
  • Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)

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