ZipRecruiter

Log In

2

Remote Dental Customer Service Jobs in Puerto Rico

Firstsource

Customer Service Representative

Mayaguez, PR · Remote

$16 - $21.75/hr

Remote-NearShore Job Type: Full-time About Firstsource Firstsource Solutions is a leading provider ... services. Firstsource specialises in helping customers stay ahead of the curve through ...

New

LifeLink

Remote Administrator on Call PR

Guaynabo, PR · On-site +1

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Excellent verbal and written communication and customer service skills. * Ability to work within a ... COMPANY PAID Medical, Dental, Disability & Life Insurance * Generous COMPANY PAID Pension Plan for ...

RelateCare

$11/hr

Employee assistance program Experience: * customer service: 1 year (Preferred) Language: * English (Required) Location: * Puerto Rico (Required) Work Location: Remote

RelateCare

$11/hr

  • Retirement

  • PTO

Paid time off Experience: * customer service: 1 year (Preferred) Language: * English (Required) Location: * Puerto Rico (Required) Work Location: Remote

Capitol Bridge, LLC

Senior Billing Specialist (Remote)

PR · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Excellent customer service skills, positive attitude, attention to detail, accountability to ... Health Insurance- medical, dental, vision & pharmacy benefits. (Employer contribution included)

InsuraTec

Sales Representative (Remote)

Mayaguez, PR · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

InsuraTec

Sales Representative (Remote)

Guaynabo, PR · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

next page

Showing results 1-20

All JobsDental Customer Service JobsRemote Dental Customer Service JobsRemote Dental Customer Service Jobs in Puerto Rico

Remote Dental Customer Service information

What are the key skills and qualifications needed to thrive as a remote dental customer service representative?

To thrive as a Remote Dental Customer Service Representative, you need a solid understanding of dental terminology, insurance processes, and prior experience in customer support, often supported by a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) systems, dental practice management software, and call center platforms is typically required. Outstanding communication, active listening, and problem-solving abilities help you address patient concerns and build rapport remotely. These skills ensure efficient resolution of inquiries, patient satisfaction, and seamless coordination between patients and dental offices.

Are there any remote dental customer service jobs in the dental field?

Remote dental customer service jobs are available and typically involve assisting patients with appointment scheduling, insurance questions, and general inquiries via phone or online chat. These roles often require good communication skills, familiarity with dental software, and the ability to work independently in a virtual environment.

What are the most common challenges faced in a remote dental customer service position, and how can I prepare for them?

One of the main challenges in a remote dental customer service role is effectively communicating complex dental information and insurance details to patients over the phone or via email, without face-to-face interaction. You may also need to quickly resolve patient concerns, coordinate with dental offices, and manage sensitive information while maintaining a friendly and professional demeanor. To prepare, it helps to familiarize yourself with dental terminology, practice clear and empathetic communication, and develop strong time-management skills, as you may be handling multiple tasks and inquiries simultaneously.

What is a remote dental customer service representative?

A Remote Dental Customer Service representative is a professional who assists dental patients and clients through phone, email, or online chat from a location outside of a traditional dental office. Their responsibilities often include answering questions about dental services, scheduling appointments, handling billing inquiries, and providing information about dental insurance. They play a crucial role in ensuring a positive patient experience by serving as the first point of contact for dental practices. Remote representatives use specialized software and communication tools to perform their duties efficiently. This position allows for flexible work environments while maintaining high standards of customer care.

What is the difference between Remote Dental Customer Service vs Remote Dental Receptionist?

AspectRemote Dental Customer ServiceRemote Dental Receptionist
CredentialsBasic customer service skills, possibly dental office knowledgeSimilar, may include familiarity with dental software
Work EnvironmentRemote, from homeRemote, from home
Employer & Industry UsageDental practices, dental insurance companiesDental offices, clinics, dental management companies
Common Search & ComparisonCustomer support, patient inquiriesScheduling, patient check-in, appointment management

Remote Dental Customer Service and Remote Dental Receptionist roles both involve working remotely within the dental industry. While customer service focuses on patient inquiries and support, receptionists handle scheduling and administrative tasks. Both positions require similar credentials and are used by dental practices and related companies, but their primary responsibilities differ slightly.

