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Remote 6Pm 3Am Jobs in Puerto Rico (NOW HIRING)

LifeLink

Remote Administrator on Call PR

Guaynabo, PR · On-site +1

As a Remote Administrator on Call, you will directly contribute to LifeLink's life-saving mission. The Remote Administrator-on-Call (Remote AOC) supports recovery services staff by overseeing ...

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Remote 6Pm 3Am information

What is a remote 6pm 3am job?

Remote 6Pm 3Am jobs are positions that allow employees to work from home or another remote location during the hours of 6 PM to 3 AM. These jobs can be found in various industries such as customer support, IT, healthcare, or security, where employers need staff to cover late evening and overnight shifts. They are ideal for individuals who prefer or require non-traditional working hours. Working these shifts can provide flexibility but may also require strong time management and self-discipline.

What is the difference between Remote 6Pm 3Am vs Remote Customer Support Agent?

AspectRemote 6Pm 3AmRemote Customer Support Agent
Work Hours6PM to 3AMVaries, often 8AM to 5PM or night shifts
Required SkillsCommunication, problem-solving, tech proficiencyCustomer service, communication, problem-solving
CertificationsNone typically requiredCustomer service certifications optional
Work EnvironmentRemote, night shiftRemote, flexible shifts

The Remote 6Pm 3Am role involves working overnight hours, often in customer support or technical support, requiring strong communication skills. The Remote Customer Support Agent position also involves customer interaction but may have varied shifts. Both roles are remote and demand similar skills, but their schedules differ significantly, catering to different employer needs and customer bases.

What are some unique challenges of working a remote 6pm 3am role, and how can candidates best prepare for them?

Working remotely from 6 PM to 3 AM often involves adjusting to a non-traditional sleep schedule and managing potential isolation, as these hours may not coincide with friends' or family's routines. It’s important to set clear boundaries and establish a structured daily routine to maintain work-life balance. Additionally, staying connected with your team through regular virtual check-ins can help minimize feelings of isolation and ensure productivity. Candidates should also prepare a dedicated workspace that minimizes distractions during these late hours.

What are the key skills and qualifications needed to thrive as a remote 6pm 3am worker?

To thrive as a Remote Customer Service Representative working night shifts, you need excellent communication skills, problem-solving abilities, and prior experience in customer support, often supported by a high school diploma or equivalent. Familiarity with CRM platforms, ticketing systems, and remote communication tools like Slack or Zoom is typically required. Strong time management, self-motivation, and resilience are key soft skills for excelling in a remote, overnight environment. These skills are crucial for maintaining high-quality service and productivity when working independently during off-hours.

What are popular job titles related to Remote 6Pm 3Am jobs in Puerto Rico?

For Remote 6Pm 3Am jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Remote 6Pm 3Am jobs in Puerto Rico look for?

The top searched job categories for Remote 6Pm 3Am jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Remote 6Pm 3Am jobs?

Cities in Puerto Rico with the most Remote 6Pm 3Am job openings:

Remote 6Pm 3Am jobs near you
Infographic showing various Remote 6Pm 3Am job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, 3% Contract, and 1% Nights. Highlights an 97% Physical, and 3% Remote job distribution.

Remote Fraud Call Center Representative - Puerto Rico

Conduent, Inc.

Guaynabo, PR • On-site, Remote

$12.10/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Conduent rating

6.1

Company rating: 6.1 out of 10

Based on 187 frontline employees who took The Breakroom Quiz

35th of 71 rated call and contact centers

Job description


Remote Fraud Call Center Representative - Puerto Rico
As a Customer Service Representative II, you will be responsible for the resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. These individuals work in a fast-paced environment that requires accuracy, use of logic, multi-tasking, toggling between multiple systems and clearly communicating resolutions in an efficient manner while delivering a great client experience. They provide seamless service delivery to answer client questions, resolve problems, perform account maintenance, and look for opportunities to deepen relationships through digital solutions.
What we offer:
  • Work From Home
  • We are currently hiring for the following shifts: 12:00 PM-9:00 PM, 3:00 PM-12:00 AM Days off will vary.
  • Full-Time Employment: Reliable schedule and stability.
  • Competitive Pay: $12.10 starting on day one.
    • Pay is $12.10/hour which may be below your state's minimum wage Please take this into consideration when applying.
  • Night differential: $1.50 per hour for any hours worked between 6pm to 6am AST, Monday through Sunday.
    • This is not a specific overnight shift, the differential applies to hours you work that fall within that time window, based on your assigned schedule.
  • Weekend Shift Differential: $1.00 per hour (Sat and Sun, 6am-6pm AST)
  • Paid Training: Get the training you need to excel.
  • Incentive Plan: Potential to earn up to an additional $350 per month after training by meeting performance metrics.
  • Full Benefits: Comprehensive benefit options and a great work environment that values your success

What You'll Do:
  • Manage inbound calls from customers regarding account inquiries, transactions, and fraud concerns.
  • Identify and respond to potential fraud using training, account data, and internal tools; escalate complex cases as needed.
  • Process fraud claims and disputes per client guidelines.
  • Clearly explain account issues and resolutions, ensuring a professional, empathetic, and confidential approach.
  • Conduct investigations with accuracy and care, documenting all actions and conversations in the case management system.
  • Support team operations with other duties and tasks as assigned.

What We're Looking For:
  • A clear communicator who can explain complex topics in simple terms.
  • A passionate, reliable professional with integrity and a drive to deliver exceptional service.
  • Someone committed to excellent attendance and able to follow a structured, full-time schedule.
  • A confident conversationalist who builds rapport, anticipates needs, and handles objections with ease.
  • Strong written and verbal communication skills with attention to accuracy.
  • Comfortable navigating multiple systems and screens in a fast-paced environment.
  • Ready to take high-volume calls while maintaining focus and professionalism.

Requirements:
  • Must be at least 18 years old and possess a High School Diploma or equivalent.
  • Must have 6 months of Customer Service, Call Center or Dispatch experience.
  • Proficient in English.
  • Complete a background check, credit check, and security fingerprinting.
  • Reside in Puerto Rico with legal authorization to work permanently in the United States.

Training Requirements:
  • Completion of a mandatory 3-week training program (Week 1 classroom; Weeks 2-3 call handling with support).
  • Must maintain an average quiz score of 80%+ and complete all required E-Learning training.

Technical & Workspace Requirements:
  • Must have a secure, reliable high-speed internet connection, including a verified speed test of at 50 download Mbps & 10 upload; (no Wi-Fi).
  • Must maintain a dedicated workspace with a desk and chair, a direct wired internet connection, and work in a quiet, distraction-free environment.
  • Company equipment will be provided

Preferred Qualifications:
  • 6 months of experience in the banking or financial industry.

Looking for more information?
We're happy to help. Visit our landing page to explore key details about the role, including shift schedules, examples of call types, FAQs, and our workspace and internet requirements. It's a great resource to help you understand what to expect and determine whether this opportunity is the right fit for you.
Landing Page: About Call Center Representative Role
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $12.10 per hour.
About Us
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the Team
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

What Conduent employees say

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About Conduent

Sourced by ZipRecruiter

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Florham Park, NJ, US

Year founded

2017

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