What are popular job titles related to Remote Dental Customer Service jobs in Puerto Rico? For Remote Dental Customer Service jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Remote Dental Customer Service jobs in Puerto Rico look for? The top searched job categories for Remote Dental Customer Service jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Remote Dental Customer Service jobs? Cities in Puerto Rico with the most Remote Dental Customer Service job openings:
Remote Dental Customer Service jobs near you

Remote Bilingual Customer Service Representative

Conduent, Inc.

Guaynabo, PR • On-site, Remote

$13.67/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Conduent rating

6.1

Company rating: 6.1 out of 10

Based on 187 frontline employees who took The Breakroom Quiz

35th of 71 rated call and contact centers

Job description


Remote Bilingual Healthcare Customer Service Representative
Must be fluent in English & Spanish
As a member of the Healthcare Call Center team, you will help people every day by taking calls, actively listening to understand customers' needs, and answering their questions. Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients' success.
In this position you will be answering calls regarding healthcare benefits. The calls are related to Assisting members with enrollment into the Medicare plan, Disenrolling them from their plan, processing claims regarding their plan etc.
There are plenty of growth opportunities within the healthcare team.
  • Starting pay is $13.67 an hour.

  • Hours of Operation: Monday-Friday 8:00AM - 11:00PM EST, Saturday & Sunday 8:00AM EST - 8:00 PM EST

  • Production Schedule: Production schedule is assigned during training and will fall between the hours of operation. Must be flexible to work during hours of operation.

  • Training is paid.

  • Training Duration: 7Weeks & 2 Days in a Classroom and 2 Weeks & 2 Days Nesting

  • You are not allowed to miss a day of training.

  • Health benefits medical, dental and vision are available on 1st day of employment.

  • Paid time off is accrued after 180 days of employment.

  • Successfully learn and navigate 30-40 systems.

About the Bilingual Healthcare Customer Service Representative role:
  • Excellent communication skills

  • Successfully complete customer service assessment & typing test

  • Keyboarding and software proficiency

  • Great problem-solving skills

  • Ability to effectively multi-task

  • High school diploma, GED, or college degree

  • Ability to successfully complete a mandatory paid training program.

  • Successful completion of background check is required for this position.

  • You will manage a steady volume of incoming calls from customers while navigating through multiple systems.

A few of the questions you may receive as a healthcare call center advocate are the following:
  • Can you please help place a refill of my prescriptions?

  • Do you know the tracking details on my order?

Equipment and workspace requirements:
  • We provide all equipment. (Computer, Monitor, Mouse, Keyboard, Headset, Ethernet Cord, Power Cables)

  • You must have a home internet connection with 25 Download and 10 Upload Speed (you may do a quick check through speedtest.googlefiber.net)

  • Must be able to hardwire your work computer directly to your home modem via ethernet. (Ensure the available connection meets the minimum bandwidth requirements to perform your job function. Satellite internet and wireless internet are not acceptable.

  • Must have a quiet, distraction free workspace. (Workspace must be clutter free, free of distraction, no one is allowed in workspace during working hours, no writing utensils, or unauthorized electronics in the work area)

The application process will take less than 20 minutes and includes everything required to be considered.
  1. Apply to the role and provide your basic profile information (2 minutes)

  1. Answer prescreens questions to be sure you meet the minimum requirements for the role (3 minutes).

  1. Complete a typing test (2 minutes) You will need a keyboard.

  1. Take short assessment to determine your fit for the role and set everyone up for success (10 minutes)

Important
  • It is important that you complete the application in a timely manner to be considered for the role.

  • Your local library, shipping store or search, 'public computers near me' if you don't have a computer.

Be part of the future
Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $13.67/hour.
About Us
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the Team
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

What Conduent employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Conduent logo

About Conduent

Sourced by ZipRecruiter

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Florham Park, NJ, US

Year founded

2017

View All Conduent Jobs

Apply